Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Inactive accounts

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Inactive accounts
Date Posted: 3/31/2010 8:02 PM ET
Member Since: 11/30/2007
Posts: 4,953
Back To Top

Why are there so many inactive accounts lately? I have waited the 5 days for a book requested by me and  the 48 hours for wishlist books requested from me. All in vain because those members are no longer active. I guess I'm doing my part by being patient, but it gets hard when there are so many. Is this happening to you,too?

Date Posted: 3/31/2010 8:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It happens.  I really wish PBS would implement a log in requirement.  Like requiring a log in every 60 days to keep your account active.  That would weed out a lot of inactives and people who want to keep their PBS account but don't do many transactions would just have to log in every 2 months.  Those who don't could just be put on vacation. 

Date Posted: 3/31/2010 8:56 PM ET
Member Since: 8/16/2007
Posts: 15,185
Back To Top

There really isn't a way to know if they are inactive or just had life get in the way on your transaction. The Wish List could have been to someone who was waiting for a credit from a mailed book that didn't get marked received in time. They shut down inactive accounts a lot quicker these days so its not like an account can just keep getting requests timed out for months on end.

Date Posted: 3/31/2010 9:25 PM ET
Member Since: 6/24/2009
Posts: 1,697
Back To Top

I have had this problem.  I requested a book that I REALLY wanted from a member (the only one available in the system) and it timed out.  I had a suspicion that she was not an active member so I ordered 3 more books from her, individually, that also timed out.  I thought this would mean that TPTB would consider her account inactive but it did not happen.  I recently order another book from her, about 3 months after my initial request for 4 different books. She still is non-responsive but TPTB is still not tagging her account as inactive.  Should I  be doing something more to get this account tagged as inactive?

Leslie

Edited for grammer and spelling mistakes.



Last Edited on: 3/31/10 9:26 PM ET - Total times edited: 1
Date Posted: 3/31/2010 9:29 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Mary, how long did we want a RC recall button and now we have it!?  Maybe we could all write in asking for 60 day log-in or automatic  vacation hold on accounts.  Athough, I'd prefer it to be 30 or 45 days.

Ruth

Date Posted: 3/31/2010 10:25 PM ET
Member Since: 8/16/2007
Posts: 15,185
Back To Top

Leslie - she could be coming on and cleaning up her situation with the site between those requests. They put the account on Hold, but if the member comes back, the account is taken off of the Hold. I believe it is only 1 or 2 missed transactions that initiate an involuntary hold, but it isn't permanent if the member logs back in.  With the number of requests you've put on her account and the account open, she is obvious not inactive.  I am curious on why you are targeting the member to get their account closed? Because of the one book you wanted timing out? If you don't have to request books from that shelf then why keep doing it?

I really hope they don't ever put a login limit on the account. Many members don't use the forums and don't come to the site unless they get a notice of activity. Many have their WLs on auto and don't HAVE to login unless they receive a book.  I almost never log into my sister-site accounts unless I get and email about something, I'd have had my account put on Hold repeatedly there when I always respond to stuff.



Last Edited on: 3/31/10 10:27 PM ET - Total times edited: 1
Date Posted: 3/31/2010 10:30 PM ET
Member Since: 11/30/2007
Posts: 4,953
Back To Top

Melanie, I understand what you are saying. But, these 2 accounts that I am waiting for a wishlist response are indeed inactive. I do think that there is a way to tell if someone is inactive. Here are my 2 most recent examples: First member-- no books posted, 4 wishlist books all listed on January 14, 2009. Second member --- no books posted, 112 wishlist books -- now this is the "kicker" -- the last time she listed a wishlist book was on September 9th, 2008!  She probably had 200 wishlist books and over the almost two years, the wishlist books keep getting timed out and goes off of her list. So how did these 2 get through the ranks without being caught and removed from the system? Something's wrong as this is just happening way too often lately.



Last Edited on: 3/31/10 10:32 PM ET - Total times edited: 1
Date Posted: 3/31/2010 10:33 PM ET
Member Since: 8/10/2005
Posts: 4,597
Back To Top

Hmmmm, really that is weird, Leslie. Supposedly if a member doesn't respond to two requests and they time out (either from their bookshelf or that come up on their WL on offer), their account gets deactivated automatically and they have to contact PBS to have it re-activated. Maybe the person you ordered from did that and then went inactive again for whatever reason. Otherwise, given what is 'supposed' to happen, I don't see how it could have happened any other way....unless the claim that accounts get de-activated automatically is just a smokescreen. I would hate to think that, but it still seems like there are an awful lot of rollovers from one person the next, whether ordering or posting WL'd books.

