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Human Resource Management in the Hospitality Industry (Catering management)
Human Resource Management in the Hospitality Industry - Catering management
Author: M. J. Boella
The ultimate test of hospitality management occurs at the point of contact between service staff and the customer. But this also depends on the quality and consistency of work performed by production staff. The co-ordination of efforts made by these working groups will determine the degree of satisfaction experienced by the customer, whether it ...  more »
ISBN-13: 9780748705672
ISBN-10: 0748705678
Pages: 288
Edition: 5th
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Publisher: Trans-Atlantic Publications
Book Type: Paperback
Members Wishing: 0
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