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Topic: Lost Book recourse

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Subject: Lost Book recourse
Date Posted: 7/31/2008 2:33 PM ET
Member Since: 5/16/2008
Posts: 2,208
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I'm actually writing this in ANTICIPATION of something happening- it hasn't yet -because I knew the knowledgeable folks here would have an answer.

Is there anything to do if a book goes lost when you think it's because the person has left the site? As in, it probably got to them, but they're no longer logging in, they're not saying they received the books, etc? I mailed two books. Both media mail. One was going right within my home state of NC, one further away. The one further away was already received a day or two ago! (The wonders of the postal system.) The book within my own state has not. Now, I'm NOT worried yet- I know media mail is flaky, as is all mail.

But I have a few reasons to be concerned. First, the name of the user (female) is not the same as the person who it was addressed to (male). Second, it was going to a school professor's office, not a home address (meaning it could be lost in the university's giant receiving system.) Third, the PBS user has *no* books on their shelf, and has not returned the PM I sent (granted, I sent it TODAY, hee hee, so again, I'm not worried yet.)

My point is just this. If the user never marks it received, it will 'go lost.' Is that it? It's over? Or can I contact PBS and somehow get my credit? This was a brand new hardcover science book. Any advice would be appreciated!

Date Posted: 7/31/2008 3:32 PM ET
Member Since: 7/7/2007
Posts: 4,815
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You can check the Help Center under "A book I sent is lost in the mail!" for details, but:

If a book you sent is declared Lost in the Mail at PBS:

  • First, contact the requestor to confirm that the book was not received.

    • Sometimes the requestor just forgot to mark it received
    • Sometimes the requestor was away from home when the book arrived
    • If you don't hear back from the requestor within a week of sending a PM asking about the book, you should contact us to look into the situation.
    • You can contact the requestor using the PM button on the "lost" transaction in your transaction archive."

FWIW, I have nothing on my shelf over at Swap-A-CD (I donated them to another member raising money for cancer research), so perfectly respectable folks can still have empty shelves, for a variety of reasons. :-)



Sianeka - ,
Date Posted: 7/31/2008 3:36 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Hi Heather.  No worries.  If it goes lost, and the account is closed, you will get your credit back.  The problem will come if the account is not actually closed due to inactivity.  Then you will lose your credit unless you used PBS Delivery Confirmation or PBS Printable Postage.

However, you can contact the team to have them look into the account activity, and if they decide to close it due to inactivity, they will probably issue your credit back to you.

Edited to add:  See what Catt says above.  Catt's reply beat mine to the forum, and she did a great job with responding.

Last Edited on: 7/31/08 3:37 PM ET - Total times edited: 1
Date Posted: 7/31/2008 3:42 PM ET
Member Since: 5/16/2008
Posts: 2,208
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Nope, I didn't use DC or PP. There's quite a while until it goes lost. My point was just that if the person's quit the site, they probably won't take the time to close their account (thereby returning all the points to those who sent books). Anyway, we'll just see, thank you for the nice responses!

Cathy A. (Cathy) - ,
Date Posted: 7/31/2008 4:20 PM ET
Member Since: 12/27/2005
Posts: 4,150
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You first have to wait until the book actually goes lost. That will happen the day before the date in the "Please don't contact us before..." message that you see on the transaction. Then if your PM hasn't been answered, you can send a feedback and ask them to look into the account. If the other member's account is inactive, even if it's not closed, the system will mark your book received for you.


Date Posted: 7/31/2008 5:37 PM ET
Member Since: 8/16/2007
Posts: 15,225
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If account is still open, but the person is inactive and hasn't logged in for a while (I am not sure of the time frame) then the system marks the book received on the lost date and you get your credit.

Many people have no books on their shelf, they just get books from here. Perfectly acceptable and normal so that isn't a sign that something will go wrong.

She may also not have anything to say to you and that is why she hasn't answered. She may be contacting the receiver to find out if the book is there and not gotten an answer yet. You say there is a long time before it goes lost in the system; I may not respond either if someone started PMing me long before the lost date. There is a reason that PBS gives that long, it can take a long time for media mail to travel.  There is no reason to be contacting the receiver until that lost date, unless there is a DC delivered scan over a week old or something there would be no reason to think the book was lost.

Breathe deep and have patience. Let the system do its thing. If the book does go lost and the person is active, but doesn't respond to PMs requesting a response, then contact the site and they will prompt the other member to take care of the situation. The site doesn't give credits on lost books. That is why they offer the option of credit assurance on the DCs. The small fee helps to cover the credits they have to give when a book goes lost and they can usually see that the book did in fact make it to the USPS system. 

Date Posted: 7/31/2008 7:54 PM ET
Member Since: 6/15/2006
Posts: 1,691
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The requester is probably sending the book to someone she knows and is using his work address. 

I frequently send books to my dad, brother, nephew, three nieces, and mother-in-law.  I've not had a problem with it.