ETA: Connie, even if you think a person is inactive, there's no way to tell unless you're the PBS team. Perhaps she hasn't added any WL books because she's trying to use up the few credits she has left. Those that have no books on their shelf or small shelves may post wishlisted books which you would not see on their bookshelf. There are all types of scenarios that we have no idea about....I will say I do think  you are probably right, but it's best not to assume or worry about it too much, really. I order a book, and when it gets here, it gets here. I have better things to do with my time than worry about other people's accounts and posting habits!

Cheryl



Last Edited on: 3/31/10 10:40 PM ET - Total times edited: 1
Date Posted: 3/31/2010 10:42 PM ET
Member Since: 6/24/2009
Posts: 1,697
Back To Top

Melanie,

Well, I am not targeting her account to be closed. It is just that she had several books that I wanted, and I ordered them from her and there was never a response.  I would really like her to log back in and send those books to me.  But she never does.  So what am I to think?

Leslie

Date Posted: 3/31/2010 11:29 PM ET
Member Since: 11/30/2007
Posts: 4,953
Back To Top

Cheryl, I understand what you're saying, too. But, if indeed these accounts are inactive, it affects many people, not just them. People have to wait 5 days until it rolls over. It could even roll over another 5 days, and on and on. Meanwhile, someone else could get the book from an active member while I'm waiting or whoever is waiting. The wishlist hold at least is only 48 hours, so it can go to the person in wait who is active. I rather doubt that the member in particular who has no books listed and wishlist books only from 2008 is active. I would be very, very shocked to hear otherwise. I just am thinking of the active members on here who are really committed to staying and have to wait through the inactive accounts. It could be very discouraging especially to the newbies.



Last Edited on: 3/31/10 11:30 PM ET - Total times edited: 1
Date Posted: 3/31/2010 11:43 PM ET
Member Since: 8/16/2007
Posts: 15,185
Back To Top

. Second member --- no books posted, 112 wishlist books -- now this is the "kicker" -- the last time she listed a wishlist book was on September 9th, 2008!  She probably had 200 wishlist books and over the almost two years, the wishlist books keep getting timed out and goes off of her list.

I understand how you are drawing your conclusion, but I personally think it is an erroneous conclusion. By how the system works it is just not possible for someone to have had 200 WLed and not responded to 88 offers, never come back, and the account still be active. The member HAS to be coming back at some point or this is one of the first missed transactions they've had.

The fact that someone's shelf is empty is never an indication of inactive accounts. Many members find it cheaper to buy credits in the book bazaar than to mail books so they don't list any. A lot of the old time members that racked up a lot of credits don't post any. Many members only swap WL books. An empty shelf is really not an indication of anything.

Date Posted: 3/31/2010 11:50 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

You definately shouldn't use someone's bookshelf as an indicator of activity. I sometiems go months without posting any books that actually stay on my Bookshelf.  Actually I used to go months and months without adding any WL books.  Mostly because I was moving, had a huge TBR and was interested more in moving books out.  But even still-I'll frequently put my shelf on hold, autorequest a few WL books and then when I came off hold it might look like I haven't posted a book or added a WL book for a few months.  It's just my way of keeping my TBR and postage budget under control. 

I also know a few people on here that keep every book they get and buy credits.  Some people can't bare to part with their books, even ones they didn't like that much. So they buy credits becasue it's cheaper to buy credits from another member than it is to buy books just to post for credits.  Then there are those that just don't want to take the time to post, wrap adn mail books so they buy credits and then trade their books to the UBS or donate them.

Date Posted: 4/1/2010 12:03 AM ET
Member Since: 11/30/2007
Posts: 4,953
Back To Top

I know several active members on here who don't have any books posted for various reasons, as you have indicated. So, I understand that is definitely not an indication that they are inactive. If they don't have any books posted but have wishlist books listed with no new entries for over a year or two, and were all listed on the same day, it's just a little suspicious. Well, I guess I will just wait until a few hours when the one wishlist book times out and another member on the wishlist will want it. The other one times out tomorrow afternoon, so it will just move on to the next one. I just took my shelf off of hold a few days ago and did have 14 wishlist requests from my shelf that did respond. So, you know what, I'm happy with these and will go to the post office tomorrow and send them off! Hopefully, I won't run into 'Cranky Pants'! lol Eventually, someone will want the other two books, right? Plus, I have been ordering quite a few books lately, and I have to say that the majority of the members have responded and sent them on their way to me. Patience is the key word...

**Mary, I totally understand about people moving, etc. and not adding new books to their wishlist until a later date. I'm really just talking about the ones who have no books posted with just a  few wishlist books all listed on the same day, a year or two years ago. **

Hey, I just got 2 more requests! I'm a happy person and I'm going to take Cheryl's advice and not worry about it. I'm not the PBS team, they are the greatest and will take care of these accounts when they find them. I'm just going to be patient and move on. If it takes 5 days or more, or 48 hours to move on the next one, so be it. Life is too short to worry about it!



