The Iso 9000 Answer Book Author:Rob Kantner Designed to provide authoritative, easy-to-understand answers to over 100 of the most commonly asked questions regarding ISO 9000. Contains the most up-to-date insights and explanations of the entire ISO registration process from start to completion. Kantner covers all of the immediate facts with practical action steps and advice. Topics covered... more » include understanding the basics of ISO 9000, the quality system standards, components and the application process, ISO technical requirements and recommendations, and a thorough review of the ISO registration process.« less