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Topic: Logins

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Subject: Logins
Date Posted: 5/21/2014 10:30 PM ET
Member Since: 9/14/2006
Posts: 4
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What is up with suddenly having to re-log in every half hour?  Does PBS really think someone is going to hack into our wish lists?!  I used to stay logged in all day and check the posted books on a regular basis.  Now I only log in if I receive an email.  Talk about working hard to make a site less user friendly.

Scott (scalta) - ,
Date Posted: 5/21/2014 11:01 PM ET
Member Since: 2/20/2010
Posts: 723
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I very rarely have to enter my login information.

Have you made any changes or upgrades to your virus/malware/security programs recently?

Date Posted: 5/21/2014 11:24 PM ET
Member Since: 1/30/2009
Posts: 5,696
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It also sounds like it might be a browser/cookie issue.

Date Posted: 5/22/2014 12:13 AM ET
Member Since: 8/26/2006
Posts: 9,333
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Hmmm, I don't know.  If you have your browser set to clear cookies periodically, then you'd have to log in each time afterwards, I think.  There hasn't been any change for me, either.  Hopefully someone will have a definitive explanation for you, though.  You could try it with a different browser, and that might narrow down the issue.

Date Posted: 5/22/2014 1:41 AM ET
Member Since: 10/13/2010
Posts: 4,315
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I'm not having to re-login all the time either. 

Date Posted: 5/22/2014 2:03 AM ET
Member Since: 1/30/2010
Posts: 8,383
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I'm not having that issue either.  I can't imagine what would cause it.

Date Posted: 5/22/2014 8:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It rarely asks me to log in so there's something going on with your computer.  Cookies or something.

Date Posted: 5/22/2014 12:41 PM ET
Member Since: 2/9/2011
Posts: 126
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It has always been the case for me that if I am inactive on the site for a short time, it always asks me to log in again. I have never timed how long I have to be inactive before it asks me to log in - it could be half an hour. I didn't know that wasn't the way it worked for everybody. For me, this has been happening for as long as I have been a member - 3 years - and across several different computers. Although I have always used Firefox. It could be caused by how I have Firefox set up to use cookies, I suppose.

Date Posted: 5/22/2014 3:13 PM ET
Member Since: 1/17/2009
Posts: 9,778
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Login information is saved in cookies.

Date Posted: 5/22/2014 3:15 PM ET
Member Since: 4/2/2007
Posts: 5,649
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Mine has always timed-out within 20-30 minutes. I consider that a good thing.



Last Edited on: 5/22/14 3:15 PM ET - Total times edited: 1
Date Posted: 5/22/2014 3:49 PM ET
Member Since: 10/13/2010
Posts: 4,315
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Mine rarely times out like that.  I am on here a lot, but even if I haven't been on in a few hours, I'm still not logged out.

I would think it has something to do with cookies.

Date Posted: 5/22/2014 3:52 PM ET
Member Since: 8/25/2009
Posts: 696
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I hardly ever have to log in, maybe once a week or so?  Or if I delete my cookies etc.

Date Posted: 5/25/2014 12:29 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I have to re-login after periods of inactivity. This is not a big deal to me so I haven't paid much attention to the number of minutes of inactivity that triggers an automatic logout. If the window I was logged in on is still open it is is easy to enter username and password, and I am back on the same page I was when I was automatically logged out, so I find this to be only a minor nuisance at most.

It does seem to me, however, that the period of time that triggers an automatic inactivity logout varies with time of day and possibly with overall site activity. Late at night and in the wee hours the timeout period seems longer than earlier in the evening, for example.

I clear cache and cookies occasionally and use Firefox, but I don't know how these affect inactivity logouts. I also do not use the "Remember me" feature. Here is what the Help Center has to say on this:

Why doesn't the Remember Me box work to log me in?

Your login information should be remembered indefinitely as long as you login at least once every two weeks.

The following actions will cause your login information to be deleted:

  • - clicking the Logout link in the upper right corner of the page
  • - deleting the cookies from your computer (this may be done manually or by an automated cleanup program setting)
  • - waiting more than two weeks since your previous login

Additionally, you will not have access to the previously remembered login information if any of the following are true:

  • - you use a different computer
  • - you login to Windows using a different user name
  • - you switch to a different browser (e.g. from IE7 to Firefox)

Most members who have experienced problems being "remembered" by the login page are either clicking the Logout link, or have found that they have some software installed that cleans up their cookies weekly, or their browsers are set to do this automatically.

