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Topic: Irreconcilable disagreement over book condition

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Subject: Irreconcilable disagreement over book condition
Date Posted: 1/2/2010 3:19 PM ET
Member Since: 4/4/2009
Posts: 9,510
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This is not likely to happen with books I receive because if they have all their pages and a cover that is sort of attached, I will accept it. About every two months or so, I have some that says mine do not meet their expectations and they want their credit back. This has always been resolved because I will cut them a lot of slack unless I don't like their attitude. There was one person who I sent one of Mother's bird books to and said they found four underlinings somewhere in the middle of the book. When they saw I was totally hunkered down, they backed off.

So what happens if neither party backs off?  The shipper will never win an inspection because the receiver can render the book in any condition they desire. Throw it in the bathtub if they want to claim water damage, etc. How does PBS deal with such cases and to what degree do they penalize both parties?

Date Posted: 1/2/2010 3:24 PM ET
Member Since: 1/17/2009
Posts: 9,942
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PBS does not get involved in individual book disputes. Ever. Unless one member refuses to communicate with the other, or is rude in their responses.

Or, in extreme cases, where one member admits to the other member that they deliberately broke the rules but they refuse to make it right.

The best way to avoid RWAPs against your books is to read the "Book Condition Guidelines" and carefully check all of your books before you send them out. That way, you can avoid disappointment on both sides.

Your receiver was correct, underlining or highlighting in a book makes the book unpostable here at PBS ... WITHOUT the other members consent to receive it in that condition FIRST. If you have a book with highlighting or writing in it, when you receive the request, you are supposed to PM the requestor, describe the condition, and see if they want it anyway. Most people are not bothered by a few stray marks in a book, but some will be, and they won't want the book.

It is to your benefit to be familiar with the rules, to carefully check your books, and to follow them so that you can avoid these problems on both sides.

Here is a link to the book condition guidelines. http://www.paperbackswap.com/help/help_item.php?id=205

It sounds like you have a lot of older books. I do as well, and in general, I will post and mail them as long as they are not explicitily breaking one of the rules of postability. There are a lot of gray areas in the rules, and basically, PBS just expects you to know the rules and to act in good faith when posting books.

And, regarding the writing / highlighting rules... the PBS rules say "textbooks" ... but they have also said that basically anything "could" be a textbook, so the rules for writing / highlighting can apply to any book ... what prevents people from abusing this rule and posting all kinds of books with writing on them is the fact that the receiver has to consent to  the writing first, and most people will reject books (like fiction novels, etc) with unexpected writing in them.

Regarding RWAPs against your books, a "resolved" RWAP is a single "bad" mark against your account, and an "unresolved" RWAP is a double "bad" mark against your account. Accumulating too many RWAPs will cause PBS to review your account, and in that case, they may warn you or they may suspend or close your account. I don't believe anyone knows what the number of RWAPs is that cause this to happen. But, this is the incentive for senders to fix their "RWAP" mistakes ... because an "unresolved" RWAP is twice as bad as a "resolved" one.



Last Edited on: 1/2/10 3:48 PM ET - Total times edited: 4
Date Posted: 1/2/2010 3:53 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Your receiver was correct, underlining or highlighting in a book makes the book unpostable here at PBS ... WITHOUT the other members consent to receive it in that condition FIRST. If you have a book with highlighting or writing in it, when you receive the request, you are supposed to PM the requestor, describe the condition, and see if they want it anyway.

The problem with this is that it isn't really feasable to go through a paperback book page by page to look for a mark.  To me there is no justification for a RWAP on a book that has an underlined word or two or a few marks in the margin, unless the person requesting the book asked for a book in "pristine" condition.  If you are getting a book on PBS to read, an underlined word or a mark in them margin does not make the book unreadable.  I understand that technically it may make the book "unpostable", but to use that as an excuse to ask for your credit back seems to me to be taking advantage of the system.  I have received several books from PBS that ended up in having a word here and there underlined or where someone had made a small note in them margain.  I didn't notice until after I marked the book received, but even if I had noticed, I would not have done a RWAP.  Since I wanted the book to read, not to give as a gift, I considered the book to be more than acceptable.

