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Topic: Lost Book

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Subject: Lost Book
Date Posted: 8/9/2010 7:04 PM ET
Member Since: 5/31/2010
Posts: 134
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I sent out a book that is scheduled to go lost in just one week, the person I sent it to has not yet marked it recieved and it was only sent a couple towns over!  My question is that if the recipient doesn't mark it before it goes lost will I be able to get my credit at all?  I'm very upset because I am trying to get books for my homeschooled children and this book was fairly heavy to mail because of the book and the careful packaging I used to wrap it (it's a spiral binding), Actually I had to mail this particular book out twice but that's the fault of my local PO.  So is there any hope of getting my credit?

Date Posted: 8/9/2010 7:17 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Jaynessa--

If the book is marked lost by the system and it shows up later, the recipient can go into her transaction archive and mark the book received from there.  When she does that you'll get your credit.

I have noticed that sometimes media mail actually takes longer to get to its destination if it's sent to someone in the same state.  I think this might be because its never on an airplane just gets thrown on a mail truck going in that direction *if* there's room.  

What I've done in a case like yours is wait until a day or two before the system is scheduled to mark the book lost and then send a friendly PM saying something along the lines of "I notice that XXXXX is about to go lost.  Just wanted to let you know that I did send it out on xxxxx(date).  I hope it shows up soon!"  I figure that serves as a friendly reminder to mark the book received if they have already received it.  The PBS system does automatically send out at least two e-mails (I've gotten these myself when a book was a little slow in arriving) reminding the recipient to mark the book received. 

Hopefully, the book is just taking a little while to get to where its going and you'll get your credit soon!

Date Posted: 8/9/2010 7:30 PM ET
Member Since: 5/31/2010
Posts: 134
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This is new for me, I've never had a book take this long to arrive anywhere, and when I mail them within state (I've mailed 4 or 5 books within state) they have always show up within a week.  So if the book goes lost I don't get a credit at all?  Even though I have my postal reciept showing the mailing date BOTH times? 

Date Posted: 8/9/2010 7:43 PM ET
Member Since: 6/4/2007
Posts: 2,941
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If you're concerned about books going lost in the future, you might want to look into using PBS Delivery Confirmation.  PBS Delivery Confirmation comes with Credit Assurance. 

From the Help Center: 

"CreditAssurance is part of the optional PBS Delivery Confirmation feature.  It protects you against losing credits for books you send that are lost or misdelivered by USPS.  Once USPS scans your barcode and transmits that information to PBS, you get credit!  In the rare case when a barcode is never scanned and the package is lost, you can contact us to ask for your credit(s).  If your sending record is good, you will get them!"

Date Posted: 8/9/2010 7:47 PM ET
Member Since: 8/16/2007
Posts: 15,194
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 So if the book goes lost I don't get a credit at all?  - If you did not use PBS-DC, then yes, you would not get the credit if it is never marked received. The small fee that is charged for PBS-DC covers the cost of that extra credit needed if the receiver never gets the book. Otherwise, it isn't really fair to the receiver to not get their credit back if they never get the book and the site can't cover the cost of lost books when they operate for free.  If you send books that you can't afford to lose the credit on if they don't make it, I would recommend PBS DC on them. It costs you an small fee and you get credit assurance and can watch the scans of the book on the site.

If its a pretty heavy book I wouldn't worry just yet. Those seem to work their way to the bottom of the priority list and take longer.

Date Posted: 8/9/2010 7:49 PM ET
Member Since: 5/31/2010
Posts: 134
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Well if this book doesn't get marked recieved I may have to consider leaving PBS.  I don't think it's fair that I have to spend my money to send out a book TWICE and get nothing in return, especially when I took such care in wrapping it.

Date Posted: 8/9/2010 8:14 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Unfortunately it's a risk you take if you do not use PBS-DC. I've had one book go lost, and it was really disappointing to me. Since then, I have always used PBS-DC and have never had a book go lost again. For me, it is worth that assurance and guaranteed credit to spend the extra money to use PBS-DC. I think you will be a lot happier if you try the PBS-DC and see how well it works. You get your credit almost right away (I also use postage with the DC, but sometimes if I'm mailing a larger package I will just get PBS-DC and send hubby to the PO with the package for the postage) and then you don't have to worry about it anymore.

