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Topic: Late Mailing - what do you do?

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Subject: Late Mailing - what do you do?
Date Posted: 3/14/2011 5:21 PM ET
Member Since: 10/1/2008
Posts: 837
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If you have a sender that contacts you to let you know that they are mailing the book after the date they said they were going to, and you come to an agreement on that, do you then still mark the date the book was actually mailed in the survey when you receive it? 

I am just wondering how people normally handle this because I see a lot of conversation about books being mailed late, and people being informed, but I never really knew how it was handled after the book was received.

Date Posted: 3/14/2011 5:41 PM ET
Member Since: 8/18/2005
Posts: 7,977
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If the sender contacts me and I tell them that the alternate mailing date is fine, then I wouldn't fill in the date information when the book arrived as long as it was on or before the new date.

There's no reason for them to get a warning email when they went to the trouble to work it out with me ahead of time, and I agreed to it.

Date Posted: 3/14/2011 5:43 PM ET
Member Since: 8/10/2005
Posts: 4,601
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The survey isn't mandatory, so you wouldn't even need to fill that out if you don't want to...or you can note it but state in the comment that sender had contacted you to send book late and you were okay with the alternative arrangement that was made. I almost never fill those out.

Cheryl

Date Posted: 3/14/2011 5:49 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I would fill in the survey providing the system with the requested data. If the Team looked at the account, they'd seem the member talked with you prior to sending it late and everything was worked out. That information isn't just for late mailing notices, I believe it is also used for estimated travel times and such. I am a numbers gal, data in - data out.

Date Posted: 3/14/2011 6:04 PM ET
Member Since: 7/19/2008
Posts: 15,472
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I fill the date in and note that the late mailing had been agreed to in the comment space.  What can I say?  My Dad is an actuary.  Data is good.

Date Posted: 3/14/2011 9:33 PM ET
Member Since: 10/1/2008
Posts: 837
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I just always wondered how that worked - thanks for everyone who has left their input!

Date Posted: 3/14/2011 9:35 PM ET
Member Since: 7/19/2008
Posts: 15,472
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Entering the date will trigger an email if the date is late enough.

Date Posted: 3/15/2011 1:37 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Like others have suggested, I would probably use the comment box and note the agreed upon date and whether or not the sender made that date.  Maybe offer kuddos if they mailed early.

Date Posted: 3/15/2011 8:56 AM ET
Member Since: 5/15/2008
Posts: 193
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I would still fill in all the info into the survey.  If this is a one time thing for the sender, it won't be an issue.  But this sender might be a frequent abuser, you have no way of knowing, and a stockpile of these warnings will help PBS weed out those undesirables.

And shame on someone for marking a book mailed, and then not mailing it!  Before you leave the house to go to work or the PO is okay, but two days before is kinda deceptive.