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Topic: How to update my RWAP

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Sava -
Subject: How to update my RWAP
Date Posted: 11/10/2009 2:24 PM ET
Member Since: 11/7/2007
Posts: 72
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Today I marked a problem swapped as unresolved after not hearing from the sender of the damaged book about returning my credit. Now I've received a PM stating that he returned my credit days ago. Lo and behold, it is now showing up in my credit registry. I want to update the transaction details to show that this has been resolved, but there doesn't seem to be a way to edit the transaction from within the details page. What do I need to do to update the record so that this transaction can be shown as resolved? Thanks for any help or suggestions.

Date Posted: 11/10/2009 2:43 PM ET
Member Since: 5/14/2009
Posts: 6,852
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HI Sava - go to your transaction archive on your "My Account" page.  Find the book and to the right there is a button resolved?? Click on this button to resolve the transaction. 

Date Posted: 11/10/2009 2:54 PM ET
Member Since: 8/26/2006
Posts: 9,327
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Sava, you said " I marked a problem swapped as unresolved ".  If that means you marked it Received with a Problem, then you can do what Jubead suggested,  But if that means you already submitted a follow-up to your RWAP -- If you if you've already marked it "unresolved by sender" --  you can't undo that.  It's a last resort kind of measure.


There's a help doc called "Follow-up on Problem swaps" that says at the end, Note that once follow-up is submitted, it can't be changed.  The only follow-up option which allows further follow-up to be submitted is "Sender did not respond to PM".

One thing you could do to mitigate the black mark would be to send a PM from your transaction archive to the other member, stating that the problem actually was resolved, that the credit was returned.  That PM will be permanently attached to the transaction, so that if the Admin Team looks at it, they'll be able to see your note.

Sava -
Date Posted: 11/10/2009 3:21 PM ET
Member Since: 11/7/2007
Posts: 72
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Thanks for your help. I just sent a PM to the sender, and I also submitted a feedback form to PBS about my mistake. I was too hasty in marking it Unresolved, and will not make that same mistake again in the future!

 

I never got a notification that my credit had been returned, and when the sender didn't repond to my PM, I believed that he just wasn't going to cooperate.

Forty lashes with a wet noodle for me...

Sava -
Date Posted: 11/10/2009 7:55 PM ET
Member Since: 11/7/2007
Posts: 72
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Okay, here's the message I got from PBS regarding this issue:

 

"We're sorry, but once you have mark the transaction as unresolved, you are not able to reverse this status and neither are we.

Thank you for explaining the situation to us though. We will put a note on the sender's account indicating that the swap was indeed resolved.

We hope this information is helpful. Have a great day!

The PaperBackSwap Team
www.PaperBackSwap.com"


I guess that's that.