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Topic: Icky book

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Subject: Icky book
Date Posted: 1/21/2009 3:35 PM ET
Member Since: 1/9/2009
Posts: 12
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I am sitting here scratching my head.. wondering what is up with some people.  I got my sister to join the site last week, so we are both new. She has sent out quite a few books already and so have I. I think I had 18 WL books, so it felt good to make someones day :-) We were both sure that all our books met the requirements, they were all pristine.  My sister ordered a book, and it finaly arrives.. damaged.  Half the pages are warped by water damage, actually it looks like coffee or tea plus there are greasy stains all over the book. The sender denied that the book was sent like this. The outside wrapper was damage free so it had to have been sent like this.  Sender refuses to give back the credit and my sister is taking it up with the powers that be. Is this too much of a fuss? What would you do, I mean we are both new, so wondering if she did the right thing??? Just gave a bad taste when this was the very first book received after sending out about 25 between us. .. I ordered 6 books, sent out 18. All mine but 2 sent were received, but I have only received 1. They were all sent, requested within 1-2 days, so I am alsso wondering about that too. Thanks!!

Date Posted: 1/21/2009 3:51 PM ET
Member Since: 1/18/2009
Posts: 21
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Like you, I'm new, but I can tell you from browsing through the forums that media mail is very slow and it can definitely take some time for books to arrive.  Maybe if you include in your note how much time has passed, those with far more experience can tell you whether you need to be a bit more patient or if you should be concerned.  I'm going to guess, given the latest posts, you'll want to wait a bit longer.  ;)

Sorry about the bad condition.  I would certainly take it up with the PTB, but will leave that question/concern to the more experienced posters who will undoubtedly be replying.  I will tell you, I envy your combined 25 books between you and your sister that have been sent out!  Send me best wishes that the 12 I have posted will move sometime in the near future (I've been assured they will, but as a newbie, which I'm sure you can relate, the skeptism is in hyper-mode!). 

Date Posted: 1/21/2009 3:53 PM ET
Member Since: 6/17/2008
Posts: 626
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I am sorry this happened...especially so soon after both you and your sister joined.  Please rest assured that MOST of the members on here comply by all of the rules!

It sounds like your sister did handle this correctly... the only thing I might add is that next time, if she can, take a picture of the damage so you can send it to the person- especially if they give you a hard time.  Also, in the PM, I found it helps to directly copy/paste what the rules say.  Sometimes, sadly, people tend to forget that although this IS a used book site, there are requirements that need to be met.  She did the right thing by bringing this up to the powers that be- they are good about responding appropriately. 

On another note, one of the reasons why it may take a while to receive your books is that they were more than likely sent by Media Mail.  Since that is basically "space available" mail according to the USPS, the transit times really vary.  I have received books as quickly as a couple of days and it has taken as long as a month or more to receive my book.  PBS allows 4 weeks before declaring a book lost due to this.  It also depends on when the person marked the book sent- what I mean by this, is that with the time you are given to accept the order and the option to mail the book later (more than 2 days), you could theoretically wait over a week before actually sending a book out.  Doesn't sound like this is the case with you, but you might want to just be aware.  I use that technique because I don't like to go to the post office more than once a week. 

I hope your future transactions are much easier!  Welcome to PBS!

Date Posted: 1/21/2009 3:53 PM ET
Member Since: 1/9/2009
Posts: 12
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Yeah, I am not too worried about getting mine... There was holiday mail and I rushed to get mine out... an anxious newbie I guess :-) Thanks for the reply!! 

Date Posted: 1/21/2009 3:57 PM ET
Member Since: 1/9/2009
Posts: 12
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Tammy, I will tell her to take a pic of the damage.. I haven't actually seen the book myself. But we all know the books are used, so we dont expect them all to be pristine, but I know the two biggest unpostables are no cover and water (which I am sure includes tea and coffee) damage.

Date Posted: 1/21/2009 4:24 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Sorry your sister received a damaged book  :(   I know it's frustrating, but for me, the bad books are few and far between.

And just so you know, TPTB will not usually get involed in problem swaps, so as long as your sister marked the book RWAP, she did the right thing.

From the help center:

We cannot mediate individual problem swaps at PBS.  We can't adjudicate from a distance; moreover, the club is large enough that even intervening in the small percentage of disputed transactions would not be possible time-wise.  This is why marking a problem swap received "with a problem" is so important: if a sender's account shows a pattern of problems, we will intervene and the sender may be expelled from the club. 

