Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Do you lose a credit?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Do you lose a credit?
Date Posted: 1/8/2008 6:19 AM ET
Member Since: 10/20/2007
Posts: 1,680
Back To Top

If you mail a book with DC-PBS Postage and the books goes "lost", does the sender lose that "quick credit"?

TIA

Date Posted: 1/8/2008 7:02 AM ET
Member Since: 1/18/2007
Posts: 530
Back To Top

No. because you used the DC-PBS postage, you keep your credit. This has happened to me once. I sent out 3 books, to one person, which went lost, and I kept all 3 credits because I used PBS DC.

I assume if you don't use PBS DC, you lose the credit.

Date Posted: 1/8/2008 7:15 AM ET
Member Since: 8/10/2005
Posts: 4,592
Back To Top

That's right, Kath. If you DON'T use the PBS-DC, you lose the credit for lost books--even if you use DC purchased from the post office or another online source like Paypal's shipping labels with DC. That's what the .27 PBS fee buys you--aside from supporting the site, you are guaranteed that credit even if it goes lost.

That said, of the 2,000 book transactions I've had (about a thousand in each direction) I've had in the 2 1/2 years I've been at PBS, there are only about 15 that have gone lost, so if you are purchasing DC solely for that guarantee, it's really not cost-effective. LOL  But it is a great way to support PBS and also using the online postage is very convenient for me, since I can only get to an actual post office one day a week due to my work hours.

Cheryl

Date Posted: 1/8/2008 7:33 AM ET
Member Since: 10/20/2007
Posts: 1,680
Back To Top

I've been a member for approx. 3 months and this is the second book going "lost".  The first one, I used the Post office DC and never got a credit.  I'm not using PBS-DC solely for the purpose of getting the instant credit, but it is reassuring to get "something" for the book that was mailed and never delivered.

Date Posted: 1/8/2008 8:01 AM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

i was wondering about purchasing DC outside pbs also.  so even if we have DC and the PO confirms that the book was delivered, if the receiver says its not, we still lose the credit?  if we have proof of delivery, that seems unfair.

 

im still trying to figure the rules out here.

Date Posted: 1/8/2008 9:17 AM ET
Member Since: 10/20/2007
Posts: 1,680
Back To Top

Alex,

I'm not sure if you don't get a credit if the Post Office confirms delivery on non PBS-DC and the other person never receives it in the system.  

I would "ask the librarian" about that.

Date Posted: 1/8/2008 9:27 AM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

if you buy the DC from the PO or Paypal or anything outside of PBS you do not get your credit if it goes lost.  It would be too much work for R&R to keep up with plus it is cheaper here than the PO. 

I personally don't use DC and have been lucky so far that none have gone lost.  The only one that did was to a member that left so I got my credit anyway after the 26 day time frame

Date Posted: 1/8/2008 9:33 AM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

i just looked in the section "ask the librarian" and it is indeed true that pbs will NOT grant a credit if DC is purchased elsewhere..so that does no one any good.   you either pay 50 cents per transfer to pbs and the 40 something cents per DC or you take your chances. 

 

im not sure what im going to do right now but i just find the 50 cent transfer charge unpalitable so i guess for now i will just take my chances that ppl on here are going to be honest and mark my books received.  most of my books on my WL arent in the system anyway so i guess learning patience is somethign i should work on. :)

 

Date Posted: 1/8/2008 11:05 AM ET
Member Since: 1/14/2007
Posts: 16,590
Back To Top

Alex;  I don't understand what you mean by "50 cents per transfer"???  You just have to have PBS Money in your account and choose the correct Wrapper when you go to print it. 