You can PM the person right as it is about to go lost to see if s/he has received it, and ask them nicely if they have to please log in and mark it as received so that you may get your credit. If you don't get a response after a few days, you can then contact the PBS Team to look into it for you.

Date Posted: 8/9/2010 8:20 PM ET
Member Since: 5/31/2010
Posts: 134
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I can't use pbs DC because I don't have a scale here to weigh the package and use printable postage and my Post Office REFUSES to honor PBS DC and makes me pay the full price at the counter so I then loose the money I already paid PBS on the DC as well. 

Date Posted: 8/9/2010 8:21 PM ET
Member Since: 6/23/2010
Posts: 148
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I understand your frustration.  My husband has sold books through Amazon for several years and has never had any get lost using media mail.  We are new to PBS - a month and a half.  Between the two of us we had 2 books nearly reach the "lost date".  We sent friendly reminders.  In one case the book was kicked under the front seat of the car and never mailed - the person did find it and mail it first class and we received it 3 days later.  In the second case a child received a chapter book from us and took it to her room to read without telling mom it was received.  I think the process works a lot of the time but if you don't use PBS delivery confirmation, you are at the mercy of the receiver to mark received in order to get your credit.  I don't use DC - or at least not yet. The last 6-8 books we mailed I send a PM to the receiver telling the date, time and post office from which the book was sent. I have received some very nice replies thanking me for the information.  We've mailed several books and that helps me keep track of what I sent and when.  =( but it doesn't insure a credit.  I hope your book is received and marked received soon.

Date Posted: 8/9/2010 8:26 PM ET
Member Since: 7/19/2008
Posts: 15,447
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The receiver can mark it received AFTER the lost date.  (I once had a book that took 4 months to arrive.)  The system is set up that you lose the credit if the book never arrives and the receiver loses the credit if the post office damages the book.   Which seems a pretty fair division of risk to me.

The only way to prevent this risk is to use PBS DC.  That extra fee works as a form of insurance.

You should not have had to pay postage twice.  If the post office returned the book, they should have accepted the original postage to remail the book.

Date Posted: 8/9/2010 8:37 PM ET
Member Since: 5/31/2010
Posts: 134
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I know I shouldn't have had to pay postage twice but my PO is VERY unfriendly and Extrordinarily picky, to the point of almost no mail being accepted the first time.  I am usually super careful to follow their rules to a T and be sure it will go the first time, but there are times when the book comes back to me and I have to pay to remail it the same way I mailed it the first time.  I would LOVE to use PBS DC but my PO will NOT accept it at all, I am always forced to pay for it at the counter and then they put their own label over the PBS one and I never get the PBS credit for the scan.  :( 

Date Posted: 8/9/2010 8:43 PM ET
Member Since: 7/19/2008
Posts: 15,447
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In that case you should contact PBS on the link in the corner  (Contact us under Company).  They have a PO rep that will work with your PO to train them to use PBS postage.  Well, I think the mail service (Encarta?) has a rep. 

This is something PBS takes very seriously as it is one of the few ways they get money is by our using the PBS DC and postage.



Last Edited on: 8/9/10 8:46 PM ET - Total times edited: 2
Date Posted: 8/9/2010 8:52 PM ET
Member Since: 2/25/2010
Posts: 388
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Time to change post offices.  I'm not sure that what they're doing is legal.  I'm sorry that you have to go through all that hassle.

Date Posted: 8/9/2010 9:06 PM ET
Member Since: 8/25/2009
Posts: 700
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Your post office is not allowed to make up their own rules.  They are required to go by the same rules governing all other post offices. as laid out in the Domestic Mail Manual.  Please don't let them get away with this nonsense.

