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Implementing Quality in the Public Sector (The Financial Times/Pitman Publishing Series)
Implementing Quality in the Public Sector - The Financial Times/Pitman Publishing Series
Author: Tony Bendell, Louise Boulter, John Kelly
This guide to implementing total quality management in the public sector addresses the cultural and special circumstances which are experienced in this area. It highlights lessons learned in the US in order to help managers avoid, and overcome, pitfalls which might otherwise be encountered. Case studies from the DTI, South Yorkshire Police Autho...  more »
ISBN-13: 9780273605232
ISBN-10: 0273605232
Pages: 224
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Publisher: Trans-Atlantic Publications
Book Type: Hardcover
Members Wishing: 0
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