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Topic: "Lost" book Arrives what now?

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Subject: "Lost" book Arrives what now?
Date Posted: 6/18/2011 2:13 PM ET
Member Since: 1/14/2011
Posts: 7
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Here is myproblem. WELL over a month ago I requested a book. It never arrived and the member NEVER responded to my email. So on the 13th I was credited BACK my credit which I used immediately to get the same book. Today I received the original book postmarked the 15th (3 days ago). NOW WHAT?  Do I have to give credit BACK to the original member who mailed it over a month late. I can not cancel the new one because it is already shipped.

Date Posted: 6/18/2011 2:22 PM ET
Member Since: 5/15/2005
Posts: 1,328
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No, you don't have to give the original member credit for sending the book so late if you already ordered another copy. You'll just need to mark and give the second (current transaction) sender credit when that book arrives. From the help desk:

*exception for late-mailed books:

  • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
  • was already declared Lost at PBS before it arrives, and
  • you re-requested the book after it was declared "lost in the mail"  and
  • you end up with 2 copies, THEN
  • you do not have to mark the late-mailed-without-notice copy received.


Last Edited on: 6/18/11 2:25 PM ET - Total times edited: 1
Date Posted: 6/18/2011 2:24 PM ET
Member Since: 2/20/2008
Posts: 1,658
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From the help center  http://www.paperbackswap.com/help/help_item.php?id=547

If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:

  • If the postmark was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
  • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.

Personally, I would go with the first option.  If you do the second option there's no guarantee you will get the credit back and then you will have paid twice for the same book.

ETA:  Oops, I must've been looking for the link while you posted.  Oh well, 2 answers is better than none ;)



Last Edited on: 6/18/11 2:26 PM ET - Total times edited: 1
Date Posted: 6/18/2011 2:48 PM ET
Member Since: 1/14/2011
Posts: 7
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Thanks, I tried to look in help but could not find it but I am not a good help search kind of person.

Date Posted: 6/18/2011 4:21 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Per guidelines, PBS recommends waiting two weeks to reorder a book that has been declared 'lost'.  Media Mail from Alaska, Hawaii, or even PR often takes 5 weeks (or more).   Luckily this book appears to have been mailed late (and sender did not respond), which gives you some options. 

For future reference tho, from PBS guidelines:

What you should do if a book you requested is declared Lost in the Mail:

  • Contact the sender, to find out if mailing was delayed for some reason.
    • you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
  • If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
  • Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).


Last Edited on: 6/18/11 4:21 PM ET - Total times edited: 1
Date Posted: 6/18/2011 6:21 PM ET
Member Since: 1/14/2011
Posts: 7
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I ordered it on the 13 th  of May it was marked shipped the 17th of May, Paperback game my credit back the 14th of June (I did not file anything they just did) and it was postmarked June 15. I never heard anything from the shipper. I am just going to see what, if anything, he says he wants me to do.

Date Posted: 6/19/2011 2:04 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Moving books into the 'lost' catagory is an automatic feature of PBS.  You don't have to do anything, it just happens after a specific number of days has elapsed.

There used to be a Help guideline that stated if a member was mailing late (10 - 14 days IIRC) then they were required to pm and ask if you still wanted the book.  It wasn't enforced by TPTB and seems to have disappeared in the recent site updates.

Regardless, one of the few times TPTB requires a member to respond is in the case of a problem transaction...or potential problem, such as this one.  You initiated communication, and all the sender had to do was reply ' oh my, a problem arose but the book is on the way now!' and you could have put the book on hold for awhile and avoided this situation altogether.

This is not a problem of your making, do not feel obligated to award the sender a credit. Shannon & Lsressler posted the appropriate guidelines.  If the sender asks, you can copy and paste those sections into your reply.



Last Edited on: 6/19/11 2:08 AM ET - Total times edited: 1
Date Posted: 6/19/2011 2:19 AM ET
Member Since: 12/28/2006
Posts: 14,177
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From the Help pages, an even more clear guideline:

Scenario #3:  If you requested a book from one sender, and then another copy from another sender, you must mark both copies received when you get them. *see the one exception to this below
. . .

  • *There is an exception for late-mailed books:
    • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
    • was already declared Lost at PBS before it arrives, and
    • you re-requested the book after it was declared "lost in the mail"  and
    • you end up with 2 copies, THEN
    • you do not have to mark the late-mailed-without-notice copy received.
      • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.
    • The rules governing late-mailing are:
      • If a sender wants to mail a book that has been declared Lost at PBS already she needs to contact you with a Personal Message asking you to confirm that you still want the book from her, and
      • You would need to have confirmed that you still wanted her copy of the book in a Personal Message in reply to hers before she mailed it.
    • The bottom line: If a sender sends a book late without getting confirmation from you that you have not gotten or requested another copy in the meantime, and you end up with two copies of the book, the sender has made the mistake here.  In this case (and ONLY in this case) you are not obligated to mark the lost book received (nor are you obligated to return the extra copy).


Last Edited on: 6/19/11 2:19 AM ET - Total times edited: 1
Date Posted: 6/19/2011 2:21 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Can you tell I'm procrastinating?  The Cutie is out of town and I don't want to clean the kitchen . . .