Date Posted: 1/2/2010 3:55 PM ET
Member Since: 4/4/2009
Posts: 9,510
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Being rude is one of the numerous guidelines that are quite subjective depending on whose ox is being gored. The only time I almost did not resolve the matter was over a fat sci-fi book that was in my judgment, better than average condition. The recipient complained about the spine. It was in my judgment a little curved, but no more than a 760 page Lynly/havers mystery I just got and was glad to get. I doubt that a mass market paperback that thick can be read even three or four times without some curvature of its spine. And if he had not agreed to return the book if I returned the credit I guarantee this would not have been resolved between us. What then? Mexican stand-off?

Date Posted: 1/2/2010 4:00 PM ET
Member Since: 8/18/2005
Posts: 7,977
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There's more info about Sender getting a RWAP note here...

http://www.paperbackswap.com/help/search.php?terms=received+with+a+problem

If a requestor sends you a Personal Message about a problem swap, you do need to reply, and to resolve the problem if there was one.  Because the requestor can provide follow-up on how the problem was handled, resolving the problem will greatly reduce the effect of a problem swap on your account record. Unresolved problems (or not Responding to PMs about a problem swap) will more seriously affect your account record, if a pattern of this accumulates on your account.  Remember that one problem swap will not harm your account, even if it is marked as unresolved by the requestor who gives follow-up on how you handled the problem.

So they don't usually get personally involved, but that doesn't mean they don't keep an eye on things. And a black mark here and there probably won't do you any harm in the long run. So you'll just need to decide on a case by a case basis what you feel comfortable doing about complaints.

This is not likely to happen with books I receive because if they have all their pages and a cover that is sort of attached, I will accept it.

Not reporting a book RWAP when it is clearly sub-standard isn't doing the site any favors. Bad traders who send out books that don't meet guidelines need to be weeded out of the site, and they won't be if no one complains officially. Receivers are the feedback the site uses to try to keep everyone honest. Too many people receive garbage books for their credits, then they'll leave and take their good books with them.

By not reporting them, you're letting someone get away with crap they shouldn't. So they're bound to send out more crappy books, which hurts the site.

So please do report them. The rules are for everyone.

Date Posted: 1/2/2010 4:05 PM ET
Member Since: 8/18/2005
Posts: 7,977
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The problem with this is that it isn't really feasable to go through a paperback book page by page to look for a mark.  To me there is no justification for a RWAP on a book that has an underlined word or two or a few marks in the margin, unless the person requesting the book asked for a book in "pristine" condition.

Sorry, but it is against the rules to send a book with underlining in it except for a few instances spelled out in the page below. That is justification for a RWAP against you.

http://www.paperbackswap.com/help/search.php?terms=underlining

No writing or highlighting or underlining on text pages

  • a signature or note on the flyleaf or inside front or back cover is OKAY
  • an author's signature on the title page is OKAY
  • writing or highlighting or underlining on the text pages is NOT OKAY

So if you don't want to flip through a book and check please don't post it or at least be willing to refund if someone finds some. It's just not that hard to do.



Last Edited on: 1/2/10 4:06 PM ET - Total times edited: 1
Date Posted: 1/2/2010 4:05 PM ET
Member Since: 1/17/2009
Posts: 9,942
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Rudeness can be in the eye of the beholder, I agree. Some people are terse and brusque in their communications. That is not necessarily rude, although some people can misinterpret it. Some people are accusatory and use name-calling as a feature of their communications. This is always rude. Calling the other member a liar is always rude.

curved spine = postable. All the pages must be securely attached to the book.

Spines that are cracked or broken are unpostable.

Kate, readable does NOT equal postable. If you read a book, and you notice writing in it, you MUST PM the person and gain their acceptance of it BEFORE you mail it. The PBS rules are very clear about this.

Many people check their books very closely before they mail them out. No, you don't have to go thru page by page and re-examine every page for minute flaws. But, you do need to check the pages for writing and highlighting, water damage, dirt, stains, food fingerprints, and spine damage.

I have received books from PBS that I thought were fine, only to discover things like Cheeto fingerprints in them, or a partially ripped page that I didn't notice, or a few marks of writing. I do not post them when I am done. Instead I offer them as unpostables. People order them from me all the time, knowing what they are getting. I make great deals on them for people.

Not all books are postable. Some books are in great condition, but they still have some very minor flaw that makes them UNPOSTABLE. Sorry, that's just what happens sometimes. Books like that need to be offered as unpostables, or be disposed of outside of PBS.



