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Topic: knew it wouldn't last - Happy Ending

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Subject: knew it wouldn't last - Happy Ending
Date Posted: 2/9/2010 9:27 PM ET
Member Since: 2/26/2009
Posts: 35,606
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Well, I almost made it a year without a RWAP.  At least, I think it is a RWAP.

I received a WL book today.  I ordered the paperback version, however received the hardcover.  I never order hardcover because I have arthritis in my wrists and it is very uncomfortable for me to hold a hardcover for any length of time.  So am I correct in understanding that because the copy sent to me isn't a paperback (I checked my order and it says paperback, and I just checked the isbn and it doesn't match the paperback isbn I requested), that this is in fact a RWAP and I can request my credit back?

(I dreaded this day...)



Last Edited on: 2/11/10 12:43 PM ET - Total times edited: 1
Date Posted: 2/9/2010 9:30 PM ET
Member Since: 10/29/2005
Posts: 7,466
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yes, you can request your credit back.  If they want the book returned, it is up to you, but I think they should pay the shipping.

Date Posted: 2/9/2010 9:32 PM ET
Member Since: 2/26/2009
Posts: 35,606
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and to add insult to injury, I am no longer in line for the paperback... anything I can do about that?

Date Posted: 2/9/2010 9:34 PM ET
Member Since: 10/29/2005
Posts: 7,466
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If you mark it RWAP, I think it should put you back where you were on the list, if not i would send in feedback and ask for it.

It is almost your one year swapaversary!!    HAPPY SWAPAVERSARY!!!!!!

Date Posted: 2/9/2010 10:14 PM ET
Member Since: 1/17/2009
Posts: 9,714
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Yes, when you mark it RWAP, you go back to your spot in the Wish List.

Date Posted: 2/10/2010 11:52 AM ET
Member Since: 2/18/2009
Posts: 158
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Most people would be thrilled to receive a hardcover instead of a paperback.  It may have been an "honest" mistake.  I would PM the person before marking RWAP.

Date Posted: 2/10/2010 12:09 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Most people would be thrilled to receive a hardcover instead of a paperback.  It may have been an "honest" mistake.  I would PM the person before marking RWAP.

It's not an "honest mistake" if the ISBN is different, as the OP said in her post. 

Date Posted: 2/10/2010 12:19 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Even if it is an honest mistake (could be poster just posted a book she'd received here and didn't double check the ISBN)...you need to mark it RWAP to be put back at your place in line. 

If it is an honest mistake, I'm sure the sender will be very gracious about working everything out--and one RWAP isn't going to have any real effect on their PBS record (especially if it ends up being marked "resolved").

Date Posted: 2/10/2010 12:48 PM ET
Member Since: 8/9/2007
Posts: 4,058
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This actually could be an honest mistake if alternate versions showed up when the sender added this book to their shelf, and they accidentally selected the wrong one.  It happens frequently.

Date Posted: 2/10/2010 1:31 PM ET
Member Since: 1/17/2009
Posts: 9,714
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When this happens to me, I only RWAP if I need to go back onto a Wish List line. Otherwise, I do PM and let the person know about their mistake, and the consequences it might have if they do it again, but if I am personally OK with the alternate ISBN, then I let it go at that.

Date Posted: 2/10/2010 1:32 PM ET
Member Since: 2/26/2009
Posts: 35,606
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Think I will have to RWAP as I know I won't read the book as a hardcover, too uncomfortable for me to hold the book, now I just have to get my courage up.

Date Posted: 2/10/2010 1:49 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Just say something to the effect that it looks like they mistakenly posted their book under the wrong ISBN#, and you ordered a paperback but got a HC edition, which you can't hold to read for any length of time, due to your arthritis.  Tell them you'd like your credit refunded so that you can reorder a paperback edition.  If that doesn't make them realize that a credit refund is the right thing to do, it's likely that nothing else will.  I never offer to send back the book for an additional credit in the first PM, because I don't like throw too much at them at once.  Plus, in this case they're out a postable book, as opposed to an unpostable one, so I don't like to mention any additional credits unless they specifically say they want the book back.  If they do say that, I think it's best to quote the help docs when you tell them they need to cover the postage cost with an additional credit.

