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Topic: Looking for Advice -GOT IT THANKS

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Subject: Looking for Advice -GOT IT THANKS
Date Posted: 12/29/2012 3:03 AM ET
Member Since: 3/11/2011
Posts: 658
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I try to mail in multiples to save on shipping.  A few days ago I received a message requesting a book on one of my Book Lists.  I explained I'm only willing to mail a WL books in multiples because I need to save on shipping and offered an additional book that was on her WL.  I told her I still had to read the second book, so I wouldn't be ready to mail for a few days.  She said okay.  Part way into the second book I posted both to her, knowing I'd be ready to mail in a day or so.  Then I saw a message from her saying the wait for the first book was too long and she was going to buy it.  I Pmed her back, making sure she no longer wanted them.  And, if that was the case please let me cancel the requests so the books don't proceed into the FIFO.  She had accepted the request for the book she told me she was going to buy, but the other book she declined because she found it somewhere else.  I was able to cancel the first one, which I hated doing having never done it before.  Strangely enough, she now still wanted that one.  The second book went into the FIFO system.  I kinda feel irritated about the whole thing.  Now I don't know what to do about the book that ended up in the FIFO system.  Do I cancel it because I intended to mail in multiples?  Or, should I just mail it because it's not the person now waiting for it's fault?  I'm a bit irritated with the whole thing, I feel like I went out of my way to find another book to offer the initial requester and then she just changed her mind, but still expected me to mail in singles after I already expressed that I wasn't going to.  Is it wrong to feel upset about this?



Last Edited on: 12/29/12 1:24 PM ET - Total times edited: 1
Date Posted: 12/29/2012 4:12 AM ET
Member Since: 1/17/2009
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I think you should just mail the book out. Like you said, its not this persons fault that your other deal didn't work out. We'd all like to save on shipping, but as a person who mails out tons of singles, I'm kind of turned off by the thought that you would cancel the order. Believe me, I get wanting to save on shipping, and I offer books on the multiples threads too, but if we all refused to mail anything out except packages in multiples, this site would be finished.
Date Posted: 12/29/2012 8:28 AM ET
Member Since: 2/13/2007
Posts: 2,264
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While I understand the need/desire to mail in multiples and empathize with it, when you signed up for the club you agreed to mail the books requested and IMO refusing to send single books goes against that agreement. I agree with Sara P., mail the book, it is not the current requestors fault that you are trying to only mail in multiples.

Date Posted: 12/29/2012 9:13 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Really you are lucky that they didn't report you for requiring that they order another book from you, I would have.  You cannot require people to order multiples from you if they order from your bookshelf or you post a WL book and then tell them.  Don't keep any books on you bookshelf unless you are willing to mail them in singles. That's the rules. 

 

Mail the book out.  Don't post any WL books until you have enough to list in the WL multiples thread.  Or buy the gold key membership and then when you have WL books to post you can see who of your buddies has then on their WL.  That's the only reason I got hte gold key membership.  It paid for itself quickly because several times now I have been able to mail 5+ WL books to one person. 

Date Posted: 12/29/2012 11:53 AM ET
Member Since: 4/28/2009
Posts: 1,254
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I totally understand wanting to send out multiples these days.  When a member orders a book as a single, I always PM asking them if they'd like to order a second book with a third as a freebie as an incentive, (making it a win-win for both of us) but I also make it clear in my PM that this is just an offer, and they are under no obligation to add to their request - I'm perfectly happy to send out the original book as a single. 

That is the rule - if a book is on your shelf, you are obligated to send it out per the request, without requiring a multiple order, but I did notice that the OP said the book was requested from one of her 'Book Lists' - does that mean she had the book showing to members on a list, but not posted to her shelf as well? 

For example - I have a veiwable list: Books Not Posted Yet.  They are usually books with one copy posted or that go on and off the WL constantly - they are not posted to my book shelf.  I offer them (for a credit) to members that order a similar book, or a WL book.  

So lets say that a member views that list and PMs that she'd like to request that book, would I be obligated to send it as a singe per the PBS rule, or could I require it to be a multiple order since it isn't posted to the system?  To be honest, if the member only wanted that one book, I'd still send it, but would it be my choice, or would I be required to ship it as a single because of the rule?

When I read the first line of the OP's message, I thought maybe that was closer to what happened ... and if it is more like the transaction I described above, wouldn't it be ok to ask for a second request?

