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Topic: Has the issue with Tracking been solved by PBS ?

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Subject: Has the issue with Tracking been solved by PBS ?
Date Posted: 6/11/2013 3:55 AM ET
Member Since: 1/21/2007
Posts: 2,024
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Wouldn't you know it. I stopped using Tracking offered by PBS because of the hassle and inability of my local post office with scanning those provided numbers.
Guess what, I had my very first book lost in over 5 years. A brand new children's book that I had just bought, that was just released and that my son hated. I should have sold it on eBay.

Now I am out a credit and postage and then some.

Awesome.
Done with ranting. New books won't be posted on PBS again. I'd rather sell them.

Last Edited on: 6/11/13 3:55 AM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 6/11/2013 9:38 AM ET
Member Since: 12/27/2005
Posts: 4,124
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There was no problem with tracking packages sent with printable postage.

From what I read, the problem with the tracking that replaced DC has been resolved. I don't think PBS did anything other than forward along some instructions from a USPS clerk so that PBS members could use that info to train the USPS staff in other branches.

Not sure why you're asking about tracking if you're no longer going to post books that you would use tracking on?

Date Posted: 6/11/2013 10:08 AM ET
Member Since: 3/2/2010
Posts: 80
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Tracking's been working just fine for me - and I use several small -and large post offices, none of which have had an issue with my packages.  I'm sorry your book went lost, but I wouldn't be so quick to blame PBS or as past tracking issue with your book going lost.  I would, however, be more  inclined to blame the horrendous weather we've had in various parts of the country this spring.  US Mail trucks aren't immune to tornadoes, floods and bridge collapses.

Date Posted: 6/11/2013 11:25 AM ET
Member Since: 1/21/2007
Posts: 2,024
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Simple, Cathy. I would use instant credit if it would work. I did it for the last five years. My post office did not or didn't want to understand the PBS "instructions". They shouldn't have to. PBS should provide tracking that works according to USPS.
Date Posted: 6/11/2013 11:46 AM ET
Member Since: 2/4/2011
Posts: 271
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instant credit always worked. it was the quick credit that had problems. as I understood it when the post office got a new system they way they usually handled the quick credit packages no longer worked. However, there was another way to do it, but for some reason the post office employees were never taught this other way. PBS figured this new way out with the help of PBS member. So members printed this instructions out and showed the post office employees. Some were very happy about getting the instructions and some were not. So it was basically a education problem and the problem has been resolved.

Cathy A. (Cathy) - ,
Date Posted: 6/11/2013 10:01 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Ah o.k, well, the PBS system definitely works exactly the way the USPS says it should. Unfortunately, there's no guarantee that the employees at your local Post Office work exactly the way that USPS says they should.

Date Posted: 6/12/2013 1:04 AM ET
Member Since: 5/18/2007
Posts: 13,188
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That problem's been solved for a long time! And besides, the issue was just DC w/o postage, and as someone pointed out, was never a problem with instant credit (gotten by using PBS postage + DC).

You're right though- if it was a valuable, or expensive enough, book, I never would have sent it without tracking - or used PBS if I wasn't going to use tracking.

Not sure about eBay either since books go for a dime a dozen compared to the list price especially children's books.

Date Posted: 6/12/2013 1:11 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Yes, the links and credit transfers (using PBS/USPS tracking only and counter postage) are now working just fine.  If you have any issues, it will be with uneducated USPS staff not knowing how to properly scan their own barcodes into their new software.

Date Posted: 6/12/2013 5:12 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Simple, Cathy. I would use instant credit if it would work. I did it for the last five years. My post office did not or didn't want to understand the PBS "instructions". They shouldn't have to. PBS should provide tracking that works according to USPS.

The tracking does and always has worked according to USPS. Because your local post office refuses to follow proper procedure doesn't change that. The full PBS Printed postage tracking NEVER had a problem so if your local post office was messing with that then you have really uneducated people working there. It sounds like you did not use Instant Credit, but used Quick Credit because if you used Instant Credit, the post office is never a factor - you get your credit when you mark the book mailed not when you get a scan. 

Date Posted: 6/12/2013 7:59 PM ET
Member Since: 6/8/2013
Posts: 1,022
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As a newbie this thread had me a little worried but using quick credit (no postage), my account was updated within 24 hours, without speaking to anyone at the post office.

Date Posted: 6/12/2013 10:32 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Welcome to PBS Doug, awesome that your local PO is on top of the Tracking scan situation...not all employees/branches have figured it out yet.

Date Posted: 6/13/2013 12:03 AM ET
Member Since: 6/8/2013
Posts: 1,022
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Thanks for the welcome Denise. I agree that it's awesome. I was worried because I didn't even go the post office, just dropped some packages off at a UPS store. Hopefully it gets cleared up for other members soon enough.

Date Posted: 6/13/2013 7:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think DC is a waste of money. I've had 1 book go lost in 6 years.  If I had used DC on them all I would have spent over $400 just in DC fees.  I only use the printed postage on heavier books to avoid the post office and that's maybe once a month.

Really one lost book in 5 years is such a small financial loss.  I wouldn't give up on a site just over that. 

Date Posted: 6/13/2013 7:33 PM ET
Member Since: 7/19/2008
Posts: 15,398
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I love having it for multiple book orders and books over 13 oz. All of my postal employees are up to date except one clerk that I just want to bop on the head. He just will not read the directions or change his routine, unlike the clerk three feet away from him.
Subject: currently, i'm having no problems with tracking
Date Posted: 6/14/2013 10:09 PM ET
Member Since: 9/8/2012
Posts: 54
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I was having problems with tracking in Jan-March...post office seemed confused every time I would send a book.. had to go through the steps with them each time.., depending on what clerk was assisting me.  I've  since changed post office, and haven't had any problems.

 

Date Posted: 6/17/2013 7:43 PM ET
Member Since: 8/19/2007
Posts: 4,236
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It has been resolved, but for postal clerks that don't get a lot of the PBS books coming through to them, it's still a mystery.  It's very simple.  If you happen to get a clerk (who will listen to you), all they do is put in the ZIP Code, then scan the PBS DC, and it's all there on the screen for them.  Very, very easy.  Good luck. Pat

Date Posted: 6/18/2013 2:26 PM ET
Member Since: 6/8/2013
Posts: 1,022
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Yeah, I've found it's up to the employee you are dealing with. Two weeks ago I dropped off around six books at a UPS store to go regular mail, paid for postage at the store, too easy. Yesterday at the same store, mailing only one book, the clerk refused to mail it. Took it to the post off and the clerk there was very confused, couldn't tell if I had already paid postage (I hadn't and told her so) then taped a USPS tracking sticker right over my PBS dc scan sticker. HA!



Last Edited on: 6/18/13 2:27 PM ET - Total times edited: 1
Subject: tracking issue
Date Posted: 6/18/2013 6:22 PM ET
Member Since: 7/16/2006
Posts: 4
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I always use custom DC to track non-pbs returns when I have to pay the postage.  Yesterday, went to post office.  Clerk told me that I had to pay 95 cents for postage.  Told me that he could not scan package and I could not do what I wanted.  I added $.20 stamp to the postage amount he told me and I just checked and it had scanned at the post office. 

I remember I went through this years ago and I finally thought the post office understood it.  Is delivery confirmation free now, or, is it still $.18 after you pay PBS?  What do I tell the post office next time this happens.

Melissa 

Date Posted: 6/18/2013 6:46 PM ET
Member Since: 2/4/2011
Posts: 271
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Melissa

If you go to the top of the PBS page you will see A whats New link. Click on it and it has information about how to mail e-DCs