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Topic: Kinda a Bummer

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Subject: Kinda a Bummer
Date Posted: 10/26/2009 4:47 PM ET
Member Since: 5/13/2006
Posts: 10
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I requested a couple books almost a month ago for my daughter to use for a college research paper.  They all arrived quickly except for 1. The paper has been turned in -it's a done deal.  The 1 remaining book is set to go missing in a few days and what do I get today but a PM from the sender saying sorry, I just got the book mailed today-hope that's ok.  Well, actually no, it really isn't.  She gave me an excuse for why she was late, which may or may not be true, but I just wish she had pm'd me first and asked if we still wanted the book so that I could have said no.  I could haev saved her the postage, and me the credit for a book I don't even want now, and will probably just end up donating to a thrift store (not what you call a heavy demand book I am guessing). Stuff happens, life can get in the way, or we can simply forget-I know that.  I just think this could have been handled better. The one time I goofed and forgot to mail a book after I had clicked that I had I pm'd the person right away so they'd know what was going on-and I was like 2 days late, not a month.

Date Posted: 10/26/2009 5:28 PM ET
Member Since: 7/23/2006
Posts: 15,930
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That's too bad - but be sure to note the postmark date in the survey when you get it!

Date Posted: 10/26/2009 7:02 PM ET
Member Since: 6/22/2008
Posts: 455
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I'm sorry that happened to you. I understand life happens but the sender should have done the right thing and PM'd you if it was going to that late.

Date Posted: 10/26/2009 7:10 PM ET
Member Since: 1/30/2009
Posts: 5,696
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If it arrives after it times out you do have the option not to send her a credit.  I know it's a little late for this, but the laws of PBS pretty much dictate that the number of days it takes for a book to arrive after ordering increases according to the level of urgency with which you desire the book.  If there's a sell by date, PBS is likely not your best option.

Date Posted: 10/26/2009 7:20 PM ET
Member Since: 8/18/2005
Posts: 7,977
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She's supposed to get your permission first, before mailing it, not drop it in the mail and think she's okay because she notified you before it goes lost. If you've gotten another copy, you're not obliged to give her a credit. If nothing else, I'd PM her the rules so she knows she shouldn't ship a book without permission after the deadline.

http://www.paperbackswap.com/help/help_item.php?id=278

If you marked the book mailed but did not mail it and you want to mail it late (more than 4 days after the date you marked it as mailed),  you MUST contact the requestor using the PM button on the transaction, to be sure that the requestor still wants the book.  (If the book has already been declared "lost", the PM button is on the "lost in mail" transaction in your Transaction Archive.)

  • If she replies that she does still want it you can mail it to her.  She can mark it received and you will get credit at that time.
    • If the book has already been declared "lost" she can mark it received from her Transaction Archive and you will get credit at that time.
  • If she replies that she does NOT want it (she may have gotten a copy from someone else in the meantime), you should NOT MAIL - you should ask us to cancel the "en route" transaction and you can repost the book for someone else to request.
  • If she does not respond to your PM, you should repost the book.  It will be offered to her automatically if she still wants a copy.
  • You should not mail a "lost" book to the original requestor unless she has confirmed that she still wants it in a Personal Message.  If you mail it and she has already gotten another copy, she will NOT be obligated to mark the book received, or to return it to you.
Date Posted: 10/26/2009 8:18 PM ET
Member Since: 2/21/2009
Posts: 2,925
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What Cindy said, and though it probably won't win friends, if you really don't want/need it any longer...you can mark the unopened package "Refused - Return to Sender"  It will remain "lost" and go back to her (without you paying postage). Had she followed the rules, you wouldn't have had to anything but reply "no, thank you."

Date Posted: 10/26/2009 8:23 PM ET
Member Since: 10/22/2009
Posts: 1,891
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would have been easy to let you know, however plenty of people are not as on top of things as others. I agree this is annoying. I just mailed out my first two books today and hope not to have to deal with junk like that. 

