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Topic: Kindle Case refunds

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Subject: Kindle Case refunds
Date Posted: 12/22/2010 10:26 PM ET
Member Since: 4/23/2007
Posts: 9,520
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This is for the non-lighted leather case that the hooks cause shorts.

I purchased mine at Staples. I called Amazon to see about returning it, and they, without question, gave me a 60.00 credit on my Amazon account. I tried to explain that I only paid 35.00 for it and she said that this was a "goodwill" gesture while the engineers were trying to figure out what the problem was. No need to return the case.

The credit is invisible-there is no code but you do get a confirmation email. It only works on Amazon-shipped products and doesn't work on Kindle books because of the 1-click purchase thing-it only works on items added to your cart. So I got a Grateful Dead CD set and season 7 of Curb Your Enthusiasm.

Date Posted: 12/22/2010 11:27 PM ET
Member Since: 8/13/2008
Posts: 13,147
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Wow! That is awesome customer service Kathy!

Date Posted: 12/23/2010 5:58 AM ET
Member Since: 4/23/2007
Posts: 9,520
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Also, I have asked them questions via email and they respond pretty quickly. So far I'm impressed!

Date Posted: 12/23/2010 9:46 AM ET
Member Since: 4/21/2008
Posts: 664
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I emailed them Friday evening about my cover. A few hours later they called. Refunded the price I paid and threw in an extra $25! Excellent customer service.

 

Date Posted: 12/23/2010 1:34 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Damn, I'm tempted to buy a cover just to return it! ;-)

Date Posted: 12/23/2010 6:33 PM ET
Member Since: 4/23/2007
Posts: 9,520
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I already got my awesome Grateful Dead CD/DVD and my Curb DVD. Overnight shipping! Merry Christmas to me!

Date Posted: 12/25/2010 2:39 AM ET
Member Since: 10/7/2007
Posts: 7,751
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Willa I feel the same LOL