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Topic: Incorrect postage

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Subject: Incorrect postage
Date Posted: 1/9/2008 5:35 PM ET
Member Since: 1/18/2007
Posts: 530
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I printed out a PBS label for a book which weighed 8 ounces. However when I checked the print out, it said FCM and the amount is not enough. Is it okay to put regular stamps on it to bring it up to the cost of an 8 ounce FCM parcel? Normally 8 ounce would print out as MM.

Hope this makes sense.

Date Posted: 1/9/2008 7:17 PM ET
Member Since: 4/25/2007
Posts: 11,848
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Yes, that's exactly what you should do.  Just add the correct amount of stamps to make the postage right and send it on its way.

Date Posted: 1/10/2008 4:05 AM ET
Member Since: 8/26/2006
Posts: 9,374
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You can also adjust the weight as you are printing out the label.  There's a little place to do that on the page where you choose whether you want printable postage, delivery confirmation, or no services.

Date Posted: 1/10/2008 10:53 AM ET
Member Since: 1/18/2007
Posts: 530
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Thanks for your help. I put a couple of extra stamps on it and mailed it out this morning.

Date Posted: 1/14/2008 12:19 AM ET
Member Since: 4/12/2007
Posts: 1
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On this same topic, the last two wrappers I printed had the wrong postage amounts.  The wrapper settings page was correct, but the PDF printed with an ounce less postage amount.  Luckily I wasn't doing the printable postage those times.  Is there a bug in the PDF file creation system?

Last Edited on: 1/14/08 12:20 AM ET - Total times edited: 1
Date Posted: 1/16/2008 10:08 AM ET
Member Since: 7/24/2005
Posts: 358
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Christina, I also think there must be a bug in the PDF file creation system.  I just printed a wrapper with Printable Postage for a 7oz book.  On my screen, it told me it was printing MEDIA RATE.  Only after I printed the wrapper did I learn that it had printed FIRST CLASS.  I know the Help Center says that if the book weight is 7 oz. or less, it will print the FIRST CLASS rate.  But my screen told me it was going to print MEDIA RATE, not first class.

This is the second time I've had that happen; screen says Media Rate and then the PDF printed First Class.  I know now that in the future I'd better increase the weight over 7 oz. if I want to ensure that it prints the wrapper with MEDIA RATE on it.

I'm sure my taped book will be slightly over 7 oz.  So I'm glad to know that I can add sufficient stamps to the Printed Postage and then mail the book.

But I wonder if I can REPRINT the wrapper and increase the book weight to 8 oz to make it print MEDIA RATE; will I be charged again the full amount or will the system just charge me any extra postage that is due?  Or is that particular wrapper "locked in" at First Class and will not print anything else now?  So many questions about this swimming around in my head, lol.

Date Posted: 1/16/2008 11:12 AM ET
Member Since: 4/10/2006
Posts: 249
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I have had several incidents such as this, where the initial amount shown needs to be changed because of wieght. 

Once I change the weight a new shipping cost shows up, and it may say media, or first class, then when it gets printed, the shipping charge changes again, and the option for media or 1st class has also changed. 

I sent in a problem ticket to R&R.  This has been acting up since day one of the new shipping calculator, and I did bring it to their attention way back then.

Date Posted: 1/20/2008 3:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I double check my book weights on an inexpensive kitchen scale. Most of the time I find the PBS weight to be right. But not always. It had a bulk order for 2 very thick paperbacks come up as weighing 4oz combined the other day. Then it had a very thin series romance come up as 8oz and it only weighed 3.  So I double check them all.  I add an ounce or 2 for packaging if I'm using something bulky like a box or thick bubble mailer. 

Date Posted: 1/20/2008 10:35 AM ET
Member Since: 4/10/2006
Posts: 249
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I wrote to PBS about this, and the librarian said they were working on the problem.

Lo and behold!  PBS did some renovations on the shipping label page. 

Now you can specify if the wieght you enter is the book weight, or the wrapped package weight.  Let's see how well it calculates for us now.