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Topic: Inactive Members and Their Wish List - Resolved - Thx

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Subject: Inactive Members and Their Wish List - Resolved - Thx
Date Posted: 10/25/2013 12:47 PM ET
Member Since: 4/19/2006
Posts: 2,032
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I posted a wish list book back in April (I know, it's been a while). It was auto-accepted to a wisher. I mailed it but it was never marked received and was subsequently "lost".  I periodically check the wishers profile/shelf and it seems that it hasn't had activity since 2012 (no books are posted and the wish list hasn't had any new additions). Could it be that my book went to someone who no longer participates in PBS but their wish list is still active? Am I out my credit?  Is there any way to prevent this happening in the future when listing Wishlisted book FIFO?

 

Your thoughts would be appreciated. Thanks. 



Last Edited on: 11/21/13 8:04 AM ET - Total times edited: 1
Date Posted: 10/25/2013 12:53 PM ET
Member Since: 1/30/2010
Posts: 8,420
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I would contact the member and request a response and also contact TPTB. 

Date Posted: 10/25/2013 1:00 PM ET
Member Since: 1/17/2009
Posts: 9,959
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Yes, contact PBS. They can check into whether the account is really inactive and give you your credit if warranted.

Date Posted: 10/25/2013 1:43 PM ET
Member Since: 4/2/2007
Posts: 5,788
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Hey Lisa,

PBS prefers that you try contacting the person by PM and then wait for a week. If there is no response, let PBS know via the "Contact Us" link.....

 

If a book you sent is declared Lost in the Mail at PBS:

  • First, contact the requestor (using the PM button on the "lost" transaction in your Transaction Archive) to confirm that the book was not received.

    • If you don't hear back from the requestor within a week of sending a PM asking about the book, you should contact us to look into the situation.
    • You can contact the requestor using the PM button on the "lost" transaction in your transaction archive.
Date Posted: 10/25/2013 2:35 PM ET
Member Since: 4/19/2006
Posts: 2,032
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Thanks for the input. I'll PM requestor.

 

 

Date Posted: 10/25/2013 3:54 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Follow the steps Carol has mentioned, but someone couldn't just have an inactive account and never respond to orders or mark books received. The system would put the shelf on hold and no longer allow WL requests to be granted pretty quickly if they were never logging in and books were being sent without being marked received. For you to be able to see their Bookshelf, it means the account is not on Hold so they must be logging in periodlically.

If you don't get a response and the Team looks into it, they may find an inactive person, or some who just lost interest but is waiting to use up some remaining credits on their last Wish List books and they didn't really get the book.

If an account is inactive for a while( I believe over 30 days) and the receiver member doesn't mark a book received, it would be marked by the site after the lost date. A that time, the site would also put the account on hold until the member logged in again. 



Last Edited on: 10/25/13 3:55 PM ET - Total times edited: 1