Last Edited on: 4/1/10 12:17 AM ET - Total times edited: 2
Date Posted: 4/1/2010 9:47 AM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Not checking into your account within xx number of days wouldn't be a good thing for me over on the two sister sites. I only log on when I have an order, and I haven't had one from either in at least 2 mos. So, according to your plan, I would be kicked off those sites, even tho, I have items listed and mail them immediately when requested. Just because no one calls for their book (CDs or DVDs depending on the site) may dtermine how often a person signs in. So, putting an XX number of days doesn't work.

I like the system PBS has in place right now X number of time-out, non-responded to requests, put the account on hold. I don't know why you would want anything different. This allows for those that don't want to sit on this site and chat or read forums, to only log in when they have a request. Not everyone wants to log into PBS all the time (horror of all horrors, it really is true! there are thousands of members that only log in when they have a request)

Date Posted: 4/1/2010 11:32 AM ET
Member Since: 8/27/2005
Posts: 4,123
Back To Top

I think a log-in requirement would work if it was only every couple of months.  I also have a SwapaCD account that I NEVER log in to, I would  close it except that I have a dollar or two still in there.  But if I knew there was a log-in requirement I could go over and log in every once in a while if it was important enough to me to keep my account open.  Plus, I don't think the account should be closed if they don't log in, just put on hold.  If I received a message saying my account was on hold for inactivity it would remind me to decide if I really wanted the account or not. 

If failure to respond to a request twice in a row really does put your account on hold, that would be adequate too.  I personally haven't had any orders time out recently, and a couple of months ago when I posted 4-5 wishlisted books at one time, I think only one went on to a second person.  So it's hard to see from this side whether or not accounts are being weeded out soon enough. 

Date Posted: 4/1/2010 2:13 PM ET
Member Since: 12/28/2006
Posts: 14,167
Back To Top

Sharing your frustration Connie, because yes I've recently noticed an increase in timed out and cancelled transactions.  I recently posted some wishlisted books, even went through and posted a second wishlisted book to some accounts (to save postage).  Over half of them timed out our were cancelled, thus seperating the multiples and making my efforts a total waste of time.  For two members, I pm'd and offered an additional wishlisted book under different ISBN and didn't even receive a courtesy yes or no reply (one was listed as a short & I had the right number, the other I offered a hardback of a paperback listed).

Next time, I'm just going to post my wishlisted books in the genre threads and give preference to multiples.  I know many members disapprove of not posting FIFO, but I mail at the PO and really prefer to do my wrapping and mailing in batches whenever possible.  So waiting through multiple timed out offers and cancellations just gets on my last nerve...lifes too short.



Last Edited on: 4/1/10 2:24 PM ET - Total times edited: 2
Subject: Use a one time mailing and authorization to clear dormant accounts
Date Posted: 4/1/2010 2:58 PM ET
Member Since: 3/5/2010
Posts: 446
Back To Top

Use a one time mailing and authorization to clear  dormant accounts.

Send every user an email with a hyperlink to revalidate your account within 10 days.

All accounts that do not respond in 10 days get put on hold.

This should give you an accurate picture of who is active in your system.

This should be easy to program, and could be done at regular intervals. Once a year or every 6 months.

An email to revalidate your account should not be a problem for most users. Just click on a link.

 

 

 

 

 

Date Posted: 4/1/2010 3:22 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

I'm having a similar problem, except with my wish list requests. I get a wish list offer (which presumably means someone went into their account to post the book in the first place), put the request through (typically within the first hour or two, since I log on so many times a day to check on things), only to have the offer time out with no response or get a really dumb cannot mail message like 'I already sold the book to a store near where I live' or 'I cannot find the book'. Really? Within the space of minutes, or two hours at the most, you sold/lost the book? And I still don't see why/how so many people log in to post a wish list book, but never return to accept the request or anything. Then I spend five days waiting while a legitimate sender might post the book into the system which goes to the next person in line.

Sorry for the rant. But, yet another wish list book I really want much more badly than most will be timing out without a response in just hours. I highly doubt it'll be replied to in that time.

ETA: I should add that I am still continuing to get many wish list offers that work like they should with senders that are on the ball. So, it isn't as though it's all bad. But, I have noticed the negative side as well.



Last Edited on: 4/1/10 3:40 PM ET - Total times edited: 1
Date Posted: 4/1/2010 3:38 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

The part that is frustrating to me is seeing I'm moving up a WL on a rare book (it isn't even on Ebay which I check occasionally for it) and then moving backwards a few weeks later. I can only assume the copies being sent out that move me up the WL are arriving RWAP or going lost so the member then goes back on the WL. It's happened at least twice for this one book. I wish those transactions would go smoother so I could finally get to the front of the line!

