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Topic: You be the judge

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Subject: You be the judge
Date Posted: 1/6/2013 5:41 PM ET
Member Since: 1/7/2010
Posts: 67
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I received this message from a member: Hi: I'm afraid that this audiobook is defective. The second disk skips and the last disk will not read. I have tried eveything that I know to do, Clean the player, clean the disk and nothing works. I would like my credits of 2 returned to me or 3 credits returned to me annd I will mail it back to you. If I mailed it to you, then I will need your full address. Sorry about this but I tried. I replied: Sally, I have had luck using my computer's CD player instead of my usual player. Would you please try it or your automobile's player. I did not have any problems with the CDs, but that does not mean you didn't. I have even cleaned a CD with toothpaste then buffed it successfully. If it still does not work for you, I let me know. I so enjoyed the story that I think it is worth having it back in my collection so will credit you to send it back to me. Just advise.

Her reply: I'm disabled and don't drive I don't want to use it on my computer as I like to listten to them in bed at night. Go ahead and return my credits, 2 credits and 3 credits to return the audio book to you. These are PBS rules

 

My actions:. I have refunded her credits and sent the extra credit so she can send it back to me.  But I would like clarification from others about PBS rules in a case like this. Thanks



Last Edited on: 1/6/13 6:13 PM ET - Total times edited: 1
Date Posted: 1/6/2013 5:54 PM ET
Member Since: 8/26/2006
Posts: 9,336
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If you would like her to mail the book back to you, the PBS rules say you should cover the postage.  Often this is done with a PBS credit, but can be anything the two of you agree on.

Date Posted: 1/6/2013 5:54 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Here they are:

 

Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books. 

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

 

You agreed to return her credits, and asked her to return the CDs, so a refund + 1 credit to compensate for postage is correct.

Date Posted: 1/6/2013 6:16 PM ET
Member Since: 1/7/2010
Posts: 67
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Next question:  members sometimes are advised to try another device if CDs don't play in one player.  Quite often it resolves the issue.  If the member refuses that request, what does one do?  Again, my issue is resolved.  I am asking because others may experience this situation and have the same question.

 

 

Date Posted: 1/6/2013 6:42 PM ET
Member Since: 12/31/2009
Posts: 3,995
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It's basically up to you, as the sender, to return the credits or not. What if she only had one working CD player? Since she mentioned that she is unable to play the CDs in the way that she wanted to (in bed), it doesn't really matter to her if her car radio plays them.

If you had believed she wasn't being truthful, or the damage was the post office's fault, or think her CD player is broken, you can choose to keep the credits. You'd have an unresolved RWAP on your account, but that's nothing to worry about in a difference-of-opinion case like this. You, as the sender, have the final say in a refund situation as long as the site's guidelines have otherwise been followed.

This sounds like a he-said-she-said situation and it could have been handled either way. Personally,in a situation like this, I would have given her the benefit of the doubt, refunded the credits, and let her keep the CDs. That's just me though and it certainly isn't the only correct response or what everybody else would have done.

 



Last Edited on: 1/6/13 6:46 PM ET - Total times edited: 1
Date Posted: 1/6/2013 6:56 PM ET
Member Since: 9/8/2009
Posts: 619
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Just a curiosity question, since I don't listen to audio books, but why would a CD play on one piece of equipment and not another?  If someone mails out audio books, it doesn't sound like they could ever be sure if it will play for someone else.

Date Posted: 1/6/2013 6:57 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Not sure of the PBS policy regarding CD's, but not all CD's play on all devices...especially the smaller portable (and older) ones.  Checked with my mom, a long-time audio book fan, and she said in her experience it's rather rare for a commercially produced CD to have issues (unless damaged) but not impossible.  This was much more common with home burned CD's using older computers and played on older devices...almost non-existent with the newer electronics.  I know we used to have issues with the kids downloading i-tunes and mixing their own music discs...wouldn't necessarily play on all the devices they might wish.

I'll admit to being just a tiny bit suspicious b/c the receiver refused to try the disk(s) on a different player.  And very quick to offer returning your CD's.  Considering the extra credit, a requester could be using PBS as a free lending library merely by saying part of a disk skips on this "one" player she prefers to use (which could be faulty).



