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Topic: Improper listing of book

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Subject: Improper listing of book
Date Posted: 5/6/2012 6:53 PM ET
Member Since: 2/15/2006
Posts: 284
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Just venting - it's not the end of the world but I have requested a book that is listed as hardcover. It is now pending waiting for the 4th person to decide if they can send it. The other 3 people who had it, messaged me to let me know that , ooops, it's a paperback. Now, it's great they didn't just send it and I appreciate that very much but I do wish they had checked when they first posted it. Kind of weird that the same thing is happening with 3 people. I don't have the book so I'm not sure if this is a case of right ISBN, wrong format listed or both may have the same format or if this is a case of listing by title and not ISBN. The first person to message me indicated that she didn't list it by ISBN but to have it happen again kind of surprised me.

Ok, vent over, I now return you to your regularly scheduled programming.

Date Posted: 5/6/2012 7:29 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If it happened three times in a row, I'll bet it's a re-used ISBN. It happens.

I'm collecting a series of sci-fi anthologies. They are all listed as hardcovers. Problem is, a book club issued them in paperback using the same ISBN, and the book club editions seem to be much more common. I have a special RC I use just for these books because I got really sick of people improperly listing the paperbacks and sending them to me.



Last Edited on: 5/6/12 7:29 PM ET - Total times edited: 1
Date Posted: 5/7/2012 8:18 AM ET
Member Since: 2/15/2006
Posts: 284
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Yeah, I'm kind of thinking that it may be a case of re-using the ISBN. I know this happens quite a lot.I may just have to give it up. Have to say PBS teaches patience. I'm not in a big tear for this book so we will see how it goes.

Date Posted: 5/7/2012 12:04 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Susan, you could set up a requestor condition specifying that you know this ISBN was issued in both paperback and hardcover format, but that this listing is for the hardcover and that's what you want. Turn on the RC, place your order (and then turn off the RC so it doesn't apply to any other orders you might place.)  It might make things move more quickly, and set your mind at ease.

Date Posted: 5/14/2012 1:37 PM ET
Member Since: 2/15/2006
Posts: 284
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At this point I'm just running through the people who have listed this book. If I get to the end of the list of those who listed it as a hardcover, I will make a decision if I wish to request the paperback. I've now gone through 5 listings.

Date Posted: 5/14/2012 8:15 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Patty has a good point.  An RC may be helpful as it appears the publisher may have used this ISBN for both pb and hc editions.  Since the PBS listing is for the hc, your request is correct.  But may not hurt to point it out to senders (and be thankful the previous 5 realized the problem) before the mail...bummer to wait on the mail just to have to RWAP and start all over with the waiting/patience.

Date Posted: 5/14/2012 10:23 PM ET
Member Since: 8/16/2007
Posts: 15,194
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If you've gone through 5 people, I wonder if it is an incorrect listing. Have you checked other sources to confirm that ISBN was released as a Hard Cover book?

Date Posted: 5/15/2012 9:39 AM ET
Member Since: 2/15/2006
Posts: 284
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Amazon, Alibris and Barnes and Noble all list this ISBN as a hardcover. I will add an RC pointing that out. I do realize there are paperbacks and I may need to just get that but I was hoping for the hardcover (keeper). I wouldn't want to RWAP, if one showed up, and the ISBN matched, I wouldn't ask for the credit back although I would point out that while the ISBN matched the format didn't.

Date Posted: 5/15/2012 11:37 AM ET
Member Since: 8/16/2007
Posts: 15,194
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I wouldn't want to RWAP, if one showed up, and the ISBN matched, I wouldn't ask for the credit back although I would point out that while the ISBN matched the format didn't.

If someone sends a paperback for a hardcover listing PLEASE do mark it as a Problem - wrong edition. People need to know that they should not be posting other editions to the ISBN and they will know they need to stop doing so if people receiving them are not marking them properly when they receive them. It is your choice if you want to ask for a credit back or not, but you really should mark the transaction properly.

I used to not ask for credit back for things like this, then one day I realized I ended up short credits because other people were sending me bad/wrong books and I was eating the credit. I now ask for the credit back any time I will be requesting the book again; I don't believe we should have to spend 2 credits to get the books we ask for. The site is really very clear on posting books and it is in big red lettering when they post that the binding needs to match so they are posting those books knowing they are not supposed to.

Date Posted: 5/15/2012 2:43 PM ET
Member Since: 2/15/2006
Posts: 284
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You are correct about that Melanie. I guess what I probably should have said, is that I would mark it RWAP and not ask for the credit back. I'm asking for this for my DH and he is so hard on books that I always plan on keeping them, sometimes discarding them when he is through because they are not much good when he is done.