Really? Within the space of minutes, or two hours at the most, you sold/lost the book?

Not to give these people an excuse, but they could be days from when they posted it, not hours. If they've been waiting through several members to accept who don't because they're inactive, then they wouldn't have just posted it. But like I said, that's still no excuse.

Date Posted: 4/1/2010 3:43 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Amee,

Actually, in all the cases to which I'm referring, I was and am number 1 in the wish list line. The books couldn't have been offered to anyone before being offered to me. Otherwise, I'd be far more understanding about it because I'd know that days could have gone by. But, it really has been just minutes or a maximum of a bit under two hours in every instance.

Date Posted: 4/1/2010 4:42 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I hardly ever log into the Swapadvd account. But it wouldn't be a hardship if it was a requirement.  Log in and log out-done in 60 seconds and they know you still want the account. 

Or mabye it could be set up to send an automated email to accounts that haven't had a log in for a certain amount of time, asking that they please log in as a sign that they want to keep the account.  That wouldn't bother me on the Swapadvd site.  I just log in, log out and wait to see if I get a WL DVD.

Date Posted: 4/1/2010 6:13 PM ET
Member Since: 8/16/2007
Posts: 15,185
Back To Top

I recently posted some wishlisted books, even went through and posted a second wishlisted book to some accounts (to save postage).  Over half of them timed out our were cancelled, thus seperating the multiples and making my efforts a total waste of time. 

Though this seems like a really nice thing to do, posting extra books to a member without PMing them first about it could actually just mess them up. Many members don't have a lot of credits on hand. Their last credit could have been spent on that one book that they were first in line on, and then you post one to them that they may not have expected for months. They may be scrambling to come up with credits for the additional books and end up losing their place in the WL lines because of the nice thing someone did. It is always kindest to PM before posting directly to someone.



Last Edited on: 4/1/10 6:17 PM ET - Total times edited: 1
Date Posted: 4/1/2010 6:18 PM ET
Member Since: 8/27/2005
Posts: 4,123
Back To Top

Amee, the book on which you're moving backwards and forwards--are you seeing copies being posted?  Because otherwise it may be people taking their accounts on and off vacation hold.

Date Posted: 4/1/2010 10:38 PM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Tiffany, the books could be being posted directly to someone's wishlist. That bypasses the people on the WL and goes directly to the person whose account the book was posted to. Making it confusing for you, because you asssume since you are #1 the next book posted will be yours. And then you see that one is posted and you don't get it. That's because someone posted it directly to someone else's WL. Does that make sense to you?

Not always considered fair to bypass the WL, but if you got a book, and your sister lives 2 states over is also on PBS, and she wants to read the book too. Is it really that unfair for you to post it to your sister instead of me that's sitting in spot #1? After all, family is family or friends are friends, right? The other reason some people bypass the WL is they have talked to someone or someone has mentioned they are interested in this book, or maybe they haven't even mentioned it, but you go looking thru some of your friend's WL's and find someone that has the book listed. This person is posting, you've talked with them alot, so you ask if they are interested. They say yes, and you don't have to deal with the possible time outs that might happen if you post the book to the FIFO. A lot of people do that simply because they are fed up with inactive accounts and don't have the patiience to deal with it.

Date Posted: 4/1/2010 11:39 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Sherry,

I suppose that may partly explain it. If they tried to bypass FIFO but the person they posted to didn't respond, the offer would go on to me. But, even then it'd only be two days or so, since I'm first in line. It seems strange they'd disappear in that time and never respond to the request or sell/lose the book. Not to mention having that scenario happen so many times. I bypass FIFO myself on occassion, though I do usually use FIFO, so I do understand it completely. On the other hand, I guess I'm kind of lucky, since so far I haven't 'missed' a posting of any of these books. Meaning, at no point so far while I waited to hear from a potential sender has the same book also been posted into the system by someone else. That'd be even more irritating.

ETA: It sounds from your post like I may have confused you. I didn't see any postings of my wish list books that didn't go to me when I was first in line. If I had, that'd be completely understandable, since I'd know someone bypassed FIFO and it's no big deal. Rather, they get offered to me, I request them, and many times the person either doesn't respond or says they can't mail due to selling/losing the book.

Oh well, it doesn't matter. Most of my wish list offers and requests work just fine and the books are received without a hitch, and I know I'll get the other books eventually even if one or two senders disappear or lose their book. I can't sit at #1 in a fairly long line and not get a copy at some point.



Last Edited on: 4/1/10 11:50 PM ET - Total times edited: 3
Page: