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Topic: Hunter's Salvation - pending for over 2 months

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Subject: Hunter's Salvation - pending for over 2 months
Date Posted: 11/19/2007 3:05 PM ET
Member Since: 3/22/2007
Posts: 442
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I posted my copy of Hunter's Salvation by Shiloh Walker to my bookshelf on September 9th. Despite several members wishing for this book, I have yet to receive a request for it. My sister, who is also a member, signed on to her account and took a look at my bookshelf and the book is not listed. However when I sign in, the book is there. I have been unable to delete the book from my book shelf because ever since I posted it, the book has had the "pending on another members wish list" icon next to it. I have tried posting the book again and it doesn't take. I sought help from a PBS Tour Guide who was unable to help me and suggested I contact the PBS team. I have done so twice and have yet to hear back from anyone. I would appreciate it if someone could advise me on the next step to take. Or if you are interested in receiving this book, contact me and I will send it to you - first come, first served. I'd really like to send this book out to someone who wants it and free up some more space on my already full bookshelves. Thanks.
Date Posted: 11/19/2007 3:07 PM ET
Member Since: 1/11/2006
Posts: 7,581
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That definitely sounds like a glitch and all I can suggest is to contact R&R by sending feedback Contact Us

Date Posted: 11/19/2007 3:09 PM ET
Member Since: 2/11/2007
Posts: 38,893
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Make sure that the ISBN number is typed in right.  If it is, then I would go with what Jessie said and contact R & R.

~Keri

Date Posted: 11/19/2007 3:30 PM ET
Member Since: 3/22/2007
Posts: 442
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The ISBN number is correct and when I look at the book on my wishlist there is a picture of the cover and all relevant information. It appears to be a normal listing except that it has been pending for over two months. I am wondering if it is a problem with the book's information because when I have tried to repost it, only my original listing shows up. Well, shows up for me because I don't think anyone else can see it. Here's the thing, I have already contacted R&R twice and have yet to hear back. So I thought I would post here in that hopes that someone would say, "Hey, I'd like that book!" and then I can send it out.
Date Posted: 11/19/2007 3:43 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, I am not sure why your book is in limbo...but because it is, no other members can request it right now.  That's why your sister can't see it but you can.  When a book is in limbo (meaning pending wish list requests), it is not visible to any other members because it is being offered to the wishers first.  I am not even sure that you could delete the book from your shelf when you are in this situation (I may be wrong about that though).  It is possible that your book is being passed down the line of wishers and no wishers are snatching the book up.  If there are more than like 10 people or so wishing, this is possible (if you figure that each wisher gets 5 days to respond to the request, that means it would have been offered to roughly 10 different people at this point).  R&R should get back to you through feedback - they are busy, so sometimes this takes a couple days.  When they do get back to you, they should be able to explain.

 



Last Edited on: 11/19/07 3:56 PM ET - Total times edited: 1
Date Posted: 11/19/2007 4:09 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well it comes up as having 10 people on WL.  It is quite possible that it's gone through that many people. Hard to believe but true.  The ones that timed out would not show up on your transaction history either.  I just checked a book I had that went through 2 people last month and it only showed the 3rd that accepted the book.  What date does it give for the 48 hr hold starting?  Also it's actually longer then 48hrs because it goes by the actual day and not by the time it was put on hold. So if the 48hrs is up at say 7pm the next 48hr hold doesn't start until the next day.  With the influx of new people lately who join and then forget about it, it's quite possible that it's working it's way through 10 WL. 

Date Posted: 11/19/2007 4:16 PM ET
Member Since: 4/25/2006
Posts: 156
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I took a peek at the Club Wish List and there are 10 people wishing for it.  If the date of the hold keeps changing, then it's moving down the list.  But if the date of the hold is from when you first listed it, then I guess it must be a glitch.

Date Posted: 11/19/2007 4:35 PM ET
Member Since: 3/22/2007
Posts: 442
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As far as I know, there has never been a 48 hour hold. It just says "pending on another members wish list." But this icon has been there since the day I posted the book on September 9th. When I didn't immediately get a request for the book, I figured it was working its way through the list of members waiting for the book. But after two months, I started to wonder why it had not been requested. Two weeks ago there were 16 people wishing for the book. Last time I checked there were 10.
Date Posted: 11/19/2007 5:20 PM ET
Member Since: 9/22/2007
Posts: 109
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I think what's happening, esp. if the size of the wishlist has dropped from 16 to 10 is that 6 people who were on the wishlist have been offered it, but none accepted.  SO it is slowly working it's way down.  There should be a date with the "pending on another members wishlist" message that changes every 2 days or so as it works it's way down. 