Last Edited on: 1/2/10 4:12 PM ET - Total times edited: 1
Date Posted: 1/2/2010 4:26 PM ET
Member Since: 1/17/2009
Posts: 9,942
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Personally, I always try to make myself believe that the other member is acting in good faith. If someone reports an RWAP against your book, your first thought ought to be "Maybe I missed something"  ...  NOT "The other member is lying and trying to steal my credit".

Remember, the RWAP reporting system acts both ways. It is not just against the sender. If a member MARKS too many RWAPS received or has too many books going lost to their address, that also flags their accounts for review.

You have to trust that the system is weeding out both bad senders AND bad receivers.



Last Edited on: 1/2/10 4:28 PM ET - Total times edited: 1
Date Posted: 1/2/2010 4:40 PM ET
Member Since: 8/25/2007
Posts: 13,134
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The problem with this is that it isn't really feasable to go through a paperback book page by page to look for a mark. 

It's not that damn hard or time consuming to flip through books before posting/sending them.  In fact, it should be done if it's a book one has not read and therefore one doesn't know the condition.   Katie, you seem to be fussing with everything PBS rule related.  What gives?

Date Posted: 1/2/2010 4:47 PM ET
Member Since: 12/3/2005
Posts: 3,351
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If you are receiving a RWAP every few months, then you need to double check your books and reread the PBS guidelines to make sure they all adhere to those standards.  If the book does not meet those guidelines, the receiver is completely within their rights to mark it as RWAP and request their credit back.  At that point, it is your responsibility to choose to either resolve the issue or not. 

Date Posted: 1/2/2010 4:51 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Readable does not make a book postable on PBS, no matter how small the flaw is that breaks the rules.

IMO, unless the receiver is claiming damage that could not possibly have been there and missed by the sender, the credit should be returned (and if the sender wants the book back they need to be returning the credit AND paying for the return postage). I do not go for the, 'it was too small to notice" BS because the sender is the ONLY one who could have caught it and it is solely their responsibility for making sure their books are postable no matter what lengths it takes them to do it.

If two people do not agree and the transaction ends that way, the receiver can mark the transaction as Unresolved, which will result as a double black mark against the sender's account. If a sender starts racking up too many of those, the site will intervene to make sure the sender understands their obligation with the books they posted. If a receiver racks up too many, I would guess the site would check them out too to make sure someone isn't using RWAP in error.

Date Posted: 1/2/2010 5:30 PM ET
Member Since: 4/4/2009
Posts: 9,510
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In other words, the requestor must accede to whatever the receiver damands because PBS never questions the receiver? That doesn't seem right, but that is what you just said.

Date Posted: 1/2/2010 5:35 PM ET
Member Since: 12/3/2005
Posts: 3,351
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"If a sender starts racking up too many of those, the site will intervene to make sure the sender understands their obligation with the books they posted. If a receiver racks up too many, I would guess the site would check them out too to make sure someone isn't using RWAP in error."

Both sides of the RWAP are monitored by PBS.  If there are too many, either being received or given, the account will be looked at. 

Date Posted: 1/2/2010 6:12 PM ET
Member Since: 7/12/2009
Posts: 177
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I check my books over carefully, but since I haven't read every book I post (or read some too long ago to remember), I would believe a requestor if they PM'd me about a hidden postability problem.  I can't believe that there are many PBS members who are lying about the condition of books they receive.  They ordered the book because they wanted it., and may have been on the WL for a long time to get it.  I think it's much more likely that the sender broke the postability rules either by accident or design.  The sender, after all, is trying to get a credit for an unwanted book.

When I'm on the receiving end, I RWAP a book if it is unpostable, no matter how minor.  If it's a flaw that the sender could have easily overlooked (a few highlighted words, a small stain on page 172, etc.), then I won't ask for a credit back, and mark it resolved as soon as I hear from the sender.  If it's an innocent mistake, a single resolved RWAP is not going to hurt the sender.  But I want to make sure the problem is recorded if the sender is doing this sort of thing regularly.

Date Posted: 1/2/2010 6:16 PM ET
Member Since: 8/18/2005
Posts: 7,977
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In other words, the requestor must accede to whatever the receiver damands because PBS never questions the receiver? That doesn't seem right, but that is what you just said.

They'll have the complaining info on file, and your response. Who said anything about acceding to demands? The sender either gives back the credit or they don't. The receiver can tap dance all they want, and unless the sender admits on record that they sent the book knowing it violated the rules, (and a few actually have) then the site won't step in and do anything unless the sender is racking up black marks.