This is the explanation of PBS-DC from The Help Center:

PBS Delivery Confirmation is a per-transaction paid feature at PBS

  • You do NOT need to enroll.  There is no yearly subscription fee. 
  • Any member who has PBS Money in his or her account and a printer to print out the barcode can use PBS Delivery Confirmation.
  • Each time you use PBS-DC, it will cost you 45 cents:
      • 27 cents to PBS paid in PBS Money
      • 18 cents to USPS paid in postage applied to the package. 
        This is less than the 75 cents that USPS charges for regular DC purchased at the PO  (and PO DC does not grant QuickCredit or CreditAssurance!)
Date Posted: 1/8/2008 11:34 AM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

it costs 50 cents to transfer money into your pbs account.  that was what i was referring to. i was willing to transfer $5 or so into my account on here, but i dont want to pay that sort of "transaction fee" for doing so.

 

its no big deal i guess. i just chose not to do it.  :)

Date Posted: 1/8/2008 11:44 AM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

I'm pretty sure the $0.50 is what R&R are being charged by Paypal per transaction since it is usually a set about plus a % of the cost.

Date Posted: 1/9/2008 7:22 AM ET
Member Since: 8/10/2005
Posts: 4,592
Back To Top

Yeah, that's why when I transfer money into my account, I do it in $30 chunks so I don't have the .50 fee for every little $5 transfer...the amount is .50 regardless of how much you put into the account, and as Leslie mentioned, they are just recouping fees that they have to pay themselves with money transactions.

You need to look at it this way, though, with regard to being guaranteed your credit--this site is totally free for you to use...no membership fee or anything like that. You can trade books without R&R (the founders) getting anything out of it at all...using the online postage and delivery confirmation is NOT a requirement and many folks send hundreds of books without it. You don't have to join the secondary components like BoxOBooks, Journal, etc. that require a small yearly fee to use.

The small fee that PBS charges when you DO use their online printable postage or the DC generated here rewards you with that guaranteed credit...why on earth would they pay you with a credit for using someone else's product and spend time and effort tracking packages sent using postage purchased elsewhere? (i.e., Paypal, stamps.com, or from the PO)...that's just not sound business practice! It would be like Wal-mart giving you a refund for a shirt you bought at K-mart. Whether or not you use their online postage/DC is totally up to you, but expecting them to honor credits for delivery confirmation purchased elsewhere is ludicrous, IMO.

Cheryl

Cheryl



Last Edited on: 1/9/08 7:23 AM ET - Total times edited: 1
Date Posted: 1/9/2008 8:36 AM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

wow. i never expected pbs to pay me anything but when you have a DC, you can prove it was sent and received.  seems unfair that a PO purchased DC cant be a guarantee of deliveryy.  

tis ok though...i will chose to either purchase it here or not...but i certaintly dont think my reasoning is flawed.  we will just have to agree to disagree.

 

 

Date Posted: 1/9/2008 9:07 AM ET
Member Since: 2/24/2007
Posts: 6,447
Back To Top

Look at it this way. It's only 45 cents for PBS DC. It's 75 cents thru the PO. DC purchased thru PBS guarantees credit delivery or not. The DC thru the PO does not give you quick credit nor does it guarantee a credit. Send out 2 books and you've saved your 50 cent fee for transferring money into your account here.

Date Posted: 1/9/2008 9:18 AM ET
Member Since: 8/27/2005
Posts: 4,121
Back To Top

And keep in mind that when a book goes lost in the postal system, it's NOT the fault of PBS--if it's anyone's fault, it's the fault of the post office.  They should reimburse you the cost of the credit (yeah, right) instead of PBS.  And as many others said, I've sent out tons of books here in the last two years and only one never made it to the recipient.  A few more were lost on their way to me, but considering what the post office deals with every day AND the fact that media mail is the shipping method that's given the least attention, that's a pretty good record.

Date Posted: 1/9/2008 10:37 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Keep in mind that this also not a money making business for the guys who run PBS.  This is just something they started because they love books. It's not like Ebay where they make money doing this.  There's just no way they could devote the time to investigating  every "lost" book claim and returning credits.  If they had to do that then there'd be a monthly/yearly fee for the whole site, not just BOB.   

I love the pre-printed postage. I didn't want to pay the extra fee to use it either. Until my 3rd or 4th time standing in line at the PO w/3 preschoolers.   Not fun.  When I need postage money I sell some credits for $3 each and put the  money in my PBS postage account.

