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Topic: Too late to mark RWAP?

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Subject: Too late to mark RWAP?
Date Posted: 7/17/2008 5:51 PM ET
Member Since: 7/24/2005
Posts: 356
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I received an audio book, unabridged, which was supposed to be on 11 audio cassette tapes.  Well, I just looked at each tape to make sure it seemed okay, but, unfortunately, did not COUNT the number of cassette tapes in the box.  So today, I'm listening to tape number 10 and shocked to hear at the end of the tape that the program is continued on tape number eleven!!  I then read the side of the box and saw it should have contained 11 tapes.  I do remember that it seemed to have a lot of loose, unused area in the box when I opened it, and the sender had inserted a small wad of paper to keep the tapes from moving around freely inside the box. 

Audio books cost TWO credits.  And now I'll have to order the book to learn how the story ends!

I did pm the sender, asking if she would check to see if she might have inadvertently kept the 11th tape.

If, however, she says she sent all the tapes, is it too late for me to classify it as Received With a Problem?  I am positive that I have ALL of the tapes that she sent and that the eleventh tape was not in the box. 

Thanks for your input.

Jan

 

 

 

Date Posted: 7/17/2008 5:58 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Well, you can't change it to RWAP. Did you request the credits back and she said no? Obviously, she didn't send all the tapes, but I'm guessing she didn't listen to it (got it someplace else).

Ask for your credits back (politely, of course!) and give her a week to respond. If the response is unsatisfactory, you could inform TPTB using the "Contact Us". They won't get the credits back for you, but I'm sure they'd add a note to the account in question for future reference.

Date Posted: 7/17/2008 6:01 PM ET
Member Since: 7/24/2005
Posts: 356
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She hasn't yet responded to my pm  where I nicely asked her to check and see if she might still have the 11th cassette in her possession.  So I will wait to hear from her.

Date Posted: 7/17/2008 9:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think there's much you can do at this point since you marked it received w/o a problem and didn't count the cassettes.  Whenever I order audio books, I make sure they're all in there and that the CDS aren't badly scratched.  I want to point out though that the box isn't always right.  I had an audio book once that said it should have 11 cassettes.  It only had 9. I listened to the whole thing and it was the whole story.  #9 contained the ending.  They fit perfectly in the box. But the box said contains 11 cassettes.  I ended up taking it to Half-price books because I didn't want to deal with the issue on PBS.  Obviously this isn't the case with this one.  Hopefully she'll be nice and offer you your credit back.  I always check to make sure that the box has all it's cassettes or CDS before I post them.  Try your local library.  They might have a copy in audio or print and you can just pick up where you left off.  My local library has a website where you can download some audio books to your computer.  You could see if they offer that as well. 

Date Posted: 7/18/2008 8:37 AM ET
Member Since: 7/24/2005
Posts: 356
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Happy ending!!  The sender still has the 11th tape.  She had left it in her tape player, and she's going to mail it to me. 

Yes, it taught me a lesson about counting the number of cassettes in the box.  For unabridged versions, which I prefer, there can be sometimes 10 to 15 cassettes or as many as 10 CD's.  I have focused so much on ascertaining that each cassette tape was not obviously damaged that, in this case,  I failed to count the NUMBER of tapes in the box.   I'm fortunate that this dilemma was resolved favorably.

Thanks so much for the help and suggestions.

Jan