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Topic: No longer a account holder

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Subject: No longer a account holder
Date Posted: 4/17/2008 1:09 PM ET
Member Since: 6/12/2007
Posts: 1,905
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What happens if you sent out books and the person is no longer a account holder. I sent out books on the 4th of April and was wondering if maybe they had been lost since all other books have been received already and this one was going closer than some of the others.  I went to pm to see if maybe she got them but hadn't marked it receive yet but it says she is no longer a account holder.   So I'm wondering if I'm gonna lose my credit or does the system take care of it when the deadline passes for acknowledging the book received.  Anyone knows what happens now.

Cathy A. (Cathy) - ,
Date Posted: 4/17/2008 1:16 PM ET
Member Since: 12/27/2005
Posts: 4,150
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There is a "System Action Date" on your screen. Something will happen by then. Most likely, the system will mark the book received and you will get your credit. If you get an email that says the book was lost in the mail, then you should send feedback from the Contact Us link at the bottom of the page.

Date Posted: 4/17/2008 1:19 PM ET
Member Since: 6/12/2007
Posts: 1,905
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Thanks Cathy.

Date Posted: 4/17/2008 5:40 PM ET
Member Since: 10/4/2007
Posts: 208
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I had this exact thing happen to me.  You don't suppose it's the same person?