Date Posted: 10/26/2009 9:11 PM ET
Member Since: 1/20/2009
Posts: 2,680
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If it were me, I would actually go with Jodi's suggestion, along with Cindy's idea of sending a PM with the PBS rules. That way the book goes back to them and you don't have to mark it received. Sometimes the best way for someone to learn an important lesson about following the rules is to lose out on getting their credit. Then, maybe next time they forget to mail something, they'll ask first before just dropping it in the mail a month later.

Otherwise, it gets marked received, they get their credit for a book you no longer wanted after they mailed it so late, and they may well do the same crummy thing again.

Date Posted: 10/26/2009 10:15 PM ET
Member Since: 3/27/2009
Posts: 25,000
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And I agree with Tiffany. Especially this part:

 

"Then, maybe next time they forget to mail something, they'll ask first before just dropping it in the mail a month later.

Otherwise, it gets marked received, they get their credit for a book you no longer wanted after they mailed it so late, and they may well do the same crummy thing again."

Date Posted: 10/26/2009 10:38 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yeah, if I were in your situation I would probably just write "return to sender" on the package.

Date Posted: 10/27/2009 2:28 AM ET
Member Since: 7/19/2008
Posts: 15,476
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Will they return media mail?  I thought that worked only on first class.

I'd ask for the credit back.  The policy says she has 48 hours, not over three weeks. 

Date Posted: 10/27/2009 8:36 AM ET
Member Since: 9/25/2008
Posts: 4,119
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Media Mail can be refused and returned to the sender but the original sender needs to pay the returned postage. So that will definately be a lesson learned for the late mailer. 

Rick B. (bup) - ,
Date Posted: 10/27/2009 9:20 AM ET
Member Since: 11/2/2007
Posts: 2,625
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The 1 remaining book is set to go missing in a few days and what do I get today but a PM from the sender saying sorry, I just got the book mailed today-hope that's ok


She was probably really busy - out on a book-signing tour or something.

Date Posted: 10/27/2009 10:25 AM ET
Member Since: 2/24/2009
Posts: 1,564
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I would either refuse it and have it returned to sender, or just not mark it received if it arrives after it goes lost in the system.

Date Posted: 11/2/2009 4:13 PM ET
Member Since: 5/13/2006
Posts: 10
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Thanks everyone.  I didn't know there was a rule about a pm after so much time.  I thought that was a common sense courtesy thing.

The book has offficially gone "lost" now. I assume it will be here any day now. I think what I will do is go ahead and receive it and then send a pm, nicely worded, copying the actual pbs rule so they don't do this to someone else. I will also be sure to fill out the little survey, with a note telling how all this transpired. It still kinda irks me that I am the one that has to eat the credit for a book I no longer need or want when I did nothing wrong.

All bets are off though if I get this book and it is in really  bad shape.

Date Posted: 11/2/2009 10:11 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I just want to point out that PBS frowns on refusing delivery on a book for anything other than postage due, that is the only time they say you should do that.

I would suggest sending in feedback and asking their advice on the transaction. Since the other member is clearly in the wrong, they may have some solution for you.

I would also suggest that any books in the future that must be gotten prior to the system lost date might be better gotten from another source or post in the Bazaar (if its not wishlisted) looking for someone who can mail it immediately. Even if its mailed on time it can take the full time to get to you sometimes.

Date Posted: 11/6/2009 6:32 PM ET
Member Since: 5/13/2006
Posts: 10
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Well, I got the book, marked it received, and sent what I thought was a nice enough pm, and I quoted the rule about mailing a book 25 days late or whatever it was. She answered back giving me her reason why she was late, no apology for maybe not handling it right, let alone not following the rules, but did offer me my credit back, which I declined. I meant to fill out the little survey when I marked it received and then accidently clicked it closed but I did send a note to PBS about it and they quickly got back to me and said they put it in the ir file.  If this is an idolated problem than fine, but if there is a history of it then I wanted to do my part.

Thanks again for the suggestions.