Last Edited on: 1/6/13 6:57 PM ET - Total times edited: 1
Date Posted: 1/6/2013 7:07 PM ET
Member Since: 11/14/2010
Posts: 220
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I don't know about CD players, but DVD players can get out of alignment.  (For one of our old machines, I had found a procedure that re-aligned it, and it worked for a while, but pretty soon it had to be aligned again.)

Date Posted: 1/6/2013 7:22 PM ET
Member Since: 9/22/2010
Posts: 3,117
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why would a CD play on one piece of equipment and not another

That is one of the nice things about printed books. They work all the time, anywhere. Of course, if the person can't read...

Date Posted: 1/6/2013 8:15 PM ET
Member Since: 1/17/2009
Posts: 9,852
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Every once in a while I come across some audio books to mail out, but I don't listen to them myself, so if someone complained, I would probably refund the credits. ( I do check them over for scratches and stuff before I mail them).

However, in a case where I listened successfully to the entire book myself, no, I probably would not refund them.

Date Posted: 1/7/2013 11:43 AM ET
Member Since: 8/16/2007
Posts: 15,194
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Next question: members sometimes are advised to try another device if CDs don't play in one player. Quite often it resolves the issue. If the member refuses that request, what does one do? Again, my issue is resolved. I am asking because others may experience this situation and have the same question

Though that method can resolve the issue, it also isn't really fair IMO to require a member to listen(read) a book in a place they wouldn't normally just because that is the only place it will work. I can't imagine telling someone who doesn't spend much time in a car that they have to in order to use the book they got or have to sit at my computer to listen to a book I requested to listen to while travelling or in bed. PBS doesn't set policy for things like this, they just expect us to work together to resolve issues as fairly as possible and to treat each other as we'd like to be treated.

Date Posted: 1/7/2013 12:12 PM ET
Member Since: 4/28/2009
Posts: 9,657
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Oh, we got a bunch of CDs for Christmas and NONE of them work on 16 yo's laptop!  She thought RED by Taylor Swift was defective and I was just going to return it, but then I thought I should try it in the car and on our OLD boombox CD player--yep it worked both places so the trouble is her computer's drive.  Usually the place we have trouble with some CDs is in the car, but most CDs work there so I still don't understand why some don't.

Date Posted: 1/7/2013 2:05 PM ET
Member Since: 11/9/2009
Posts: 196
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Was it a MP3 CD?  Some players won't play them.  My car won't play any MP3 CDs.  It is not just the burned MP3s, It won't play the bought MP3s either. 

Date Posted: 1/7/2013 2:37 PM ET
Member Since: 1/7/2010
Posts: 67
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Sharon, they were not MP3 formatted CDs.  Just CDs straight from the manufacturer (I ordered it new from Amazon).  I agree with others who say I can't require someone to listen to a CD where they do not want to, but I also reaiize that sometimes, my CD player will just stop reading.  I then take the disk out, clean it then put it in a second player and it works just fine.  I then go back to the original player and it works again.  I don't understand why it happens but once it works, I am glad to enjoy my book.  Again, I did not have any problems so did not hesitate to share. 

Comments from previous postings:

Questions about PaperBackSwap - Audiobooks that skip - View Inline

659637494.jpg Patty P. (Patouie) - Santa Rosa, CA

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Date Posted: 6/13/2012 4:09 PM ET
Member Since: 8/26/2006
Posts: 7,424
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The site recommends that, before you mark an audio book received, you pop each CD into your CD player and randomly play five seconds or so from various spots on each CD.  The books should have no more than 3 minor skips The way to let the site know that a member is sending bad audiobooks is to mark them received with a problem, and that's the time to ask for your credit back.

Also, before you decide a book isn't playable, try playing it on your CD player in your car, if you have one, or on any other CD player.  Some CD players read CDs much better than others, and the ones installed in cars tend to do better at playing a CD.  I know that when a CD won't play on one of my CD players, often if I try it on another, it will work.  In that case, I figure it probably played fine for the sender, and I don't mark it received with a problem.  If it is happening frequently, it could be that your player is especially sentitive to minor scratches.

