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Topic: Lost Book ... not quite ... Updated post 1

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Subject: Lost Book ... not quite ... Updated post 1
Date Posted: 7/8/2008 7:38 PM ET
Member Since: 6/14/2008
Posts: 417
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I have a shipment that will be considered 'lost' on the 11th. Do I have to wait until after 11th to contact the person who was supposed to receive the books, or can I PM them a couple of days early to see if they received it or not? I don't want to be rude or break any rules!

Thanks!

ETA: The books were marked received around 1am this morning (7/10) so they weren't lost after all! Yay, disaster averted. ;)



Last Edited on: 7/10/08 5:03 PM ET - Total times edited: 1
Date Posted: 7/8/2008 7:44 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 6:50 PM ET - Total times edited: 1
Date Posted: 7/8/2008 7:47 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I always wait until after it officially goes lost to PM.  That's what I'd do if I were you.  As Jeri said, the person gets a couple reminders to mark it received in the week or so prior to the lost date.

Date Posted: 7/8/2008 7:48 PM ET
Member Since: 10/23/2005
Posts: 7,719
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I have sent PMs to other members whose books are about to time out. Just a friendly hello to check in to let them know that the books havent come yet and that I hope all is well with them. Sometimes I get ignored, once someone wrote back and we now enjoy a PBS friendship. Once a member wrote back that she was planning on an argument that evening when her husband came in from work because the books he said he mailed were in a pile in his den. I dont think it is rude to send a PM. I do usually check and see where it is coming from first, if it is coming from HI or Alaska or an APO, they usually take way longer.

Date Posted: 7/8/2008 7:48 PM ET
Member Since: 6/14/2008
Posts: 417
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I didn't know the system sent 'reminder' emails as the lost date approached, I'll go ahead and wait. :)

Thanks!

Date Posted: 7/9/2008 9:20 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Yep, the system sends reminders, and if the book DOES go lost, you don't really have to do anything--it gives you your credit back automatically and the book is removed from your 'books en route to me list' automatically and from the sender's "books I've mailed" list automatically as well. If you do receive the book after that time, you would need to go to your transaction archive and mark it received there--and then your credit gets spent again and the sender receives credit for it then, too.

Cheryl



Last Edited on: 7/9/08 9:20 AM ET - Total times edited: 1
Date Posted: 7/9/2008 11:07 AM ET
Member Since: 6/14/2008
Posts: 417
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Actually it was a package of two books that I mailed out, and both were wishlisted and fairly rare. So I'll be very unhappy if they just disappeared into the postal system. :(