 



Last Edited on: 5/27/14 1:45 AM ET - Total times edited: 1
Date Posted: 5/26/2014 8:32 AM ET
Member Since: 6/16/2010
Posts: 5,700
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No offense to you, Julie, but your post is a commentary on where our society's headed.  When it's become too much of a hassle to give up 3 seconds of our time to punch a few keys and hit "Enter", we need to get back to a few basics and redirect our energies toward more worthy, and rewarding, pursuits.

Sorry for the mini-hijack, carry on...

Date Posted: 5/26/2014 9:15 AM ET
Member Since: 8/18/2005
Posts: 7,977
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No offense to you, Julie, but your post is a commentary on where our society's headed.

No. It's a comment on having to log in every 30 minutes when the need isn't really there. 

I hope that she's found the answer and that it's probably a cookie problem since no one else seems to be suffering that kind of annoyance. 

What would be wrong would be to put up with a problem like that without trying to find out 1) if it's normal and 2) trying to fix it if it's not. And if it is normal to make your dissatisfaction known to the owners of the site.

 

 

 

Date Posted: 5/26/2014 9:26 AM ET
Member Since: 6/16/2010
Posts: 5,700
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No.

Yep.

And for what it's worth, I remain logged in no matter how much time has passed; however, it'll show me logged out- ie the little red light's on instead of the green one- after 45 minutes of inactivity.  This is also true of at least one of my friends (I've never inquired of the others).

Date Posted: 5/26/2014 10:11 AM ET
Member Since: 8/18/2005
Posts: 7,977
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And for what it's worth, I remain logged in no matter how much time has passed; however, it'll show me logged out- ie the little red light's on instead of the green one- after 45 minutes of inactivity.

What "little red light?" I've never seen any kind of thing here.

I stay in logged in all the time, except for maybe once ever few weeks. I can come back later, days later, and not have to log back in with no lights or signs anywhere.

Even the OP says she stayed logged in all day at one point. No one should have to log in every 30 minutes. I've never had to do that for as long as I've been a member. Something is wrong.

Date Posted: 5/26/2014 10:34 AM ET
Member Since: 6/16/2010
Posts: 5,700
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If you check your friends list, you'll see red and green dots (I call them lights *L*) beside the names.  Red indicates they're offline, green means online.

The only time I've had to log on repeatedly was when I was still using IE.  Now I use Chrome, I hardly ever have to log in and out.

Date Posted: 5/26/2014 10:51 AM ET
Member Since: 8/18/2005
Posts: 7,977
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If you check your friends list, you'll see red and green dots (I call them lights *L*) beside the names.  Red indicates they're offline, green means online.

How does that affect having to log into the site? It may show when others log out, but if the OP isn't logging out, the site shouldn't make her log back in every 30 minutes.

The only time I've had to log on repeatedly was when I was still using IE.

Then that may be the place for her to start, if she's using IE. There may need to be a setting change. She may need to change browsers.

What she's experiencing would be highly annoying. I wouldn't put up with it either. There's no reason for it.

Date Posted: 5/26/2014 11:24 AM ET
Member Since: 6/16/2010
Posts: 5,700
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How does that affect having to log into the site?

It doesn't; that information was meant for the person upthread who had no idea how long a period of inactivity would trigger a log-out.

Date Posted: 5/26/2014 11:59 AM ET
Member Since: 8/18/2005
Posts: 7,977
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It doesn't; that information was meant for the person upthread who had no idea how long a period of inactivity would trigger a log-out.

But on my browser, Chrome, it doesn't trigger a log out. 

Why would it trigger a log-out for anyone? Who is being logged out, and on what browser?

Date Posted: 5/26/2014 12:10 PM ET
Member Since: 6/16/2010
Posts: 5,700
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It doesn't actually log me out of the site.  The red dot indicates I've been inactive for more than 45 minutes.  Whether or not it actually logs out the person who was wondering, I have no idea.