I've never had a wishlisted book go through more than 2 people, but it could happen.

 

rebecca

Date Posted: 11/19/2007 5:23 PM ET
Member Since: 5/10/2007
Posts: 5,526
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it probably has been passing from member to member on the wish list but unless you hit the PM button to see who it is every few days you probably wouldn't even know it has moved to the next member.  and of course there is no record of it moving from member to member.

I would think that with only 10 people wishing for it that if they all get 48 hours (or even 3 days) that it should have run through all 10 people and gone to your bookshelf as a regular book that anyone can request.   I just read the above person's thread and if there were more than 10 when you posted it on 9/9 then I can see why it is still pending

Also, by people not accepting the book when it hit their wishlist it has removed it from their list and they can't order it for a certain period of time...maybe as long as your book is in the system?  can't remember



Last Edited on: 11/19/07 5:24 PM ET - Total times edited: 1
Date Posted: 11/19/2007 5:39 PM ET
Member Since: 1/15/2007
Posts: 880
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.



Last Edited on: 7/2/10 10:59 AM ET - Total times edited: 1
Date Posted: 11/20/2007 3:37 PM ET
Member Since: 3/22/2007
Posts: 442
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But if my book is being offered to other members wouldn't it appear in the "Wish List Holds" category on my account page? I just posted a bunch of books today and the ones that are already on another member's wish list are listed as being on a 48 hour hold. Hunter's Salvation has the pending icon next to it on my bookshelf but it does not appear on the wish list hold section on my account page. That's why I think it may be a glitch.
Date Posted: 11/20/2007 3:50 PM ET
Member Since: 3/22/2007
Posts: 442
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Whoops. Didn't see your post, weebordercollie, until after I posted again. (Hadn't realized that my issue had made it to two pages.) The book does not show up in the tabs on the main account page. I am pretty sure it never has although the book has always had the grey ! next to it on the my bookshelf page. I sent R&R an email yesterday afternoon about this but it is the third time I have sent one regarding this issue. (I sent emails on 11/6 & 11/11.) I was kind of hoping that the reason they had not responded was because it is not a glitch, just a slow moving book. But the more time that goes by the more I think it is a glitch.
Date Posted: 11/20/2007 4:24 PM ET
Member Since: 4/25/2006
Posts: 156
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I think it would have to be a glitch if it doesn't appear as a Wish List Hold.  One question, though- you said in one post it shows up on your Wish List.  Did you mean to say your Bookshelf, or do you have it posted on your Bookshelf and Wish List at the same time?  (I'm not even sure that's possible, but it might throw a wrench in the gears).



Last Edited on: 11/20/07 4:25 PM ET - Total times edited: 1
Date Posted: 11/20/2007 4:34 PM ET
Member Since: 3/22/2007
Posts: 442
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No, that was an error on my part. I meant to say my Bookshelf.
Date Posted: 11/30/2007 11:47 PM ET
Member Since: 3/22/2007
Posts: 442
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So, still haven't heard from anyone on the PBS team about my Hunter's Salvation glitch. My sister posted the book on her wish list and within 10 minutes she had a response from someone who wants the book. She forwarded the mailing info to me and I will be sending it out tomorrow. And if the glitch on my bookshelf ever resolves itself and I get a request from someone, I'll let them know that my copy is no longer available. I am disappointed that despite having sent three emails about my problem, I have yet to receive a response from the PBS Team. But I am glad that I can finally send this book out to someone that really wants it. And I am letting my sister keep the credit 'cause that's the kind of big sister I am.
Date Posted: 12/1/2007 3:24 AM ET
Member Since: 8/26/2006
Posts: 9,308
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Karen, instead of e-mailing them, go down to the blue "contact us" link at the bottom of every page, and send in your problem as "feedback."  Things are pretty crazy right now with the introduction of the DVD swap, but that's the best way to get a response.

Date Posted: 12/1/2007 2:01 PM ET
Member Since: 10/14/2007
Posts: 134
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I have been having the same problem for the past 2 days....getting into the X-mas spirit I thought to post a bunch of wishlist books but they don't show up on my "wishlist holds" tab...just my bookshelf with the little gray dot.It's very annoying,I hate change...lol.