Search - List of Books by Jon Anton

Total Books: 19
Managing Web-Based Customer Experiences Self-Service Integrated with Assisted-Service
Customer Service at a Crossroads What You Do Next to Improve Performance Will Determine Your Company's Destiny
Minimizing Agent Turnover
2002 - Minimizing Agent Turnover (Paperback)
ISBN-13: 9780963046420
ISBN-10: 096304642X
Genre: Business & Money
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Customer Obsession Your Roadmap to Profitable CRM
2002 - Customer Obsession Your Roadmap to Profitable Crm (Paperback)
ISBN-13: 9780971965201
ISBN-10: 097196520X
Genre: Business & Money
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Customer Relationship Management The Bottom Line to Optimizing Your ROI
2001 - Customer Relationship Management the Bottom Line to Optimizing Your Roi [NetEffect Series] (Paperback)
ISBN-13: 9780130990693
ISBN-10: 0130990698
Genre: Business & Money
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Call Center Performance Enhancment Using Simulation and Modeling
2000 - Call Center Performance Enhancment Using Simulation and Modeling [Customer Access Management] (Paperback)
ISBN-13: 9781557531827
ISBN-10: 155753182X
Genres: Business & Money, Nonfiction, Engineering & Transportation
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Center Benchmarking
2000 - Center Benchmarking [Deciding If Good Is Enough] (Paperback)
ISBN-13: 9781557532152
ISBN-10: 155753215X
Genres: Business & Money, Reference
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Listening to the Voice of the Customer 16 steps to a successful customer satisfaction measurement
Customer Relationship Management Making Hard Decisions with Soft Numbers
Customer Response and Information Systems
Customer Response and Information Systems (Paperback)
ISBN-13: 9780963046406
ISBN-10: 0963046403
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Integrating People with Process and Technology Gaining Employee Acceptance of Technology Initiatives
Selecting a Teleservices Partner
Selecting a Teleservices Partner (Paperback)
ISBN-13: 9780963046482
ISBN-10: 0963046489
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Benchmarking at Its Best for Contact Centers
Benchmarking at Its Best for Contact Centers (Paperback)
ISBN-13: 9780971965256
ISBN-10: 0971965250
  • Currently 3.5/5 Stars.
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Customer Service and the Human Experience We the People Make the Difference
From Cost to Profit Center How Technology Enables the Difference
From Cost to Profit Center How Technology Enables the Difference [Call Center Management] (Paperback)
ISBN-13: 9780971965287
ISBN-10: 0971965285
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Enabling IVR Self-Service with Speech Recognition
Enabling IVr Self-service with Speech Recognition (Paperback)
ISBN-13: 9780971965294
ISBN-10: 0971965293
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Contact Center Management By the Numbers
Contact Center Management By the Numbers (Paperback)
ISBN-13: 9780976110903
ISBN-10: 0976110903
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Call Center Management By the Numbers
Call Center Management By the Numbers (Paperback)
ISBN-13: 9781557531124
ISBN-10: 1557531129
Genre: Business & Money
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Inbound Customer Callcenter Design Management Information Systems