 

Date Posted: 12/29/2012 12:04 PM ET
Member Since: 1/2/2006
Posts: 575
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The OP has an available WL link in her Signature if you click on it she clearly states "Prefer to send in multiples." I could be wrong but as I read her post I get that the book was ordered from there, she stated ordered from my book list and not bookshelf,

That being said I still would mail the book. I would just feel bad canceling since it's not the fault of that member.

Date Posted: 12/29/2012 12:23 PM ET
Member Since: 11/28/2010
Posts: 754
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  A few days ago I received a message requesting a book on one of my Book Lists.

 

I guess I am really confused about ordering a book from a list and what the purpose is.  It seems to me that you should just list all of your WL in the  WL multiples thread.  

 

I didn't even know you could "order" books from someone's list.   I would suggest  listing the WL in the correct and accepted way of posting WL multiiples-- in the book bazaar official thread. 

Date Posted: 12/29/2012 12:38 PM ET
Member Since: 4/6/2007
Posts: 1,399
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Last Edited on: 8/2/13 8:31 AM ET - Total times edited: 1
Date Posted: 12/29/2012 12:43 PM ET
Member Since: 4/28/2009
Posts: 1,254
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I was pointing out that I didn't think she was in the wrong to ask for a second request the first time around because the book wasn't posted.  She seemed to be getting criticized for posting a book she didn't want to send as a single, but the way I read the OPs original post, the book wasn't on her shelf, it was just viewable in a list.  So I don't think she went against the rules by asking for a multiple order and it wouldn't have been fair to report her as one of the other posts here said. 

Now, if I'm wrong and even a viewable but not posted book is still subject to the 'Send as a Single' rule, I stand corrected. 

And although the original deal got messed up - that's the chance you take doing deals - most times things work out fine, so don't sweat this one transaction. 

Send the book to the second member since, as it's been stated, it isn't that members fault and count it as a learning experience - when there's a delay in completing a deal/transaction, for whatever reason, PM again to confirm before posting. :)

Date Posted: 12/29/2012 12:48 PM ET
Member Since: 3/11/2011
Posts: 658
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Leslie, you are correct she ordered from my LIST not my bookshelf.  I would never ask someone to order another book when ordering from my bookshelf.  My list does say I prefer to mail in multiples.  When she contacted me, I told her the same thing.  I said I had not planned to mail any from that list until I posted in the book bazaar.  I said if there was a second book she wanted, then I would mail.  I was trying to be nice by offering.  I let her pick a book from my TBR list (also wishlisted) which I then had to read so I could mail.  I did not pressure her to take them.  I also said that if there was nothing else that was of interest, she could check back when I posted in the bazaar because I would have more books to choose from. 

I don't understand how it's wrong to want to mail wl books in multiples.  My list clearly states that.  I thought I was being nice offering her choices from other lists.  Mary, I don't understand why she should report me, none of those books were on my bookshelf.  Also, I DO have a gold key membership (key is below my name).

I will not cancel the request to the other member.  She had nothing to do with any of this, the book just passed to her.  I'm sorry I asked for advice, it seems only a few people actually read my initial post.  I did not expect such hostility.  I was just a little upset because I felt I tried to be nice to someone and it bit me in the rear.

So lets say that a member views that list and PMs that she'd like to request that book, would I be obligated to send it as a singe per the PBS rule, or could I require it to be a multiple order since it isn't posted to the system?  To be honest, if the member only wanted that one book, I'd still send it, but would it be my choice, or would I be required to ship it as a single because of the rule?

Ann Marie, I often will do that too when I can afford to.  But recently, I've had more orders from my bookshelf (singles), so the WL books (that are not posted) I try to mail in larger orders to help save money.  Christmas took a chunk out of my wallet and I try to save whenever I can.  Thanks to those who read my post and offered advice.

 

Date Posted: 12/29/2012 12:54 PM ET
Member Since: 3/11/2011
Posts: 658
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Mary, I didn't take it as the OP did anything wrong.  My take is that someone contacted her about a book not posted in the system, but rather on one of her lists for WL multiples or something like that.  While the WL multiples books in particular are for mailing multiples, people can and do contact members offering them requesting only one book.  I decline these requests because the whole purpose is to send multiples, but people do ask.  I think what the OP also was saying is that, while she didn't currently have a book listed as available because she hadn't read it yet, when she looked at the requestor's WL, she realized she had a book in her TBR that the requestor wanted so she offered to read it fast and send it too.  Initially, the requestor agreed and then backed out.  Again, I don't see where the OP did anything wrong or that would have caused her to be "reported."

