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Topic: LOST books

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Subject: LOST books
Date Posted: 1/4/2011 9:28 PM ET
Member Since: 7/30/2005
Posts: 583
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I'm wondering if anyone else is having their books suddenly go lost.  I've been a member since 2005 and do a lot of trading.  I've really only had two books that were sent to me go lost in over three years.  I had another two books that the senders admitted were never sent.  I've probably had 5 books that I mailed go lost, but I've mailed over 1,100 books and figure that isn't a bad average.

But in the last month I've had two wishlist books that were sent to me go lost....I've had two DVDs sent to me go lost (total of 12 discs)....and I've had another wishlist book delivered to me that evidently got caught in the post office's machinery and was actually bent in half.  (It was still in it's wrapper and wrapped perfectly.)    I had to mark it  "received with a problem--Post Office".  Now I'm getting another email from PBS asking if another book has arrived.  It's been 3 almost weeks for it.  I'm getting nervous that PBS is going to start wondering what's going on with my account. 

I don't think my mailman or my neighbors have suddenly taken an interest in the books I read, so I can't blame them.  I'm just wondering if anyone else is having this problem. 

 



Last Edited on: 1/4/11 9:29 PM ET - Total times edited: 1
Date Posted: 1/4/2011 10:03 PM ET
Member Since: 1/17/2009
Posts: 9,722
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This December I have noticed that the mail seems to be taking a lot longer than usual. My books, both outgoing and incoming, are taking longer than normal to arrive.

Last December it seemed to me that it was much faster than usual.

So, I don't know why this year is different than last year, but I have noticed that it is different ..... Since I send out about 20 books a month and receive roughly the same number, I think I have a pretty good basis for comparison .... the slowness seems to be all books, not just one or two.

I have not had any more actually go lost, though. Just slower.

Date Posted: 1/4/2011 10:07 PM ET
Member Since: 12/28/2006
Posts: 14,171
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These things seem to run in waves Robin.  Sometimes influenced by time of year or quality of regional services, but not always something that noticable.  Yes, there have been comments posted regarding a number of books gone lost in December...one wonders if they will show up now the big mailing season is over. 

OTOH, what's your regional Media Mail sorting center?  I'm thinking it's one of the infamous ones (almost ate one of my packages).  Not all sorting centers are created equal  indecision  and some have a high number of employees related to the Sampsonite Gorilla.

ETA - Sara, didn't we hear USPS restructured some of their sorting centers this year?  Maybe that accounts for some of the differences we are noticing?  IMO we are also seeing fewer enroute scans.



Last Edited on: 1/4/11 10:09 PM ET - Total times edited: 2
Date Posted: 1/4/2011 10:12 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Warrendale - - is that your MM sorting center?  People complain about Bell, but I've only noticed they are a bit slow.  But Warrendale is the only location that's really tried to loose my books.  They do not have a great reputation.

Date Posted: 1/4/2011 10:45 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Mine is Bell. I have not noticed particular delays with Bell, although all my books do seem to come to/from Bell, with very few exceptions. But who knows, since I get everything from Bell, maybe all my books take longer than the average, and I just don't know it! smiley

I have noticed that if a book coming to me is scanned in Bell, though, I almost always have it delivered to my house the very next day. (Sometimes the same day, if it is a very early morning scan).

It seems to take about 3 or 4 days for outgoing books (which I always physically take to the PO) to actually get to Bell for that first scan, though.

So, I guess that is kind of weird.

I don't know about the reorgs. I've heard people saying that too, but I haven't really noticed any permanent differences in delivery yet, just slower or faster according to season. (I don't know if what I think I am seeing in Dec will last into the new year yet).

Last year, although I thought mail delivery was faster than normal in December, book orders themselves were slower than normal, and then in Jan/Feb. book orders picked up, but mailing times went back to normal. So, I figured that was all seasonal ... this holiday season  is acting differently so far but who knows?

Date Posted: 1/5/2011 10:11 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Robin - Don't worry. If you have been a faithful PBS member for 5 years and have had few problems, I doubt that the Team would think that you've gone nuts of all of a sudden and stopped marking books received. :)

All those PBS emails that you received are set up automatically depending on certain conditions so it's not as if an actual person is reviewing your account, wondering why you haven't marked books received and sending you the email. We conscientious members never think that there are people that actually forget to mark the books received when they get them and need the email reminders.

I can tell you that recently a book I requested was lost in the mail (and I have the impression it was never mailed) and I got all the reminders like everybody else.

Date Posted: 1/5/2011 11:02 AM ET
Member Since: 7/30/2005
Posts: 583
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OTOH, what's your regional Media Mail sorting center?  I'm thinking it's one of the infamous ones (almost ate one of my packages).

Yes, It's Warrendale....the black hole of sorting centers.   They seemed to have gotten better in early 2010.  I hadn't had any books that I mailed that sat in their facility for 10 days like I had previously.   Now I'm picturing packages stacked to the roof.

 

 

 

Date Posted: 1/5/2011 2:47 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Yes, It's Warrendale....the black hole of sorting centers.  No wonder your outgoing lost books seemed high *hugs*   Although I haven't heard any recent complaints about Warrendale, so maybe they've been working on improving.

Sara, my memory is kinda sketch, but didn't some of the members from down south post that some of their sorting centers were closed & consolodated?  IIRC about mid year there as some shake-up at USPS?

Date Posted: 1/5/2011 3:56 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I've been a member here for a little over a year.  I had a couple of books go lost last year about this time and then just recently have had two books go lost.  So, my theory is it has something to do with shipments around the holidays.

This year, for one of the books that went lost, I actually got an empty wrapper with a message from the USPS stating that the wrapper arrived without contents...

The other had PBS-DC, so I was able to track it from when it left New York (12/5/2010) until it arrived at the sorting center in Richmond, CA (12/22/2010)...no activity since then--I live about 70 miles or so from where the book was last seen.  Kind of disappointing to know that it almost made it here!  When the system declared the book lost, it automatically went onto my wishlist again.  I put it on hold, and still have it on hold--hoping that it'll eventually show up.  I think I'll give it one more week before giving up and requesting it again.