There really isn't that much to worry about if you just make sure you follow all the rules. If you do that, check each book to make sure it meets guidelines, and follows any RC's, then you can keep your credit. No problem. After all, you will then know that the book met conditions when you sent it out. But if you're not checking, not careful and don't know the rules, then you need to be prepared to take the receiver's word for it if you're honest with yourself. You really can't defend sending a book out in bad condition if you didn't even check. Even then, you decide if a black mark is worth keeping the credit or not.

Honestly, most people would rather not file a RWAP. They're not any fun. They're a PITA. And you never know if you'll get a polite response or find you have opened the gates of Hell with your complaint. (Some people react very badly to RWAPs) So in most cases they're not going to do so unless they really think they're right. It's not worth a credit that you can get at the Bazzar for about $2.50 last time I looked, to scam someone that way.

I have sent out 767 books all together. I have not one marked RWAP - Damaged by Sender.

It's just not that hard. Make sure every book you post meets requrements. Check it again before you send it because stuff does slip by. Wrap it well and mail it on time. If you know the book you sent out was fine, stand your ground and don't send the credit back if you don't want to. If you honestly don't know, then you can figure you screwed up and refund the credit or take the hit anyway.

And if you have quite a few complaints, check out what you're sending. Get your ducks in a row and you won't be getting complaints.

Easy.

 

Date Posted: 1/2/2010 6:28 PM ET
Member Since: 8/16/2007
Posts: 15,201
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In other words, the requestor must accede to whatever the receiver damands because PBS never questions the receiver? That doesn't seem right, but that is what you just said.

How did I say that? I said they will look at both sides for too many RWAPs. I used the phasing "I guess"  on the receiver because I have never  myself seen a case of it reported in the forums. I in no way inferred that "PBS never questions the receiver". I am guessing that by requestor you meant to say sender since the requester and the receiver are the same. I am saying the I personally put the weight of proof on the sender since they are the ones that need to make sure the books are postable.

If a receiver claims a book was soaked with water and you know for a fact that it could not have been, then by all means stand your ground. If you did nothing wrong, you have nothing to fear from an unresolved RWAP.  If a sender says there was writing on some of the pages, or spine separation, or water/food spots in chapter 11 and you did not go through the book enough to know for certain that it wasn't there, then as a sender you are the one who failed in your duties and no matter how readable, or old, or expensive, or heavy, or rare, or whatever, you sent an unpostable book and should be returning the credit instead of accusing the receiver of being a liar or a scammer or too picky by wanting a book that was postable, not just readable. If you are truly sending out postable books and receivers are asking for credits back for things that do not make them unpostable, then state that clearly and move on.

edit to make that last sentence understandable, OIY.



Last Edited on: 1/2/10 7:23 PM ET - Total times edited: 1
Date Posted: 1/2/2010 6:59 PM ET
Member Since: 10/26/2008
Posts: 9,884
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To me there is no justification for a RWAP on a book that has an underlined word or two or a few marks in the margin, unless the person requesting the book asked for a book in "pristine" condition.

If the book is in otherwise "pristine" condition, if the book has writing or underlining anywhere on the text pages (there are few exceptions), it is an unpostable book.  Even if it is wrapped in plastic.

As for the OP, it is generally accepted that the sender refunds the credit if someone marks a book RWAP.  I figure it's difficult enough for someone to mark it RWAP and then muster up the courage to ask for a credit back.  If they go through all of that, there probably is a problem with the book that might've been overlooked.  PBS won't intervene but if there are enough RWAPs on any one account, it might raise red flags.



Last Edited on: 1/2/10 7:03 PM ET - Total times edited: 1
Date Posted: 1/2/2010 7:01 PM ET
Member Since: 9/27/2008
Posts: 370
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It doesn't really matter how feasible it is or not.  The rules are, no sending books that have words underlined.  If you sent a book that violated those rules, you need to refund the credit. 

Date Posted: 1/2/2010 8:47 PM ET
Member Since: 1/10/2009
Posts: 1,730
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I rec'd a book with a quarter of a pg missing, which meant 2 pages had one quarter missing.  The sender wouldn't reply, then said she would return the credit when she got it, then, even after many PMs, just forgot me.  PBS may have put something against them, I don't know, but I still had no book to read and was without a credit.  I don't remember the person's name now.