 

Oh, and welcome to PBS! I hope you enjoy it here.

 



Last Edited on: 1/21/09 4:26 PM ET - Total times edited: 2
Date Posted: 1/21/2009 4:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well PBS usually doesn't get involved with individual disputes unless it turns ugly.  Like someone sending nasty messages.  They do close the accounts of people who send out a lot of bad books. So reporting RWP does help weed out the bad senders.   So unfortunately your sister may be out a credit.  I would send another PM stating that if she doesn't receive a credit back she will mark it as unresolved and it'll count as a double bad mark against them. 

But please don't be discouraged.  I've received around 250 books not including freebies from deals and box trades I did when I was a Box of Books member. I think I've marked maybe 5 books as RWP.  I got my credit back on all but 1.  So it's really a small % that are bad senders.  Also if you read the boards you usually only see the complaints.  So it seems like there's a lot of bad books being sent but the majority of the swaps are good ones.  It's just that people only post when they have a bad transaction-usually seeking help. 

Date Posted: 1/21/2009 11:03 PM ET
Member Since: 8/27/2008
Posts: 687
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i just want to put you at ease- i have gotten well over 300 books from here (i am also a boxer!!!) and i would have to say that of those 300+ only about 20 have been unpostable- and of those 20 only about 5 were seriously unpostable- and of those 5 only 1 was gross

not bad odds

also- there is not telling how long madia mail can take. i get books in days, weeks, one even took over a month and arrived in perfect condition

good luck and happy hunting here!

Date Posted: 1/22/2009 8:00 AM ET
Member Since: 9/30/2005
Posts: 513
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I'm also sorry this happend.  Also to put you at ease I've received over 500 books and I think that I've only had about 5 that were unpostable.  Of those 5 only 1 instantly went into the trash.   The other 4 were still readable but not postable.

Date Posted: 1/22/2009 2:38 PM ET
Member Since: 11/7/2008
Posts: 25
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how do you mark something unresolved?

Date Posted: 1/22/2009 8:32 PM ET
Member Since: 12/9/2007
Posts: 9,601
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You don't - you just don't mark  it "resolved" until you are satisfied - if that happens.  Go to your Transaction File and you can see by the check marks and question marks which are good and which still need to be taken care of.

Ruth

ETA - spelling mistakes



Last Edited on: 1/23/09 12:48 AM ET - Total times edited: 1
Date Posted: 1/23/2009 1:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Actually I think you can go and mark that it was not resolved.  I received a badly stained book.  The sender was rude and refused to refund my credit. I was able to go to it and click that it was not resolved to my satisfaction.

Date Posted: 1/23/2009 1:50 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Mary, isn't that only when you've already marked it RWAP and the situation is still in limbo on the transaction file?  I don't think you can change your mind after you've marked it okay in some way.

Ruth

Date Posted: 1/23/2009 7:13 PM ET
Member Since: 11/18/2005
Posts: 5,420
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I'm sorry you have had a run of bad luck.

 

 I'm sorry you have had a run of bad luck. I have been here since 2005 and I think I have had maybe two books which were unpostable.  Keep marking them RWAP. That is one sure way to eventually nip the problem in the bud.

 

 

 

 

 

 

 

 

 

Date Posted: 1/24/2009 7:57 PM ET
Member Since: 10/1/2006
Posts: 38
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I just had the same thing happen to me (I wonder if it is the same person). The outside of the package was fine, but when I opened it, the book was warped from what looked like water damage. The sender said it was not that way when I sent it and that I should send it back and then she would give me my credit back. If she was not honest about the book, I am certainly not going to trust her to buddy me a credit when she gets it! But, on the flip side, I have swapped over 300 books since I joined the site and I would say that including this book, I have maybe received 5 total that were damaged and only twice have I not received my credit back. I think the bad experiences are jolting, but you cant let them jade you because the majority of the people on the site are great. And glad to hear you had so many WL books to swap - I always feel like I won the lottery when a book becomes available on my WL!

Date Posted: 1/24/2009 8:38 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I have been here three weeks and at first I was just not sure all this was for me. Now though... WOW! I love it! I know there are some bad apples but I have faith the rest of the barrel is just wonderful. I am sorry your sisters very first book was an issue, so far so good for me! I am grateful you and your sister are here, to be good apples added to our community! Thank You!