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Topic: ISBN & Cover missing? on WL book

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Subject: ISBN & Cover missing? on WL book
Date Posted: 12/21/2015 8:14 PM ET
Member Since: 9/18/2008
Posts: 388
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A couple of weeks ago I added a book to my WL using the ISBN. The book listing on the PBS site had the correct ISBN.  When I was looking over my WL, I noticed that the correct ISBN is now gone and a truncated and incorrect ISBN is on the listing?  When I put the correct ISBN in the search bar it no longer finds the book. I've contacted PBS about it to see if they can fix it because It HAD the correct ISBN a few weeks ago but no longer does. Anybody else notice this with anyother books?  I'm not happy as it means if some one does try to post the book by ISBN it won't post to my WL like is should have as I'm #1 on the WL.

 

Just noticed the cover photo is missing too?  It was there a few weeks ago....



Last Edited on: 12/21/15 8:30 PM ET - Total times edited: 1
Date Posted: 12/22/2015 3:12 PM ET
Member Since: 2/13/2007
Posts: 2,272
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A number of cover images disappeared due to server problems a few weeks ago. I have never come across the issue you described with the ISBN being shortened to a short ISBN. You did the right thing contacting PBS and I am sure they can/will restore the correct ISBN.

Date Posted: 12/22/2015 11:52 PM ET
Member Since: 8/16/2007
Posts: 15,200
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It is very odd since the site is ISBN driven, but something may have not went correctly during the attempts to restore when the images got messed up so definitely send in Feedback about it.  They may be able to sort out the listing by it tracking back through your account.

Date Posted: 12/23/2015 12:08 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I agree with Melanie. It does seem odd, so send Feedback. You might also try using the Advanced Search for the book using the title and author rather than the ISBN. If you do, be sure to select All Books in the Search Type field to see all listings for the book in the PBS database.

Cathy A. (Cathy) - ,
Date Posted: 12/26/2015 8:09 PM ET
Member Since: 12/27/2005
Posts: 4,139
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Is there any chance you wish listed multiple versions of the book and the one with the ISBN was posted to you already? If so, you should see the active transaction on your My Account page, or the cancelled transaction in your Transaction Archive.

Date Posted: 12/27/2015 12:04 AM ET
Member Since: 9/18/2008
Posts: 388
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Follow-up.  PBS got back to me with the same old line about not all books being in their catalog.  Completely ignored that it HAD been there before by the correct ISBN.  So I have no idea what to do at this point since they are refusing to acknowledge that it was there before.

As to what Cathy A. ask, the book is rare and hard to find (but fairly new as it was published in 2013) and my post was the first one where the ISBN worked to add it to the WL.  I added it to my WL and I was the first and only person at the time to have it on my WL, since then others have added it to their WL.  So there are no multiple versian, only one and I do not have a copy of it.  That's why I'm so upset that the correct ISBN disappeared, because if someone does post it by ISBN it won't go to my WL like it should since the ISBN no longer is associated with the correct book (or any book).

Cathy A. (Cathy) - ,
Date Posted: 12/27/2015 2:18 PM ET
Member Since: 12/27/2005
Posts: 4,139
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What's the book, and what's the ISBN?

Date Posted: 12/27/2015 8:47 PM ET
Member Since: 8/20/2007
Posts: 1,020
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Yes, if you are willing to post the book title, author name, and its ISBN here in the forum there are book data sleuths on the site who may be able to help.



Last Edited on: 12/27/15 8:49 PM ET - Total times edited: 1