Date Posted: 1/18/2008 12:12 AM ET
Member Since: 4/14/2006
Posts: 5,792
Back To Top

I have this problem right now. I purchased DC from the PO because my printer is broken and I don't have the money to purchase one right now. And when I checked the DC # the other day it shows that my book was delivered but the member hasn't marked it received. I have pm'ed them and they haven't responded. Now I know they may mark it received soon but if they don't I lose my credit even though I paid for DC and even though they really got the book.

I know R&R would have to go to alot of trouble to fix it where the PO DC# worked on here and I don't expect them too it's just really sad that even though receivers get books even with DC that they technically don't have to mark it received. :(

In my case I am going to give the member  a few more days and then contact R&R and see if there is anything I can do.

Date Posted: 1/18/2008 12:30 AM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

The biggest problem I see with granting credit for the DC bought from other sources is that the site is the one out the credit and therefore other things will need to cost more. At least if it is purchased here, they are getting a portion of the funds for that credit.  They certainly cannot take a credit away from the other member that has said they did not receive the book. Being marked as delivered does not guarantee delivered correctly. 

Date Posted: 1/18/2008 7:06 AM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

I don't use any form of DC.  I've sent out over 100 books and so far (knock wood) none have gone lost.  I think it is very rare for a book to go lost, and to me, the cost of DC is not worth it.  One lost book is, what, around $15 loss or so?  How much do you pay for DC per book?  Let's say it's .40 per book.  That's $40 for 100 books.  I would have spent an extra $40 so far.  I'd rather the occasional book go lost, to be honest.  The only reason to use PBS DC, to me, is to support the site because R&R get a small fee when you do.  It's totally worthless for many reasons to use USPS DC.

Date Posted: 1/18/2008 7:07 AM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

i dont understand the "delivered correctly" part.

are you referring to the possibility that the PO could have delivered it to the incorrect addy? 

Date Posted: 1/18/2008 10:55 AM ET
Member Since: 10/23/2005
Posts: 7,718
Back To Top

Yes, the PO counts delivered as delivered, could be the wrong address but they count it as delivered all the same. I get mail all the time that is not mine. Luckily I have very few books lost that I have sent, but a few to me have gone lost. My regular mail man is great, but when he has a day off, all kinds of things get jammed in my box.

Date Posted: 1/18/2008 7:58 PM ET
Member Since: 12/10/2005
Posts: 2,851
Back To Top

I'm pretty sure the $0.50 is what R&R are being charged by Paypal per transaction since it is usually a set about plus a % of the cost.

The $.50 charge applies even when you pay by credit card directly. To me, it's a small charge for the convenience of being able to buy postage online. Also, it supports the site.

Date Posted: 1/18/2008 10:13 PM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

Yes, Alex, I am saying that the PO may deliver it incorrectly. The DC is scanned as delivered when the book is left somewhere. Could be left at a neighbors house and they keep it or forget they have it, could be delivered to 767 14th instead of 767 15th, mail gets delivered to the wrong place all of the time. People and machines make mistakes and the tremendous volumn going through the POs will mean errors. I think in some cases the books are even scanned as delivered when they hit the post office in the destination town, not when it goes out to the person. Too much room for error for R&R to justify taking a credit from a member.

Date Posted: 1/18/2008 10:23 PM ET
Member Since: 12/28/2007
Posts: 445
Back To Top

thanks Melanie. just wanted to make sure i understood. :)

Date Posted: 1/20/2008 7:52 PM ET
Member Since: 8/8/2006
Posts: 182
Back To Top

the only reason i use PB DC is to avoid waiting on line for freaking ever at my post office when i have a book that weighs over 13 ounces. my town has doubled in population in the 11 years that we have lived here, and it does not seem that there are any more PO clerks available. the lines are always 1/2-hour long no matter what time you get there. it is really infuriating. and now people are finally getting smart and using the APC, so there is always a line for that too (and besides that, you can't use it for media mail anyway). it is worth the extra cost to save some time.

Page: