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Topic: Live Help ???

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Subject: Live Help ???
Date Posted: 3/30/2008 11:22 PM ET
Member Since: 2/17/2006
Posts: 2,529
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I just got a Live Help ? and I've never run into this before.  I'm hoping someone here can help!  Here's the PM:

Hello - I marked a book sent because I printed the label but when I went to mail the book I couldn't find it. What do I need to do? I already contacted the requestor to let them know, but do I need to refund them a credit? How do I do that? Thank you.

 

Does anyone know what she should do in this situation?  Please send me a PM with the answer if you'd rather!  Thanks!

Date Posted: 3/30/2008 11:26 PM ET
Member Since: 8/30/2005
Posts: 827
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Help Center:

Date Posted: 3/30/2008 11:32 PM ET
Member Since: 4/25/2007
Posts: 11,555
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Looks like they need to use the Contact Us and send a message with the particulars of the transaction so it can be cancelled by R&R.

Date Posted: 3/30/2008 11:51 PM ET
Member Since: 2/17/2006
Posts: 2,529
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Liese and Sarah, thank you so much!  I searched all over the Help Center and couldn't seem to find anything.  I wasn't putting the correct words in to find the info I needed.  I'm operating on 4 hours of sleep out of the last 2 days, so I think I really need my batteries recharged, lolol!!

Date Posted: 3/30/2008 11:51 PM ET
Member Since: 8/16/2007
Posts: 15,201
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... I marked a book sent because I printed the label ... 

<sigh>