Oh... and if they say that's how it went onto their shelf when they entered the ISBN# (which people do say sometimes), give them the ISBN# from their book, and tell them that when you search it here, it comes up as HC, not paperback - the edition you ordered.  Tell them they can double check this in their transaction archive as well, and it's likely they made the mistake by selecting the wrong edition from the "alternate ISBN" list when they were looking at the listing preview.



Last Edited on: 2/10/10 1:59 PM ET - Total times edited: 1
Date Posted: 2/10/2010 2:59 PM ET
Member Since: 2/26/2009
Posts: 35,606
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Last Edited on: 2/10/10 3:01 PM ET - Total times edited: 1
Date Posted: 2/10/2010 3:00 PM ET
Member Since: 2/26/2009
Posts: 35,606
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How does this sound-

Hello -----;
Thank you for sending ---------------------------------------.  I am so sorry to have to mark it RWAP (Received With A Problem), but the book you sent is a hardcover and the book I requested was a paperback.  Unfortunately, I suffer from arthritis in my wrists and it is difficult for me to hold a hardcover for any length of time, so I am asking for my credit to be returned so that I can re-request the book in paperback form.  This  can be accomplished by clicking Give Refund in your transaction archive on the Request Details page for this swap.

oh,  and do I post that in the box when I mark rwap and send a pm also?



Last Edited on: 2/10/10 3:02 PM ET - Total times edited: 2
Date Posted: 2/10/2010 3:01 PM ET
Member Since: 7/30/2005
Posts: 583
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This actually could be an honest mistake if alternate versions showed up when the sender added this book to their shelf, and they accidentally selected the wrong one.  It happens frequently.

I always wonder why the system offers alternative versions when we're posting the books to our shelf.  We've typed in the ISBN number from the back of the book, it pops up for us to double-check the binding, etc.  Then it asks us if it could be one of these versions and gives us a list of books and ISBN numbers.  If I've typed in the ISBN number from the book, why does it ask if it could be another number?  I think it causes a lot of confusion and many newbies may be picking out a book from the list that matches the cover, and not watching the ISBN and binding.

Date Posted: 2/10/2010 3:09 PM ET
Member Since: 6/15/2006
Posts: 5,751
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Some publishers will issue different versions, a hardcover AND a paperback, of a book under the same ISBN number. That is why we are supposed to check that not only does the ISBN number, Title and Autor match but that the BOOK TYPE matches.

Date Posted: 2/10/2010 3:17 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:06 PM ET - Total times edited: 1
Date Posted: 2/10/2010 4:27 PM ET
Member Since: 8/9/2007
Posts: 4,058
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How does this sound-

Hello -----;
Thank you for sending ---------------------------------------.  I am so sorry to have to mark it RWAP (Received With A Problem), but the book you sent is a hardcover and the book I requested was a paperback.  Unfortunately, I suffer from arthritis in my wrists and it is difficult for me to hold a hardcover for any length of time, so I am asking for my credit to be returned so that I can re-request the book in paperback form.  This  can be accomplished by clicking Give Refund in your transaction archive on the Request Details page for this swap.

oh,  and do I post that in the box when I mark rwap and send a pm also?

It sounds fine to me, and yes, that's exactly what you do.  When you mark it RWAP, the transaction dialogue box is going to pop up - that basically just starts a PM correspondence that is attached to this transaction in your transaction archive.  You can just copy & paste what you posted above.  They also get a link to the relevant help docs information, telling them what they should do to resolve the RWAP, and it will basically give them all of the information I posted above, the question usually being whether they read it or not.  Then you get to wait for their response.  Cross your fingers & hope it's positive:P  Sometimes people will be reluctant to refund a credit in wrong book transactions because even though they made a mistake, they most often have sent a postable book to you, it was just the wrong edition.  If they refuse to do it, you can certainly mark it unresolved, which will go on their record, and at least you'll have a book you can post.  You'll still be out postage in order to get your credit back on it though.

Date Posted: 2/11/2010 12:43 PM ET
Member Since: 2/26/2009
Posts: 35,606
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Sender returned credit with apology.  Happy Ending!!