Great advice on how to handle even the most difficult person. I found some of the techniques hard to use in the real world, but for the most part I learned quite a bit from this book. I learned how to communicate more effectively with people.
One of the BEST books ever written.
Updated to 1981 (Carnegie died in 1955, his widow was alive at least to 1981). The ur-book of its genre. It contains some basic truths that might easily be forgotten because they are so obvious, like "smile", and use people's names when talking to them.
a great reminder of human nature and our need to be treating one another respectfully and honorably
The classic but still read and appropriate, even today.
I borrowed this book from the library. It's very eye opening in regards to dealing with difficult people. I think that if you keep practicing the principles on a daily basis, the easier it will become. I'm very glad I listened to this book! I want to own this book and refer back to it every so often. It's probably a book I will read on an annual basis.