YES, Julie that's exactly right! :)

thekoose, I make lists to keep track of my books before I post them in the bazaar and so I don't end up ordering a duplicate.  My orders don't usually come from lists.

Date Posted: 12/29/2012 1:05 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I think the OP should mail the single book to the FIFO recipient. 

In my mind, having a Book List on one's profile and advertising the WL multiples on the monthly Book Bazaar WL multiples thread or the genre WL multiples threads is similar. One can restrict to multiples (and some ask for 3 or more, not just 2) just to people who respond to the list. For whatever reason, the book ended up in FIFO, and one should be prepared to send singles as the situation has changed. 

In the future, to avoid this situation, maybe do not agree to post to someone's WL until both books are ready to be sent? 

However, on an unrelated note, I suggest the OP remove language about "swapping" WL books with others on her book list and profile unless she joins Box-o-Books, because that is not allowed.   

Date Posted: 12/29/2012 1:24 PM ET
Member Since: 3/11/2011
Posts: 658
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I am going to mail the single that ended up in the fifo.

Sorry I'll remove the 'language' from my list, I didn't mean to offend.

 

Date Posted: 12/29/2012 3:20 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I though it was posted to FIFO and then she PM'd the wisher to tell them they had to order another book.  I would still send the single out as it's not the 2nd wisher's fault that the transaction fell through.  Next time it should be you that cancels so the request doesn't move on to the next wisher.

I never pay attention to peoples signatures.  Maybe you should put a note next to the book link that you require multiples to save on shipping. 

Date Posted: 12/29/2012 4:44 PM ET
Member Since: 3/11/2011
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No it was not posted to FIFO.  I posted both books directly to her WL.  When she changed her mind about wanting the book, I asked her to let me cancel it but she already declined it.   So it was already too late and the book had moved on.  I will mail it to whomever is next in the FIFO.

I'm very sorry I posted this topic.  It seemed to cause a lot of confusion and made several people angry with me.  I was just frustrated and was hoping someone would understand and offer a few words, that's all.  I really like this site and have made many friends here.  So, I apologize if many of you thought I was being rude or trying to abuse the system.  I just never encountered this particular situation before and wasn't sure how I should handle it.  Sorry for the bothering everyone, I will not post again in the future.

Date Posted: 12/29/2012 7:52 PM ET
Member Since: 8/23/2007
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I'm sorry I read your post wrong. 

Date Posted: 12/29/2012 9:22 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I re-read what I wrote, Shannon, and I'm sorry if the somewhat formal tone I used made you feel sorry about posting. You have not offended me; I mentioned the "language" about swapping because I don't want you to get in trouble with the site owners about this.

Of course, it's your choice whether you would continue to post or not, but I'd be sorry to see you go just because there was some misunderstaning in this one thread. 

Take care.  smiley

Barb S. (okbye) - ,
Date Posted: 12/30/2012 2:16 PM ET
Member Since: 3/14/2011
Posts: 5,767
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Ok, no flouncing. Just because someone doesn't agree with you doesn't mean you're wrong. If we all agreed on ANYTHING here it would be...weird. Personally I think the whole concept of the WL multiples thread is wrong and against the spirit of the site but whatever, it's allowed.

If I removed anything it would be the word 'prefer'. Saying you prefer to mail multiples says you will still mail a single, you would just rather not. But that's not what caused the problem anyway. Sounds like it was a one time unfortunate thing. I have had issue with a similar thing from the other end, I order multiple books from someone and they cancel the deal but then the books automatically go into the fifo system and I'm sent the second 'padding' book from the fifo system when I only ordered it so I could get the WL book. That's happened to me twice, but what can you do? Sometimes wheeling and dealing kicks you in the butt.

Date Posted: 12/30/2012 3:37 PM ET
Member Since: 3/11/2011
Posts: 658
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I don't normally post anywhere besides in the bazaar, games, and sometimes in the paranormal forum.  Basically, it's rare for me to participate in any discussions, which I why I felt rather attacked.  I know that's silly, but I guess my 'dicussion skills' are a little out of tune, LOL.  I understand most people misunderstood my post and I'd be irritated too if I thought someone was requiring multiples order from a bookshelf.