Questions about PaperBackSwap - I rec'd audio books that don't meet swappability criteria - anything I can - View Inline

547176978.jpg Elizabeth B. (Cattriona) - Prairie Vlg, KS

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Date Posted: 8/28/2010 5:45 PM ET
Member Since: 7/7/2007
Posts: 4,137
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Suzi--

You might also try cleaning the CD that won't play, either with a commercial cleaning kit or with instructions available on the web.  It won't solve the RWAP issue, obviously, but it might help salvage the disk.  We have a CD cleaner that we use, it cost less than $20, and we use it on music CDs, audio books, video games and DVDs, so it is very handy and has saved the day a number of times when we had a disk that wouldn't play.

Good luck!

Questions about PaperBackSwap - Would you give the credits back? - View Inline

843021255.jpg Mary L. (MsRight) - MA

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Date Posted: 4/4/2008 5:50 PM ET
Member Since: 8/23/2007
Posts: 24,790
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We have a Gwen Stefani CD that will only play in the car. I don't know why.  It won't play on the CD player in my daughter's room or the portable CD player-only in the car.  I haven't tried it on the computer.

I'm listening to another audio book now that will only play on my computer in the DVD drive. 

Questions about PaperBackSwap - Audio Books Gone Bad - View Inline

no_avatar.png Karen B. (bizlaw)

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Date Posted: 2/27/2008 9:04 PM ET
Member Since: 11/11/2007
Posts: 96
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Audio books are harder to determine condition, i.e. playability.

Even when I've listened to an audio book before posting it, it's a real possibility that the book won't play as well on another machine.  It's particularly bad with CDs, as I can find a CD won't play well on one CD player in my house and play just fine on another.  With tapes, my car tape player can handle some tapes that my home tape player can't play legibly. 

Like Patti, the best I can do is be very open to returning a credit if it doesn't play well for the requestor.  That hasn't happened to me yet on PBS. ***knocking on wood.*

Karen

 

Date Posted: 1/7/2013 8:58 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I don't use books on CDs but if I would think the requester would at least be willing to try to play them on her computer to see if the problem was on her end. I do understand that that's not where she wanted to listen to them but if the CDs worked for the sender, it sounds like the problem is the device the requester is using, not necessarily the CDs.

In this case I'd probably refund as well but I'm not sure that it's really fair to expect the sender to do so when the CD's apparently worked when sent.

Date Posted: 1/7/2013 10:37 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Melanie said, "...it also isn't really fair IMO to require a member to listen(read) a book in a place they wouldn't normally just because that is the only place it will work..."  and I agree, but a quick test could indicate if the problem is the player or the CDs.   In a second conversation with my mother, she indicated that during her heavy books on CD stage she wore out 3 CD players...and the first symptom was skipping.

Date Posted: 1/8/2013 9:07 PM ET
Member Since: 1/23/2010
Posts: 2,315
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I have even cleaned a CD with toothpaste 

Experts say to only use a gentle cleanser. I'm pretty sure toothpaste is inadavisable.

Date Posted: 1/8/2013 10:43 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I clean disks with glass or computer screen cleaner.  I've known people that used toothpaste to clean their jewelry, but the jeweler said it leaves an undesirable film and asked her to stop.

Date Posted: 1/8/2013 11:52 PM ET
Member Since: 1/7/2010
Posts: 67
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Nancy and Denise, polishing out scratches using toothpaste (not gel type) is a very standard trick. Google it using scratched cd and toothpaste. Cleaner works for fingerprints and dirt but does not polish out scratches. I go agree about not using toothpaste to polish jewelry.
Date Posted: 1/21/2013 3:05 PM ET
Member Since: 3/13/2006
Posts: 2,024
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Another example of a CD working in one player and not another -- My car CD player is finicky and will not play most CDs that I check out from out library, because the library puts some sort of tracking tape on them that makes them a little thicker than a normal CD.  They do fine in my other CD players.  Of course, I really want them for commuting in the car!  Ah, well....

Date Posted: 1/22/2013 4:29 PM ET
Member Since: 4/28/2009
Posts: 9,657
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DD laptop, which I often use to check PBS daily, had a problem earlier this month and wouldn't play the brand new CDs she got for Christmas.  Hubby tracked down our CD drive cleaner disc and voila!  It works again.