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Topic: irritating pop-up ad covers acct tabs

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Subject: irritating pop-up ad covers acct tabs
Date Posted: 5/15/2014 9:54 AM ET
Member Since: 6/18/2009
Posts: 129
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Is anyone else bothered by an irritating pop-up ads that covers important tabs on the "my account" page?  I've tried everything to get rid of it (dumping my cache etc.) but after a few minutes it comes back....it always comes back.  There appears to be no way to close them. 

Any help will be appreciated.

 

Elaine

 

 

Date Posted: 5/15/2014 10:14 AM ET
Member Since: 4/28/2009
Posts: 9,723
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you shouldn't be getting pop-up ads at all here on PBS.  I'm no computer whiz, but I'm sure I've seen this complaint before in the forums.

Date Posted: 5/15/2014 10:26 AM ET
Member Since: 11/28/2010
Posts: 754
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PBS doesn't have any ads.

 It has to do with your computer.  Clean/clear your cache, and run a virus scan.

Date Posted: 5/15/2014 11:26 AM ET
Member Since: 6/18/2009
Posts: 129
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Thanks.  I've done that.  The virus scan shows nothing so I think I'll hunt for a malware program.  What drive me nuts is that the pop-ups are intermittant.  Like the noise in your car engine that doesn't do it when you take it to the mechanic. 

Glad to know it's me, not PBS.

 

Elaine

 

 

Date Posted: 5/16/2014 2:02 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Try Adaware and Malwarebytes -- they're free, often recommended by technical folks, and I've found them helpful myself.

Date Posted: 5/17/2014 12:52 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I have not yet tried Adaware, but I have used Malwarebytes with very good results and good help for removing malware.

Date Posted: 5/17/2014 1:32 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Also, try checking your browser for add-ons or extentions that get installed when you download something else. I don't think they show up as malware. I think you have to go looking for them to find them.

On Chrome they're listed in "Settings" and 'Extentions".

Date Posted: 5/17/2014 6:20 PM ET
Member Since: 5/7/2009
Posts: 793
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I wonder if you are using Mozilla Firefox.  There are many people having that problem as did I. It did seem PBS got a lot of them and at first I thought it was the site.   Appears nothing stops it as I have Stopzilla and other popup blockers that didn't touch it.  So I changed my browser to Google Chrome and no more pop up ads.

Date Posted: 5/17/2014 6:28 PM ET
Member Since: 8/25/2009
Posts: 702
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I have Firefox & don't see any popups like you are describing.

Date Posted: 5/17/2014 9:51 PM ET
Member Since: 4/25/2007
Posts: 11,539
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I also use Firefox and have never had any problems with popups on PBS at all.

I second the Malwarebytes recommendation.

Date Posted: 5/18/2014 7:24 AM ET
Member Since: 6/18/2009
Posts: 129
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Follow-up.

I had downloaded a program  and a Yahoo toolbar downloaded with it.  I got rid of the toolbar but an add-on called Like 1.3 lurked.  Took me a while to find it but once I did and removed it all the popups disappeared.  The popups were strickly for nonprofit and public service announcements.  I fully support not starting forest fires and Make-A-Wish foundation, but the drop-downs were really irritating.

 

Thanks for all the suggestions.

 

 



Last Edited on: 5/18/14 7:26 AM ET - Total times edited: 1
Date Posted: 5/18/2014 2:27 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Thanks so much for posting the solution.  Nasty stuff! 

Date Posted: 5/18/2014 2:36 PM ET
Member Since: 5/7/2009
Posts: 793
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Yes, thank you.  I did check my add-ons and I don't have Like 1.3 or any other version of it so still can't figure out my problem but I'm happy with Chrome so all is well.

Date Posted: 5/19/2014 1:33 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Thank you for the follow-up, Elaine. Your experience is a reminder to very careful when downloading new software or updates to software already installed on your system. Many software downloads and upgrades  will include unwanted toolbars or other programs by default.

Be sure not to click too quickly through install dialogs because add-ons you don't want may be check-marked by default. When downloading or upgrading any software you want, be sure to uncheck any add-ons or programs that you don't recognize in the install dialog.