Anyway, to better explain why I posted.  In this particular case I was asked for a single book from my WL Multiples list.  I said I was not shipping singles from my list at this particular time.  However, she was welcome to check out my other lists including my TBR List to see if there was anything else of interest.  She picked a book from my TBR list.  I told her I would be happy to mail the 2 books, as long as she didn't mind waiting 2-3 days for me to read the other book.  She said sure.  Two days later I was 3/4 of the way done with the TBR book, so I posted them to her.  Posting the on a Saturday evening, I planned to mail Monday.  After I posted, I saw I had a message from her.  This is where I started to get irritated by the whole matter.

She said she'd been waiting too long for the one book (the first one she wanted) and she was going to try and buy it instead.  She said nothing about the other book.  Since I had already explained I was not willing to ship singles from my list, I replied "So you don't want either book now?"  She said "Actually I found the other book (the one from my TBR) at the library, so I don't need that anymore."  So, she had already declined the WL offer.  She still expected me to mail the initial book she asked for, despite what I had initially said.  I'm guessing telling me she was going to buy the other one, was more of a nudge to for me to hurry it up.  I felt it was very rude to ask for a book I had to read first and then change her mind.  I did cancel the WL offer to her.  It's the first request I've canceled and I felt bad doing it.  But, I didn't pressure her to take the books at all.  I even told her I'd let her know when I posted my books in the bazaar, since by then there would be more to choose from. 

I know these things can happen.  This is the first time it happened to me and I was wondering how any of you would have handled that?  I ,of course, am mailing the book she declined that went to someone else in the FIFO.  But, would any of you mailed her the one book after all that?  If things had been handled differently I think I might have.  LOL, maybe I should have just posted this whole story right away and it would have made more sense.

I have had issue with a similar thing from the other end, I order multiple books from someone and they cancel the deal but then the books automatically go into the FIFO system and I'm sent the second 'padding' book from the FIFO system when I only ordered it so I could get the WL book. That's happened to me twice, but what can you do? Sometimes wheeling and dealing kicks you in the butt.

Barb, Ugh that's definitely a bummer.  I haven't had that happen yet, but I'm sure it's just a matter of time. 



Last Edited on: 12/30/12 5:34 PM ET - Total times edited: 1
Date Posted: 12/30/2012 4:28 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Shannon, these transactions that are outside the normal system can sometimes get messy and confusing, especially when someone starts asking for special treatment, favors, or a deal outside of what you were originally willing to give. The best you can do is cross your fingers and hope for the best.

I used to list all my WL books in the WL multiples thread, with simple rule of "orders of 2 or more only" and I could not believe the variety of strange ways some requesters managed to make an impossible mess out of a simple transaction.

We're all only human I guess. Better luck to you with your future deals. smiley

Date Posted: 12/30/2012 4:54 PM ET
Member Since: 1/8/2009
Posts: 2,016
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Glad to see you're back, Shannon. Since you've asked about what you could have done differently: 

  • re-word your book list -- "prefer" sounds like you would be willing to send singles, but you aren't thrilled to do so. I'm probably not as nice. I wouldn't offer to read a book out of my own schedule just to please a stranger who might flake on me (which happened to be the case.) Maybe I don't like haggling, but if people ask for special treatment when I explicitly said I would only send multiples I have no problem with refusing their offer. 
  • ask her to put the two titles on her WL and on auto-accept. post to her. if it doesn't automatically accept, then cancel the deal. let her know this ahead of time. 
Date Posted: 12/30/2012 5:32 PM ET
Member Since: 3/11/2011
Posts: 658
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Thanks Lisa :)

Sophia, I'm definitely going to make an effort to keep list requirements current.  I wrote the list description awhile ago and never really gave it a second thought.  I don't get many orders from lists and usually the orders I do get are from friends.  Your right, I DEFINITELY should have asked her to auto-request them right away.  I always ask people to auto-request when I list in the bazaar, yet I never quite realized what a big hassle it can be if they don't.  This was definitely a learning experience.

My first instinct when I got the request was to politely decline.  I should have went with my gut.  Thanks for the advice ladies :)

Date Posted: 12/30/2012 11:11 PM ET
Member Since: 12/28/2006
Posts: 14,171
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"I'm very sorry I posted this topic...."  Don't be sorry Shannon, it's and interesting and informative discussion.

On this subject, the only real problem would be posting books FIFO and then refusing to send singles (which happens occassionally).  Otherwise, it's just a matter of effective communication and listing your books in a manner most likely to result in successful transactions for you and the requestors.