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Topic: lost books

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Subject: lost books
Date Posted: 12/14/2008 2:57 PM ET
Member Since: 8/15/2008
Posts: 45
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I am new to PBS in the last few months and just experienced my first "lost book" (i was the sender). I was just wondering how common this is? i did nothing different in shipping this book, and, it was going only one state over, where some of my other books have safely made it across the country. I know this happens, and not a ton can be done about it. I was just wondering how common of an occurance it was.

 

thanks for the input!

Date Posted: 12/14/2008 3:17 PM ET
Member Since: 6/4/2007
Posts: 2,941
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It varies, to be honest.  Some members will tell you that in a large number of swaps they've never had a book go lost in either direction, while others will tell you they've had quite a few.  Personally I've had (i think) just one request out of over 300 that was marked lost, and due to some communication with the Sender prior to shipment and awkwardness in the process I really think that the book was never mailed.  I had one book that I had sent go missing, only to find the package unmailed in a box of christmas ornaments the following year.

I think that, at least for the time of year, it's more common at the moment.  Also, there's consideration as to why the book went lost, because to be fair it isn't always the case.  Sometimes it simply takes longer for the book to reach it's destination, sometimes books are marked mailed and never sent, sometimes members are negligent about marking books received. 

In the end, however, you are correct as to how little can really be done about the matter.  Hopefully the book manages to arrive and eventually the requester marks the book received, but it's more likely that the book is simply gone.  If you worry about books you send going missing in the future you can always try PBS Delivery Confirmation, which guarantees your credit even if the book is lost.

Date Posted: 12/14/2008 4:38 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 4/1/09 8:46 AM ET - Total times edited: 1
Date Posted: 12/14/2008 5:19 PM ET
Member Since: 6/4/2007
Posts: 2,941
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There's more purpose to Delivery Confirmation than the guarantee of a credit in the event of losing the book.  There's also the ability to track the book for both Sender and Requester, as well as the Quick Credit which usually results in receipt of the credit within 24 hours of mailing the book.  I have always found those extra benefits to be well worth the few cents extra required to use PBS DC.  Having never had to rely on DC to insure my credit against the book going lost, it's still be an option of which I have taken advantage whenever mailing a book.

edited to add this link to the first of several Help Center pages on the topic of PBS Delivery Confirmation: What is PBS Delivery Confirmation?

at the bottom are some links to other, more detailed pages on the subject.



Last Edited on: 12/14/08 5:21 PM ET - Total times edited: 1
Date Posted: 12/14/2008 5:29 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 4/1/09 8:46 AM ET - Total times edited: 1
Date Posted: 12/14/2008 8:17 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I understand that you have your reasons to not like the service, Cindy, but that doesn't mean it's not still an option that a great many members take advantage of on a regular basis.  Consider your argument about credits...that's great that you have credits and can easily buy more, but for some people the only credits they get are through their sent books, and perhaps for them the option of receiving their credit quickly  might seem appealing.  Also, it only takes a second to ask that the mail clerk scan the books at the desk to ensure the book is at least scanned the first time.  The fact that you don't see any value in the service is the only reason you feel that the money spent would tabulate so excessively.  You may consider it to be money wasted, but for those of us who appreciate the option and all its benefits, it's money well spent each and every time. 

Date Posted: 12/14/2008 11:00 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I am fairly new too, but I can not believe the amount of lost books coming and going!!

I have lost a total of 4 books this month and before I had only lost one in the 3 months I was a member. I think it's the holidays.

Date Posted: 12/14/2008 11:13 PM ET
Member Since: 6/4/2007
Posts: 2,941
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If you find you're losing a lot of books headed one way or the other you might want to look into it more, Colleen. Here's the relevant links from the Help Center:

A book I requested is lost in the mail. What now?

A book I sent is lost in the mail!

Both suggest checking with the Post Office.  I'm sure it's got plenty to do with the holiday season, they're definitely swamped.  Still, you never know, there could be something else going on entirely.  It might seem like a hassle, but even if it just brings the problem to their attention it could be worth it in the long run, to you and all the rest of us Swappers :)

Date Posted: 12/15/2008 3:21 AM ET
Member Since: 8/26/2006
Posts: 9,333
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In case anyone was wondering about the breakdown, this is from the Help Center:

Each time you use PBS-DC, it will cost you 45 cents:

  • 27 cents to PBS paid in PBS Money
  • 18 cents to USPS paid in postage applied to the package. 
    This is less than the 75 cents that USPS charges for regular DC purchased at the PO
Date Posted: 12/15/2008 10:47 AM ET
Member Since: 10/6/2005
Posts: 10,714
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I have 5 books that were just marked lost today and 3 more that will go lost in just a couple more days. I've also had a couple non-media packages disappear recently. I'm starting to wonder if it's something with my post office (we have a new clerk AND a new driver) because I've NEVER had a problem like this until recently.

Date Posted: 12/15/2008 11:04 AM ET
Member Since: 7/1/2008
Posts: 6,679
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Last Edited on: 1/22/09 10:56 AM ET - Total times edited: 1
Date Posted: 12/15/2008 1:34 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I've sent over 300 and have never had one I sent go lost.  I only use DC on game books and when I don't feel like going to the PO and want to put a 13oz book in the box. 

I've had 2 coming to me go lost in the 200 or so that I've received.  I because she gave the book to her husband to mail and he didn't. I don't know why the other went lost.  It shows DC being purchased but never scanned.  They are still listed as an active member but they didn't answer my PM. So who knows why.  I ended up buying the book.  If had been scanned as being mailed then I would wait. But the DC # only shows as being purchased from PBS.