Likewise, I told a member the book I rec'd had many wavy pages from water?, just to let her know.  I didn't ask for credit, but she was very nice and returned the credit anyway.

Date Posted: 1/2/2010 8:59 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:50 PM ET - Total times edited: 1
Date Posted: 1/2/2010 10:18 PM ET
Member Since: 12/21/2007
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Last Edited on: 1/15/10 7:47 PM ET - Total times edited: 1
Date Posted: 1/2/2010 11:31 PM ET
Member Since: 11/14/2005
Posts: 6,421
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John, yes, sometimes it comes to  a standoff and the issue never gets resolved. Unfortunately, if the receiver managed to find those underlinings by just flipping thru to make sure the book met guidelines, you should have been able to see them too. Now, if they were so small that she couldn't see them on an initial inspection and tried to come back after she found them while she was reading, then no, that would be so incidental that she couldn't even find them and I would return the credit, partially because once a deal is done, to me, it is done. Don't come back next week and complain about something you find wrong now.

I have absolutely refused to return credits, and I have quickly returned them. In the absolutely refusal situations, I was very, very, sure that I knew what the book looked like and was very sure I had looked it over very good. Sometimes I just get a feeling that hubby's scrutiny just might not be enough, and I look it over again. And in a case like that, I'm sure enough to refuse to return the credit.

But, when I sent out a book, that the sender informed me was missing 7 pgs out of the middle. I'm not going to argue with that. Just as with your very few and small underlinings, I could well have missed those. Who on earth counts the pages in a book! hahhaaha I returned that one immediately before the ink on the request was dry, so to speak. I had another that supposedly had something sticky on it. It was a kids book. I couldn't be absolutely sure, since kiids books can get smeared with stuff, and I remembered being in a hurry that week and not checking like I should have. So, I returned their credit, and said I would give them a second one if the book indeed did have some sticky stuff on it.

The book arrived, and the "sticky stuff" was where the ex-library had removed their card pocket and identification sticker. It was clearly obvious that this was what the sticky was from. I informed her, that since ex-library book are acceptable, and that stickers are allowed, and it wasn't my fault the stickers were removed, and that it was VERY obvious that the sticky was from items that had been stuck there, that she could have used any of many methods of removing stick substances (oh, and btw, the sticky was on the inside of the outer flaps, like most library items are. The sticky spots were on a surface that could have had goo-gone, hand sanitizer, or whatever other remover she would have used on any other sticker residue. I told her in this case, she was going to have to do with half the deal. Had I known the residue was from stickers that had been removed, and were on the inside of the covers that was tougher than pages, I would not have returned her credit. So, in my opinion, the shipping she send and the credit she received already, countered the credit I wasn't returning and the postage I'd spent to send it in the first place. Fortunately for me, she agreed that we were even.

I also was accused of using my position as a Tour Guide to get away with sending out bad books. Considering we have sent out over 2,000 books, I don't care if I was Richard's family member, he'd have to kick me off the site if I consistantly sent out bad books and continued to do it because I knew I wouldn't get in trouble because of my position.

People will take all kinds of ways to attack you when they want their credit back, and I've noticed over the years, that those that actually attack you about a book, are usually not telling the truth. The ones that are decent when they tell you about the problem in the first place, and generally decent truthful people and you will know that you probably missed one and let a bad book slip thru.

In my TA, I have 1998 books listed. I pull up 4 books marked as damaged by me, and 3 books as damaged by the other person, and only 1 book damaged by the USPS. Hubby isn't up at this time for me to have him see what his figure say, but I know they are about the same by ratio.

I realize my numbers are a lot higher to begin with, and maybe aren't good to use for an example, but I remember several times in the past, topics asking how many actual bad books people had received and how many credits they'd had to return. Almost every time, the numbers came out after bunches of people posted, to less than 1% books either way being bad. Meaning if my numbers met those percentages, I would have 20 bad transactions, but as I just told you, I've only had 8 (tho I will admit to having let to newbies go) so the real number is 10 but that is only .5% half of what others generally complain of.

I try to look at transactions this way (after first putting myself in a smaller bookshelf's place) If I send out a few deals, during the year, and belong to box-of-books and get a lot of boxes with at least 2 or more books mailed at a time, tho still sending some singles keeping with the spirit of the site of trading whenever possible, not just when it's monetarily good for me) anyway, take that all into consideration, with the going postal rates, and a few 1st class small books, my average cost to mail each book is less than $3, but we will use $3 for example, just in case I didn't get any breaks and all my books were large.

