"Lifescripts tells you exactly how to do it and what to say. Each of the 101 dialogs provides you with an ice-breaker opener and a flow-chart of rejoinders to give to any potential response, positive or negative. Pointers on proper attitude, timing, preparation, and more are included." amazon
This is a handy book to have around when you need to figure out what to say in tough situations like when you have to fire someone, or ask for a raise, or other such unpleasant situations. Actual suggested dialogues and anticipated responses included for each situation.
Julie E. reviewed Lifescripts: What to Say to Get What You Want in 101 of Life's Toughest Situations (Lifescripts) on + 11 more book reviews
whether you are asking for a raise, confronting a backstabber, dealing with sexual harassment, firing a employee, renegotiating a loan, discussing elder care with siblings or asking your spouse to lose weight, lifescripts gives you the most effective approach and the actual
words to use.