Skip to main content
PBS logo
 
 

Search - Listening to the Voice of the Customer: 16 steps to a successful customer satisfaction measurement

Listening to the Voice of the Customer: 16 steps to a successful customer satisfaction measurement
Listening to the Voice of the Customer 16 steps to a successful customer satisfaction measurement
Author: Jon Anton, Debra Sue Perkins
Listening to the Voice of the Customer is the only how-to manual that takes you step-by-step through the design, implementation and analysis of a customer satisfaction measurement program. In it you’ll learn: How to develop a customer satisfaction measurement program that provides the information you need to increase customer retent...  more »
ISBN-13: 9780915910434
ISBN-10: 0915910438
Publication Date: 5/1/1997
Pages: 152
Rating:
  ?
0 stars, based on 0 rating
Publisher: The Customer Service Group
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.