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Topic: Instances of people "forgetting" to check in books on the rise...

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Subject: Instances of people "forgetting" to check in books on the rise...
Date Posted: 4/19/2011 1:20 PM ET
Member Since: 5/16/2008
Posts: 2,138
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It seems - at least solely to me - that the instances of people needing to be reminded to check in books is on the rise. Now yes, yes, I know PBS gives a certain amount of time and also sends its own reminders (which, what? are these folks just ignoring?) I also know people are very busy and not as computer-accessed as me, who works from home ON the computer all day (and is obsessed with PBS haha). I also ship probably a LOT of books compared to others.

BUT. In the past month, I've had three (that I can think of) instances where a book hasn't gotten checked in. Where the other books I mailed that day and after it got checked in. I'm not looking for the usual quick-draw-mcgraw litany of "people get held up!" "people have tornadoes" (we just did in fact). I am merely musing that it's weird - because RIGHT AFTER I emailed all three of these folks a nice little PM (I try to make it funny, like this latest was a cat book, so I asked whether the book had "pawed" its way there yet), they check in the books. All three times they also wrote "OOpsie! I forgot! Silly me!" or the likes of it. That's all - not really complaining, I'm just curious at this uptick. Even new users would know "OK, got book, there's one last step to complete this dealio" and old-timers, well, it's just very odd. For it to be happening so frequently is what's got me a little buzzy about it.

Date Posted: 4/19/2011 1:29 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Heather, funny that you should mention this. I have been noticing  an upswing of people not marking books as received, also. Right now, I have 3 books that show they were delivered, but not marked as received, yet. One of them was delivered on the 11th, and today is the 19th. Wonder what's going on. Not used to pming people asking them if they received the books yet.

Date Posted: 4/19/2011 1:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I've never had a problem with people not marking books received.  Of course I pay very little attention to them once I mail them out.

Date Posted: 4/19/2011 2:32 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I'm going to agree.  In fact, I was just looking at one received a few days ago that hasn't been marked received yet.  Now I have to wrestle with the decision of how long to wait before pm'ing.  If it's lost, waiting will decrease the chances of USPS finding the book.  If it's not lost, is the other member out of town or experiencing a RL emergency.  Always a tough decision for me, but annoying if it's merely inattention.

OTOH, this is exactly the reason I use DC.  But I also care whether or not the requester actually receives the book so it's rather a catch 22...did they, or didn't they?

Date Posted: 4/19/2011 2:40 PM ET
Member Since: 4/7/2008
Posts: 15,690
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My rule of thumb is that I PM a week after the book was marked delivered - I use Paypal so all my packages have DC. In all the circumstances that's happened, the person either is on vacation and will mark the book received when they get home or they just forgot to mark it received.

Date Posted: 4/19/2011 3:44 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I do not use DC generally.

I am also a very heavy mailer and I have not noticed any increase in this at all. I've mailed more than 900 books without DC and only 1 has been marked lost in the mail. Yep, just 1.

Now, I have had maybe 5 or 6 get real close to going lost ... and in those cases I sent a PM 3 or 4 days before the "going lost" day, and they were quickly marked received, along with notes about "forgetting".

But even 6 people like this is not a lot when you stack it against the more than 894 others who managed to mark their books received with no prompting from me at all.

I think using DC makes people worry about this more than they maybe should. I have no idea if people mark books received on the exact day they arrive in the mail, since I don't use DC for most packages ... but I have found that even in cases where I do use DC, that it might take a few days for the book to be actually marked received.

I still don't bother with checking into it unless it becomes very close to the "lost" date, though.

Date Posted: 4/19/2011 4:02 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I noticed the other day that a book said it was delievered to my house and I had not gotten it. Did not turn up until yesterday.  My first thought seeing that delievered status was "OH MAN! they must think I am being lazy"...lol

I only looked at the status because amazon had delievered a $50 DVD to an address I do not live at! Not sure why it happened as 99% of the time I make sure to check.  GAH! So Figured I'd check on everything on it's way to me and saw this too.. Having not much luck with USPS as my normal mail carrier has been out sick.

Date Posted: 4/19/2011 4:11 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I haven't noticed this--it's very rare that a book I've sent comes even close to going lost. I use the PBS DC (for convenience) and don't pay a whole lot of attention once I mail the books as to exactly when it gets marked received, but I just had a look at my Transaction Archive and the last lost book was almost a year ago. I wouldn't bother with a PM unless it was about to go lost.

Cheryl

Date Posted: 4/19/2011 8:33 PM ET
Member Since: 8/19/2007
Posts: 4,219
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I always use PBS DC if: 

1) It's going to a PO Box - I've noticed (and postal staff have confirmed this to me) that people with PO boxes don't always check their mail every day - sometimes only once a week.

2) If it's going to Hawaii, Alaska, VI, PR or an APO/DPO/FPO address

I may start using PBS DC for those going to apartments, as I'm finding that these don't seem to be checked-in as quickly as others sent the same day.  In fact, I'm waiting for a book that I sent out on March 28 (and I've sent out 29 books that have gotten to their destinations since then) to be checked in and will go lost in a couple of days.   Pat

Date Posted: 4/19/2011 8:52 PM ET
Member Since: 12/10/2009
Posts: 2,456
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I am on the other end . A book I ordered went lost and I kept waiting for them to send me a worry wart PM , but it never came and neither did the book. I wondered if they really mailed it, because they were not concerned at all. I may be a little PBS obsessed. I had to remind a member to mark a book mailed  so that I could mark it received, LOL

Lori - ,
Date Posted: 4/19/2011 10:40 PM ET
Member Since: 7/1/2009
Posts: 79
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The problem with people not checking in books they've received is the main reason I started using PBS postage with DC so I get instant credit and I don't have to worry about the lazy people on the other end of the transaction anymore.  I lost count ages ago of the times I've had to PM recipients and ask them if they got the books I sent.  Every single time, without exception, I got a lame message back saying, "Oh gee whiz I'm so sorry, the book got here 'X' days ago and I just forgot to mark it.."  OMG, I'm so sick of it.  So now I pay the extra money so I don't have to deal with the bogus excuses and laziness and lack of respect.  I have my credit, the book gets mailed and I am DONE.

There's just a whole lot of disrespect or others going on with PBS lately.  Garbage books being shipped, WL books being cancelled, books being really poorly wrapped for shipping, books being shipped out at the very last possible minute, etc etc etc.  Seems like very few people follow the Golden Rule anymore.  It's frustrating as hell.  I'm at the point now where I don't even want to order books from anyone because most of the time the request just rolls over and over and over for weeks.  It's easier to go to Barnes and Noble or Amazon and buy the darned thing brand-new or download it to my Kindle.  (sigh)

Sorry for the rant, guys.  I know it's none of you, but I'm really, genuinely sick and tired of it all.

(edited to remove a term someone chose to take personally)



Last Edited on: 4/20/11 4:29 PM ET - Total times edited: 1
Date Posted: 4/19/2011 11:56 PM ET
Member Since: 6/25/2007
Posts: 222
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I've had two lost books the entire time I've been with PBS -- both were being sent to me. I can't recall a book I've sent getting lost. I don't use DC but I probably will start for the convenience factor.

Perhaps the DC factor, strangely, is stopping people from marking the books received. They assume you sent it using DC and know you've got your credit whether they mark the book received or not.

I have a book I sent over a month ago on another site (bookmooch) that I know the person has received, but they haven't marked it received -- but I have my credit, so I try not to care too much. (It's my only outstanding book.)



Last Edited on: 4/19/11 11:56 PM ET - Total times edited: 1
Date Posted: 4/20/2011 12:53 AM ET
Member Since: 12/28/2006
Posts: 14,167
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"...They assume you sent it using DC and know you've got your credit whether they mark the book received or not."  I'm going to disagree with this Terri, because remember if the receiver does not mark the book received the book will go lost and their credit will be refunded.  Receiving members cannot assume that DC is an adequate substitute for timely log-in.

*hugs* Twylah, sorry you've been having a run of bad transactions.  Except for some late log ins I've haven't noticed an increase in members ignoring the Golden Rule.   I've been receiving a fairly steady trickle of books, all in good time and in good condition.  The only negative comment I could make is to agree regarding what appears to be late 'log ins'.  Some are sure to be legit out-of-town or delayed deliveries, but I know for sure that some are just plain late members.

Date Posted: 4/20/2011 4:41 AM ET
Member Since: 7/19/2010
Posts: 3,673
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Some late log ins and/or marking received may be that people want to taKe extra time checking books out. I know I used to run and mark received the moment I opened the package, but after a couple of instances where I found postability problems after I marked it received (not RWAP), I have started to wait to mark received until I have some time to really check the book out (usually within 24 hours).

Last Edited on: 4/20/11 4:42 AM ET - Total times edited: 1
Date Posted: 4/20/2011 4:45 AM ET
Member Since: 11/30/2007
Posts: 4,953
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Right now I have 4 books that I sent out that have been delivered per details, but have not been marked as received yet. (sigh)

Date Posted: 4/20/2011 6:49 AM ET
Member Since: 8/10/2005
Posts: 4,597
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There's just a whole lot of disrespect or others going on with PBS lately.  Garbage books being shipped, WL books being cancelled, books being really poorly wrapped for shipping, books being shipped out at the very last possible minute, etc etc etc.  Seems like very few people follow the Golden Rule anymore.  It's frustrating as hell.

Wow...it sounds like you're going through a rough patch, Twyla! I've been here 5 1/2 years and have had about 2800 transactions (sent and received), and I have never had that issue. Sure, there has been the (very) occasional RWAP, a lost book every year or so, but nothing like what you describe. I often wonder why people's experiences here are so different, if it's the genres or types of books we request or what. Dunno. I hope it improves for you, though. I love PBS and my whole experience here has been nothing but positive.

Connie, the best way to deal with frustration over those books scanned delivered but not marked received is, honestly, to just not check them. There really are better things to worry about! If I see a book on the 'books I've mailed' tab that's been there a couple of weeks, then I might take a look--otherwise, once I've sent it, it's out of my hands and my mind. I've only had one book that was scanned delivered that truly went lost and had a very nice conversation with the intended recipient about it...we both contacted our POs and put a tracer on it, but I believe it was one of those that just got misdelivered somewhere. It happens.

Cheryl

Date Posted: 4/20/2011 11:48 AM ET
Member Since: 2/13/2007
Posts: 2,249
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This thread is making me feel really guilty, because I am on vacation, 650 miles away from home...I am sure that books I was waiting for are sitting waiting for me to mark them received when I return on Friday. When this happens once or twice a year, I always respond with a "Sorry for any delay in marking this received but I was out of town for a few days". I have had people suggest in the past that I not request books if I am going away, which I quite often will not, but what do you do about the book you requested three weeks ago, they took five days to accept it, another week to mail it, and suddenly it is arriving weeks later when I am out of town and they are upset because I am not marking the book received the second it arrives? The message here? Be patient! 9 times out of 10 the book is going to be marked received, but there are reasons why the DC shows it is delivered but it is not being marked received yet.

Lori - ,
Date Posted: 4/20/2011 1:21 PM ET
Member Since: 7/1/2009
Posts: 79
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Sally,

I understand the "Be patient" admonition.  If this was an occasional thing, I'd roll with it and never complain.  As it is, I rarely do complain, but only chose to vent in this instance because the topic was already being discussed.  And because this isn't an occasional thing for me - it's a "more often than not" thing and when you try to be patient but the same thing happens over and over and over again, human nature takes over and patience runs out.

I understand that I'm probably not a typical PBS swapper.  I check my PBS account several times during the day and evening.  When a book I've posted is requested, I process it immediately and ship it out first thing the next morning, if not the same day.  I ship my books in thick bubble mailers covered in heavy-duty strapping tape.  When I request a book from another PBS member, I mark that book as received as soon as it's delivered to my mailbox.  I treat others as I would hope they would treat me, but it just ain't happening and it's incredibly frustrating.  Yes, my standards are probably too high for what everyone continually reminds me is a "free" swapping website, but there you have it.  I can't help how I feel.

I can be patient when a book that's been on my WL for a year finally gets to the top and then sits there for a week without being acknowleged.  My patience wears a little thin when it rolls over and continues to sit there, ignored, for another week.  My patience gets even thinner when it rolls over a third time, gets accepted right before time runs out, then sits there for another week without the label being printed, then I get a notification that it will be mailed out within ANOTHER week... and then the book rolls off and comes up un-mailed.  WTH?  At that point, I throw my hands in the air and head for Barnes & Noble, wishing I could strangle someone for being so disrepectful.

Or you can take that above scenario and, instead of having the book finally roll off as un-mailed, it gets shipped and arrives at my home in a single layer of poorly Scotch-taped printer paper that's been shredded by the post office's machines, which have also shredded the book I have been waiting for for so long.  That's happened several times.

I could go on and on, but I won't.  Suffice it to say that I've had some great swaps since I joined, but the bad ones out-weigh the great ones, and almost every time it comes down to pure laziness on the part of the sender or recipient.  I took care of the recipient part by changing over to PBS DC postage, but I'm still reluctant to order any more books.  In the last few weeks, I've bought books that were on my WL from B&N or Amazon simply because I wanted to avoid the headache of waiting for them on here and strong possibility that I'll get jammed on the transaction again.

A side note -- telling people to "be patient" doesn't help matters when experience has proven that patience isn't rewarded most of the time.  Maybe the people who are taking forever to ship and taking forever to mark books received need to get off the stick and have some consideration for the PBS members on the other side of their swaps.  There is a limit to most peoples' patience, and jamming the good, respectful and caring swappers on PBS doesn't win anyone any brownie points.  I post my books on PBS so that others can have a chance to read them and enjoy them - and I make it a point to get those books to the people who want them as quickly as I can so they don't have to wait, and I make sure the books are in great condition and shipped safely and protected.  It's too bad that there are others out there who don't look at it that way. 

Rant over.  Thanks for listening.  Sorry if I stepped on anyone's toes with my honest feelings.

