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Topic: how can I tell if a pm sent with RWAP was recieved?

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Subject: how can I tell if a pm sent with RWAP was recieved?
Date Posted: 12/21/2009 1:34 AM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks ahead..I looked in my pm box and do not see her name BUT I can see in my Transaction Archive that I wrote her and marked it RWAP....I have not have ANY reply from her ..I asked for my credit back on a very water damaged book....Anyone know? Thanks ahead

Date Posted: 12/21/2009 1:52 AM ET
Member Since: 1/23/2009
Posts: 3,041
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Since you didn't send her a PM from your normal message center, but through marking it RWAP, that is why you don't see it there. If you are seeing it from your TA, then she did get it. How long has it been since you sent her the message? Maybe it's time to follow up and mark it "sender has not responded".

Date Posted: 12/21/2009 5:20 AM ET
Member Since: 7/19/2008
Posts: 15,384
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If you click on details under the transaction archive, you can see your PM and any response.  That way the record of the PMs stays with the transaction record, allowing PBS to easily find them.  (If someone has repeated problems, the system is suppose to flag them for review.  Having the PMs attached to the problem transactions is convenient for review.)  

Some folks will refund a credit without any PM.  I'd check the credit registry before marking it unresolved.

Date Posted: 12/21/2009 8:50 PM ET
Member Since: 8/17/2005
Posts: 1,586
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Hi you two and thanks....I looked to see if  she was now on vacation..nope....I did look under details and see my pm and the dates and such as to when the book was mailed and recieved and all...but zip from her..Then I looked in my credit deal zip...now really I would RATHER if she is low on credits just HEAR from her..a sorry would be nice....say she said I have no credits right now...blah blah I would be cool...It has been 5 days no reply  so I am  getting a teeny bit  vexed as no reply  at all....About when would a person mark didn't respond?? I am not use to RWAP issues and think I had maybe only 2 more i all the years I have been on here so this is all new to me...I gave her a week in my letter ..took a nice RWAP letter somone else suggested in another thread.....so my letter was very nice and said please within a week so I can mark this resolved or something

 

THANKS AGAIN



Last Edited on: 12/21/09 10:45 PM ET - Total times edited: 1