If I have to return a credit, that means I had to basically throw away $3 that that credit cost me. If I've mailed out 30 books. and I divide that $3 amongst the 30 books. Each one now has cost me $3.10. Once I've sent out 300 books, that $3 spread out over my books costs me $.01, so each credit now costs me $3.01. Surely not much to complain about after looking at it from that angle, is it?

Hope this helps, John, and some of you others that occasionally get into that stand off position and don't get your credit back for a bad book, or have to give a credit back when you aren't absolutely positive that the book didn't have the problem described.

Date Posted: 1/2/2010 11:33 PM ET
Member Since: 4/4/2009
Posts: 9,510
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As the last dozen responses have been accruing I got two very interesting books. One was a text on feminism and psychology. It was marked generously by at least four previous owners. I would term it well-used. My feeling is that the readers must have been robots, as they never made annotations of criticisms in the margins. I have gotten maybe 8 or ten that do; didn't like the one that commented in Mandarin, though. I can recognize it but not read it.

The other, an 'Elizabeth George hardcover that I am almost through two chapters of already, was packaged most imaginatively. Christmas wrap encircled by PBS wrapper. Inside the dustcover was turned inside out and extended around the whole book. Personally I think that is a good idea, but I warned the young lady that there are many CS recipients that would reject it out of hand. This one had been dealt several solid licks by the jaws of Memphis, but generous clear plastic tape on all corners saved the book from any real damage.

Thanks for the honest and informative responses ladies. Much obliged.

M.E. (ryenke) -
Date Posted: 1/2/2010 11:35 PM ET
Member Since: 1/6/2009
Posts: 625
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Unlike browsing in a brick and mortar store, we have no chance to examine the condition of books we order off of PBS - we have to rely on the standards set by PBS guidelines.  I for one, and am very glad the guidelines exist because from what I read here on the boards, different people have widely differing interpretations of acceptable/readable books.  Me,  I think PBS has done a good job of laying out rules as clearly as possible, defining what is and is not acceptable to trade on the site. 

While a book might be totally readable, if it does not meet PBS posting guidelines, any trader is certainly JUSTIFIED in RWAPing the transaction.  (Some have even offered the opinion that it is the trader's DUTY to RWAP a book that does not meet the PBS rules, so that PBS can identify traders that abuse the system and fail to follow the rules). 

Readable is not the same as meeting PBS rules which each trader agrees to abide by.  I don't think any trader is JUSTIFIED in deciding just because that individual thought it was readable they will post it and take someone's credit for it reagardless of what PBS rules it breaks. 

I'm pretty sure everyone could find one PBS rule they would change (I'd sure change a couple), but our individual preferences don't matter in the end.  The rules we agreed to are what control and set the PBS traders' expectations of acceptable.  So while I personally don't mind an occasional highlighted or underlined word, I know that such a book does not meet the site guidelines and therefore won't post it.  If I did post such a book, the trader who received it would certainly be JUSTIFIED in making the site aware it violated the rules (by filing the RWAP). 

What exactly PBS tracks on RWAP statistics, and when/how exactly traders are penalized - I don't know if anyone outside of PBS staff know for sure.  But in my experience, it seems to work.  (Of course, your mileage may vary, but in my case a very high percentage of the books I've received have met my expectations:  my expectations being:  they meet or exceed PBS postablility rules).

So happy reading one and all! 

Date Posted: 1/2/2010 11:49 PM ET
Member Since: 11/14/2005
Posts: 6,421
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The other, an 'Elizabeth George hardcover that I am almost through two chapters of already, was packaged most imaginatively. Christmas wrap encircled by PBS wrapper. Inside the dustcover was turned inside out and extended around the whole book. Personally I think that is a good idea, but I warned the young lady that there are many CS recipients that would reject it out of hand. This one had been dealt several solid licks by the jaws of Memphis, but generous clear plastic tape on all corners saved the book from any real damage.

I'm not sure I get what the problem is with this book. it was wrapped in Christmas paper, not against the rules, the dust cover was turned inside out, and put on in a manner which could actually help prevent the corners of the book being caught by machinery, again, not against the rules.  So, I'm not sure what the many CS recipients would reject if for (whatever a CS recipient is?)?

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