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Topic: lost book

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Subject: lost book
Date Posted: 11/5/2007 6:15 PM ET
Member Since: 7/5/2007
Posts: 124
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Okay here is my situation. I requested a book Sep 19. The other member marked it mailed on Sep 23.  Then I never got it so it was put off as lost. Now today I got it and the post mark is for Oct 30. The member mailed it a month after they said they did?! Now what do I do?

Date Posted: 11/5/2007 6:17 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Hi Amy,

This is what the Help Center says:

When a lost book arrives, you must mark it received. To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "Lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages: Click on the next page Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.

Lost books must be marked received when/if they arrive, to keep your account in good standing.



Last Edited on: 11/5/07 6:19 PM ET - Total times edited: 1
Date Posted: 11/5/2007 6:21 PM ET
Member Since: 8/24/2005
Posts: 748
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Amy, that stinks that the sender took so long to mail it. According to the help center you need to mark it received, but you can note the information on the survey portion of the Book Received page.. This will go on the sender's permanent record, LOL. From the help center:

 

"Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page.