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Topic: Kindle keyboard wi-fi problems. Help! UPDATE - New Question

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Subject: Kindle keyboard wi-fi problems. Help! UPDATE - New Question
Date Posted: 4/22/2013 11:58 PM ET
Member Since: 3/25/2008
Posts: 2,523
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My kindle won't connect to my home wifi. I enter the network name & password & get told the password was invalid. It's the same password I use with my smartphone & know it's correct. So I contacted Amazon & got told to contact my network company to get the info needed to manually enter the network. I did so & my wifi worked well for about 2 days & now it's back to not accepting my password or letting me manually login. Amazon tells me it.'s my router that is the problem & the network provider tells me it's a problem with Amazon. I have to believe it's a problem with Amazon as my smartphone & tablet work fine with my wifi. Anyone know what's causing this problem?

UPDATE :::

After a few weeks of back & fourth with my network provider & Amazon, we finally figured out the wifi chip is no good. So my question now is, how do I go about downloading books that require wifi? I have 3g as well, but some library books & netgalley books require wifi to download. Is there another way to go about downloading those?

Thanks for any help you can offer!!



Last Edited on: 5/8/13 10:33 PM ET - Total times edited: 1
Date Posted: 4/23/2013 9:56 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Which kindle do you have? Maybe we can find something if we know the machine type.

Also, how old is it? Maybe something is wearing out inside the Kindle.

Date Posted: 4/23/2013 1:12 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Send it back to factory settings, then re-enter the information manually. 

Date Posted: 4/23/2013 1:39 PM ET
Member Since: 3/25/2008
Posts: 2,523
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Cindy, It's a kindle keyboard with 3g & wifi. I've had it for about a year and a half now. But I've really just started using it the last 6 months or so. After browsing the kindle forums it looks like it's a very common problem. However Amazon still claims it's not a problem with kindle, it's a problem with my network.
Date Posted: 4/23/2013 4:45 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I see a lot of articles for the Kindle Fire and wifi, but not the keyboard version. Sorry.

The only think I can think of is to be very careful of capital letters, and 0 and O.

And always try rebooting if you haven't. Sometimes that resets things and they just work for no apparent reason.

Date Posted: 4/23/2013 5:51 PM ET
Member Since: 1/11/2010
Posts: 247
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You may also want to try rebooting your internet router.  I don't have trouble with Kindle connection but recently I started having connection issues with  my laptops.  I have to frequently reboot the router.  I replaced the router and had the same issues, so I think either there was a software update on the laptop causing problems, or the internet provider has changed things to where it is causing connection issues.

Date Posted: 5/8/2013 10:34 PM ET
Member Since: 3/25/2008
Posts: 2,523
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Update & new question in OP...

Date Posted: 5/9/2013 6:20 AM ET
Member Since: 5/23/2008
Posts: 12,776
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You can transfer over your USB cord. Go to your manage your kindle page and select that option. This works with library books, too.