Date Posted: 8/9/2010 9:22 PM ET
Member Since: 5/31/2010
Posts: 134
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I've tried complaining to the supervisor there, no dice.  I called 1-800-ask usps, filed 7 yes 7 complaints over the past 3 months, nothing changes.  I went to Phoenix and complained there, again nothing.  I have done everything I can do but as long as I'm the only one complaining nothing is going to change.  :(  I don't know what else I can do.

Date Posted: 8/9/2010 9:26 PM ET
Member Since: 7/19/2008
Posts: 15,447
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Do contact PBS.  They have someone who just deals with the post office branches about printable postage.

Date Posted: 8/9/2010 9:29 PM ET
Member Since: 8/25/2009
Posts: 700
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You need to read the saga of Cranky Pants, if you can stand to read through the whole 15 pages.  Page 7 is where it finally starts to get resolved.  Here is a link:  http://www.paperbackswap.com/forum/topic.php?t=183652&l=25&ls=0

Date Posted: 8/9/2010 11:10 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I love that thread, Diane!  Quite the drama!

Date Posted: 8/9/2010 11:19 PM ET
Member Since: 8/25/2009
Posts: 700
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It just goes on and on and on, and then the dramatic turn-around!  Very inspiring.  smiley

Date Posted: 8/10/2010 12:19 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I don't think it's fair that I have to spend my money to send out a book TWICE and get nothing in return, especially when I took such care in wrapping it.

You admit this was the PO's fault so why leave PBS over it?

Anyway, like others said, I'd contact PBS about it and possibly even switch post offices if possible. Do you regularly visit a neighboring town like on your way to work or weekends shopping? It might be worth it to stop in elsewhere and get better service.

In some ways you just have to make peace with a book never reaching someone. I have yet had it to happen but after a couple close calls recently, I've had to make peace with the fact that I may someday lose out on a credit/a few dollars because of a lost book.

Date Posted: 8/10/2010 1:08 AM ET
Member Since: 5/31/2010
Posts: 134
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I wish I could just switch Post Offices, however I rarely leave my area except on Sunday to go to Church, and there aren't any PO's open on Sunday.  My issue with the book is that after it was returned to me I PM'd the person I sent it to asking if they'd like me to remail it.  Now two charges for shipping later, she has not marked the book received.  I can't possibly be expected to believe that a book traveling not even 20 miles got lost in the mail! 

Date Posted: 8/10/2010 1:34 AM ET
Member Since: 7/19/2008
Posts: 15,447
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Frankly, I've had more problems with books going short distances than with any other books other than the overseas ones.  (Books going over water such as APOs, HI, and AK by media rate are notoriously slow.)

I use a 24 hour APC machine with my PBS eDC.  There is one next to my grocery store that is open on Sunday.  As long as you have a printout listing the media rate, it works.  You need to select different value stamp option to get the media rate.  Then add the 19 cents for DC.  There is usually a day delay for the tracking to show up for me when I use the APC.

Date Posted: 8/10/2010 7:46 AM ET
Member Since: 4/23/2007
Posts: 9,515
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Jaynessa, I know of several members in Mesa (I'm in Phoenix), one who has sent me books and vice versa, and she has not indicated a problem. You should contact the Team, they can help with the PO.

Date Posted: 8/10/2010 11:06 AM ET
Member Since: 5/31/2010
Posts: 134
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Well, I have contacted the PBS team and we will see what they say.  I'm not sure how much they can really help though because there isn't really any way for me to PROVE that they keep sending back my books, and making me pay postage twice. 

Date Posted: 8/10/2010 11:26 AM ET
Member Since: 8/25/2009
Posts: 700
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"I can't use pbs DC because I don't have a scale here to weigh the package and use printable postage and my Post Office REFUSES to honor PBS DC and makes me pay the full price at the counter so I then loose the money I already paid PBS on the DC as well."

 

The PBS team can certainly help with this part.  About the back-and-forth and paying postage twice, I don't know.  But your PO can at least learn about eDC and that it is real and yes they have to accept it &charge 19 cents  for it, not the retail.

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