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Topic: Late Mailing Question

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Subject: Late Mailing Question
Date Posted: 12/17/2009 10:15 PM ET
Member Since: 10/30/2009
Posts: 426
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Hi guys,

Question:  I ordered a book last month that never made it to me.  Today I noticed I had an extra credit.  I looked in the transaction archive and it said that it had been lost in the mail.  The sender used the DC.  So I pm'd the sender and asked her if she had mailed it.  She said that she mailed it really late on accident and that I should be getting it soon.  My question is:  Once I receive the book, do I still mark it as received?  And will I lose the credit that was refunded to me?  I want to make sure I save a credit for a WL book that I am next in line for.  

 

Thanks!

Date Posted: 12/17/2009 10:19 PM ET
Member Since: 8/16/2007
Posts: 15,201
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If you have not received another copy of the book, you are required to mark her book received and yes, it will give her the credit that was returned to you.

The only time you are not required to mark a late mailed book as received is if it was mailed at least 3 more than 2 weeks late AND they didn't tell you before they did it AND it went lost in the system AND you received 2 copies because of their failure to mark it received.

edit to correct the time frame.



Last Edited on: 12/17/09 10:21 PM ET - Total times edited: 1
Date Posted: 12/18/2009 2:42 PM ET
Member Since: 6/20/2007
Posts: 4,979
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So long as you have not ordered another copy of the book, you should go to your Transaction Archive and mark this book received if/when you do indeed actually receive it.

I want to make sure I save a credit for a WL book that I am next in line for.

Please, this is no excuse and not a reason to withhold a credit from the sender.

ETA: You should mark it received from your transaction archive regardless of whether you need the credit for a WL book or not.  Your place in the WL line should not decide whether or not to mark this book received. They are 2 separate and completely different issues.  To deny the sender credit, against PBS rules, is stealing.



Last Edited on: 12/18/09 2:48 PM ET - Total times edited: 2
Date Posted: 12/18/2009 2:59 PM ET
Member Since: 10/13/2007
Posts: 36,445
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"""And will I lose the credit that was refunded to me? """ You are not loosing a credit, since you already agreed  you wanted this book and paid a credit it for it. You are returning the credit to the sender for the book she sent you. So you aren't loosing anything at all.

Date Posted: 12/18/2009 3:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
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actually if she used PBS DC then the credit goes to PBS. They are the ones who refunded the credit. 

Date Posted: 12/18/2009 4:00 PM ET
Member Since: 6/20/2007
Posts: 4,979
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actually if she used PBS DC then the credit goes to PBS. They are the ones who refunded the credit. 

Either way, it's still stealing to keep a credit for a book received when the rules clearly state that the book needs to be marked received from the transaction archive. Stealing from PBS is no better than stealing from the sender.

Date Posted: 12/18/2009 6:28 PM ET
Member Since: 10/30/2009
Posts: 426
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Thanks for the help everyone!

Just to clarify, I meant that I wanted to budget what remaining credits I had left in order to have a credit left for the wish list book, and if that credit was going to be returned, then I needed to budget appropriately.  Make sense?  I wasn't sure if she would get her credit back when marking it received or if it would stay with me since PBS had already refunded it and it's taken so long.  That's all.  :)  I never intended to keep a credit from someone who deserves it.  

Thanks. 

Date Posted: 12/19/2009 12:07 AM ET
Member Since: 8/9/2007
Posts: 4,058
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I want to make sure I save a credit for a WL book that I am next in line for.

Lol - well, I understood what you meant & didn't think you were looking for an angle to steal a credit:P  But yeah, basically a combo of what Melanie & Mary said.  She used DC so she gets her credit regardless from PBS - "credit assurance" (insurance) is part of what you buy with the DC.  And if it does arrive after the system marks it lost & it is postmarked over two weeks past the mailing date, since she didn't PM and let you know in advance, and if you have already ordered another copy of the book, you don't have to mark it received.  I usually will if it's a good postable copy & isn't the 400th copy in the system (you can put it on RL & see how many copies there are), and it will move in the forseeable future.  But I honestly don't think I'd do that for someone who bought DC and got their credit anyway.

Date Posted: 12/19/2009 1:14 AM ET
Member Since: 10/30/2009
Posts: 426
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She used DC so she gets her credit regardless from PBS - "credit assurance" (insurance) is part of what you buy with the DC.

Question:  I'm still a little new to this site.  If she used DC, she gets a credit regardless?  Even if she never sends the book?  That seems a little crazy to me.  

Date Posted: 12/19/2009 2:22 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, you have to mark it mailed, of course, but with DC, you get the credit when USPS transmits the 1st scan, & with PBS postage, when you mark it mailed.

Date Posted: 12/19/2009 8:02 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Don't forget that if the first book was mailed AFTER it was declared lost by PBS and the sender did not PM to make sure the requestor had not already ordered a 2nd copy, the requestor "per PBS IS NOT REQUIRED", to give the credit for the first sender's copy if she did not tell them to send it

The OP didn't say whether she has ordered a second copy that I saw, nor that it had been declared lost yet or not, but if the book is declared lost, and the sender does not ask to be sure the book is still wanted, that sender does not get their credit. Just a FYI, in case her situation fits the bills.