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Topic: Listed as a hardcover when it's not

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Subject: Listed as a hardcover when it's not
Date Posted: 10/17/2009 10:55 AM ET
Member Since: 11/30/2007
Posts: 4,960
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I have a book on my wishlist that is due out in February. On its description page on PBS it is listed as a hardcover. On amazon.com and barnesandnoble.com it is listed as a paperback. They all have the same ISBN number. I am wondering how I'm going to get this book when it is listed as a hardcover when in actuality it is a paperback.  I am #3 on the wishlist and don't want to lose my place. I just ordered the 2nd book in the series and it came up as a paperback as it should.

Subject: .
Date Posted: 10/17/2009 12:05 PM ET
Member Since: 6/21/2007
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Last Edited on: 2/3/15 7:02 PM ET - Total times edited: 1
Date Posted: 10/17/2009 12:13 PM ET
Member Since: 11/30/2007
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Thanks Jeri. I did this once before and their answer was that this is how the book's info came up on their database and they can't change it. They didn't really answer my question or to how am I going to get this book and not lose my position on the wishlist. It has such great reviews.

Date Posted: 10/17/2009 2:17 PM ET
Member Since: 7/19/2008
Posts: 15,398
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Some books have only one number for both versions.  Those they do not change.  In that case the paperback usually ends up with a short number made up by PBS.  (As the HB gets released first, so entered first.)  You need to show that there are different numbers for PB and HB.

ETA    To look for the short numbers, go to the search and enter the title and author with all books.  All versions entered should show up that way.  Just the main entry will show up under the author's page.



Last Edited on: 10/17/09 2:24 PM ET - Total times edited: 1
Date Posted: 10/17/2009 3:00 PM ET
Member Since: 3/13/2007
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yeah that happened to me too once. they told me to list the book without an ISBN and that there was no way they could change it in their database. however i've since looked and the book has now been changed to a PB so i'm not sure what's going on back there.

Date Posted: 10/17/2009 3:16 PM ET
Member Since: 11/30/2007
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At the moment there is only one version of this book anywhere and that is the paperback version. The only place it shows up as a hardcover is on here.

Date Posted: 10/17/2009 3:32 PM ET
Member Since: 8/26/2006
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We data approvers can't change the binding through the editing process, but the PBS Team is able to change it.


In my experience on the editing team, 90% of the time that we get a binding question, I'll research it and discover that our listing has to stay as is.  Usually this is because a publisher (to save money?) has reused an ISBN for more than one binding.  In a case like that, the first binding posted here becomes the official PBS binding.  The other binding has to be posted without using the ISBN.  (You scroll down on the Post Books page for that.)

 

If, say, the listing here is for a hardcover, and you have a paperback, changing the listing would mess things up for the people who have posted their hardcover to that ISBN.  So the Admin team won't do it.

 

If I get a question saying our listing is for a hardcover and should be a paperback, I'll start my research by googling the ISBN with the word "hardcover".  Often on sites like Alibris, I'll find both hardcovers and paperbacks listed with the same ISBN.  That means our listing is okay, and that any paperbacks that have the same ISBN have to be posted without an ISBN.

 

Another possibility is that the paperback is an Advanced  Reader Copy, or ARC, which shouldn't be posted.  These often carry the same ISBN as the hardcover.

 

And sometimes our listing is actually wrong.  Our listing could be for a hardcover, but no hardcover was ever published with that ISBN.  In a case like that, I check first to see if people have posted or wishlisted the book, and I submit lots of research to the PBS Team, and they'll look into it all, and if they're convinced, they'll change it.  Submitting a request without  research may get you a cut-and-paste response, I don't know.  Finding your version of the book somewhere else isn't helpful -- what you're looking for is proof that the other binding for this ISBN doesn't exist.  So using my above google search for the ISBN and the word "hardcover", I'd check every site that came up on at least the first 2 pages.  If none lists a true hardcover, then that's pretty good evidence.  You can also check the publisher's website, particularly with a new release like that.  See if they have a list of ISBNs and bindings.  Some publishers are known for cutting corners and reusing ISBNs.

Solutions to common Book Posting Problems
then click on "Solutions to common Book Posting Problems"

 

all the edits were me trying to get the link to work.



Last Edited on: 10/17/09 3:41 PM ET - Total times edited: 3
Date Posted: 10/17/2009 3:59 PM ET
Member Since: 11/30/2007
Posts: 4,960
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Thanks Patty for your detailed information. I really appreciate your help. I googled the book like you said. It did come up with the same ISBN for both the hardcover and paperback bindings. Then I looked up the publishing company and they gave an entirely different ISBN for the paperback which isn't on PBS. Plus the publishing date was 2009, not in February, 2010 as stated on here, Amazon, and B&N (both companies state them as paperbacks). I am totally confused. Plus, it sounds like from what you said that if a person posts this book it will be the hardcover version from 2008 and not the version from 2010 like I am on the wishlist for as stated on PBS. The only hardcover anywhere on the internet is from 2008. Back to the problem of still not being the correct book that I'm on the wishlist for.

Sounds like I will be purchasing the correct book from Amazon or B&N because I won't be getting the correct book on here. Darn...

Date Posted: 10/18/2009 2:18 AM ET
Member Since: 6/21/2007
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Last Edited on: 2/3/15 7:02 PM ET - Total times edited: 2
Date Posted: 10/18/2009 2:54 AM ET
Member Since: 7/19/2008
Posts: 15,398
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It is very hard to get the binding changed.  Now we know why.  Pretty easy to update the title and author. 

To confuse the issue even more, some of the book clubs use the same numbers for different styles of bindings.  Then there are the promotional versions, often given out at book conventions.