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Topic: Kindle issue

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Barb S. (okbye) - ,
Subject: Kindle issue
Date Posted: 4/7/2014 2:42 AM ET
Member Since: 3/14/2011
Posts: 5,767
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I have an old school kindle and it's well used. It's been restarting itself while I was using it lately and the other day while I was using it and it restarted itself but when it came back on the books were all gone. It's on and looks ok but when I hook it to the computer it doesn't seem to connect.The computer makes the little noise saying something has been connected but the kindle never shows the connected screen, it just shows the list of my now empty categories. Is there a reset trick or do you think the hard drive has just taken a dive? I do have 2 other newer Kindles but this one is my favorite, it has a lighted case!

Date Posted: 4/7/2014 7:36 AM ET
Member Since: 1/11/2010
Posts: 247
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Try rebooting, also try w/o case if rebooting doesn't work.

Unplug charger. Press or slide and hold the power button a full thirty seconds.  Then plug it back in and wait for it to reboot and fully recharge before using it.  The unlighted cases sometimes caused problems, so maybe your lighted case could also have an issue causing a problem.

Barb S. (okbye) - ,
Date Posted: 4/7/2014 2:03 PM ET
Member Since: 3/14/2011
Posts: 5,767
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OMG I took the case off and all the books are back. I've had it in that case forever, must have gone wonky. Thanks for the idea, I never would have thought of the case causing it. We'll see now if it restarts on me any more without the case.

Thank you!

Date Posted: 4/8/2014 9:28 AM ET
Member Since: 5/23/2008
Posts: 12,776
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The coating on the case hooks might have worn off, which would be a problem. I would say, don't use that case any more.

Date Posted: 4/8/2014 2:08 PM ET
Member Since: 10/7/2007
Posts: 7,751
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Some on in the reviews for those cases said to coat the metal with fingernail polish....

Date Posted: 4/8/2014 6:30 PM ET
Member Since: 1/11/2010
Posts: 247
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The cases which needed hooks coated were the unlighted ones.  The lighted cases need to have bare metal on the hooks in order to make electrical contact inside the kindle.  Generally it was only the unlighted ones which caused problems.

With the case laid out flat the hooks should come straight up, then make a 90 degree bend to horizontal.  If they've bent out of shape, that might contribute to them giving intermittent contact.  I've used needle nose pliers a few times to carefully  bend them back into proper position.