Date Posted: 4/20/2011 1:54 PM ET
Member Since: 1/17/2009
Posts: 9,664
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 I treat others as I would hope they would treat me, but it just ain't happening and it's incredibly frustrating.  Yes, my standards are probably too high for what everyone continually reminds me is a "free" swapping website, but there you have it.  I can't help how I feel.

twylah, sorry you are having such a bad experience. That's not the norm for most of us.

I don't know if it is a case of your standards being too high .... I think most people try to do the right thing ... but most people using PBS are not involved enough to do things like log in multiple times per day. They might not even log in until they get an email request for a book, maybe a day or two later.

There are all kinds of people using PBS ... from retired people, busy Moms and Dads with young families, people who work full time plus overtime, college students, disabled people who are stuck in their homes, etc. We range from people who have let PBS become their main hobby, who log in several times a day as you do (and as I do too, to tell the truth) ... to people who use the site very infrequently, when they remember it or get an email once a month.

See ... I think everybody (or most everybody) here treats other people as they want to be treated. The problem is ... most people have different ideas about how they want to be treated. For me, if I go on vacation I mark my books received when I get back. That is how I treat others, and I think its just fine if they treat me the exact same way. It does not bother me at all. Same with mailing out ... I only mail once a week, myself, so some people perceive me as a really fast mailer and some perceive me as a slowish mailer. I don't mind at all when other people also arrange their book mailings to be convenient to their schedules. I do mail out before the last PBS day for mailing, and I expect others to do the same. But even if I always mailed out the same day I got a request, I would not expect others to be automatically able to do so as well.

I just expect other people to follow the site guidelines as best they can, since I show my respect for them by doing the same. And I find that almost all of my transactions here are very satisfactory.

Date Posted: 4/20/2011 3:46 PM ET
Member Since: 1/22/2008
Posts: 688
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I think you need to be careful about thinking eveyone who doesn't mark received the day DC says it was is a lazy moron.  I came in from getting my mail one day about noon and I had a message asking if I received the book yet that dc said it had been received. I don't know if she emailed the minute they said it was received or that she had gotten notification awhile before that.  I pm'd her and asked when dc said it was delievered but she never pm'd back.  I found it pretty annoying to receive a pm before noon of the day I received it.

Date Posted: 4/20/2011 3:56 PM ET
Member Since: 1/22/2008
Posts: 688
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Date Posted: 4/20/2011 4:06 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Twylah, I'm honestly confused as to why you would continue to be a PBS member if you  really have more bad swaps than good ones? If you are buying your wishlist books new anyway, what's the point of sticking around with the rest of us lazy and/or dishonest clods? I don't get it.

Cheryl

Lori - ,
Date Posted: 4/20/2011 4:28 PM ET
Member Since: 7/1/2009
Posts: 79
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(sigh) I knew being honest would only get me flamed.  I probably shouldn't have wasted my time.

If you'd really read what I said, you would have seen that I clearly stated that it's never anyone here on the forums.  I've found that people who are active here on the forums are really good, considerate swappers who care about PBS and go out of their way to help others.  It's too bad that I can't be honest about my own experience without someone taking it upon themselves to be offended when no offense was pointed at them.  If my experience doesn't apply to you, then you shouldn't choose to take it personally.

I've never seen any of the swappers I referred to in my posts here in the forums.  Ever.  But thanks for teaching me that this is a place where I should keep my mouth shut and my own experiences to myself in the future.

Happy swapping, y'all.

Date Posted: 4/20/2011 6:42 PM ET
Member Since: 9/8/2009
Posts: 613
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Yeah, ya kind of have to have asbestos undies if you step off the happy train on these forums sometimes, Twylah.  Been there.... Have the scarred backside to prove it.  wink

 

I certainly understand why you feel the way you do.... It sounds like you've gotten some doosies. 

Date Posted: 4/20/2011 9:14 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I'm not offended (at all!) if you were talking to me...I am truly curious as to why you would continue to use a product/service/website when you are obviously dissatisfied with it, if as you have said that the bad experiences outweigh the great ones. If I shop at a store and I get shoddy goods or the clerk is rude it's not too likely I'll go back there. I'm okay with second chances, but if it happens twice--sorry, my business goes elsewhere. If I order from a website and it takes weeks for the merch to arrive or it's damaged and they won't make good, ditto--I'm not ordering from them again.

When I asked why you were sticking around with the rest of us lazy clods, I wasn't referring to "us" as in forum posters, but "us" as in 'other PBS members in general.' I consider myself first a part of the larger PBS community...and like you, a great majority of the transactions I've had have been with people I've never seen on the forums. Most of my experiences have been great, though--and if they were NOT, I would no longer be a member. If half of my PBS trades were "bad"...heck, even if a quarter of them were bad, I'd sell off my credits and boogie on down to the library or over to Amazon to get my reading material. I just am trying to understand why dissatisfied people continue to use a service they clearly aren't happy with, that's all. Hope springs eternal, I guess.

Cheryl

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