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Topic: "lost in mail" help needed

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Subject: "lost in mail" help needed
Date Posted: 5/7/2008 11:29 AM ET
Member Since: 3/26/2008
Posts: 44
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I went to the help section but it was a little confusing.  I didn't use DC, it was my very first book to mail out, I wrapped it and taped it really well, it was going to the same state, but on the 11th it will be considered late.

Does the system automatically mark it as "lost in mail" when the receiver has yet to mark it received?

I pm'd this person to show my concern and double check that it hadn't been rec'vd last week but got no reply at all.  Should I try again?

Will I still get a credit or am I sol?  It was a brand new book too worth about $25 :(

Thanks!

Date Posted: 5/7/2008 11:42 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 11:43 AM ET - Total times edited: 1
Date Posted: 5/7/2008 11:47 AM ET
Member Since: 3/26/2008
Posts: 44
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I guess I am most curious why she didn't pm me back saying she hadn't gotten it yet.  When PBS sends out a reminder message do they have to reply either way, like "no i didn't get it" or "yes I did"?  Just curious how I will know if they are even interested in PBS any longer.  Thanks.

Date Posted: 5/7/2008 12:46 PM ET
Member Since: 7/31/2007
Posts: 2,690
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people don't always have daily access to a computer so she may or may not have gotten your message yet.  Personally, when I get an inquiry if I've received a book yet, I don't reply because hey if I've gotten the book I'll mark it received.  Since the system will send the requestor reminders I wouldn't message her again, let the system do its job. 

The length of time it takes the book to get there will depend on where it is going...if it is going to Alaska or Hawaii or to an APO address you can count on it going lost before being marked received.  If you didn't use PBS DC you will not get your credit because the book was not received.  And to answer your question, no when you receive an inquiry about "have your received yadayada book" you do not reply.

on PBS patience is something you need to have in vast supply!!

BTW...welcome to PBS

Cathy A. (Cathy) - ,
Date Posted: 5/7/2008 12:49 PM ET
Member Since: 12/27/2005
Posts: 4,132
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Bethany --

PBS will send out a couple of reminders as the system action date gets close. The member doesn't have to respond to those. If she's an active member and logging into her account and she doesn't mark the book received, then the system will assume it's lost in the mail and mark it as such on the system action date. If the book is marked lost, then you do not get a credit.

If the other member is not logging in, then PBS sends out a "Please Login..." email. That email requires a response. If the member doesn't login when she gets that email, then her account is deemed inactive and the system will mark the book received instead of lost on the system action date. If the book is marked received, either by the requestor or by the system, then you get a credit.

You will also get these Please Login emails if you're on vacation and away from your computer for a couple of weeks around the time that a book is supposed to arrive, even if your account is on vacation hold. Vacation Hold doesn't relieve you of the responsibility to mark books received in a timely fashion, so plan your requests accordingly if you don't want books to be automatically marked received while you're gone.

Date Posted: 5/8/2008 12:24 AM ET
Member Since: 1/10/2008
Posts: 345
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I had this exact same problem with my very first book.  It was a WL book on auto-request and when they didn't answer any of my PMs I was afraid the account was inactive or the address was no good.  After a couple of months, I sent feedback and asked about an inactive account.  They said it wasn't inactive, but apparently they were finally able to contact her.  The book was eventually marked received, but I never did get a response to any of the PMs I sent her.  So I still don't know what happened. 

 

And yes, I made note of the name and won't forget it. 

Date Posted: 5/8/2008 9:37 AM ET
Member Since: 3/26/2008
Posts: 44
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Thanks everyone, y'all were a big help.  I'll keep my fingers crossed that she recieves it and marks it so.  To answer Christy, we are both in TX.  I guess from now on I will use DC.



Last Edited on: 5/8/08 9:38 AM ET - Total times edited: 1
Date Posted: 5/8/2008 9:52 AM ET
Member Since: 5/10/2007
Posts: 5,526
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I may have my first book go lost....I sent out a bunch of book at the same time and later and all but this one have been received.  I did PM the person only because they appeared to be new and all the other books had been received so I just wanted to make sure they didn't forget or realize that they needed to mark it received.  No such luck yet.  am hoping it just happened to catch the slow pony to VA from TX!

that said, I've mailed out around 150 books between 3 sites and have not had any problems.  I do not use DC and if this is the only one that goes lost, I'm really not out that much.  now if it was a big brand new book, I might, but I don't buy many of those!



Last Edited on: 5/8/08 9:53 AM ET - Total times edited: 1
Date Posted: 5/10/2008 12:04 PM ET
Member Since: 3/26/2008
Posts: 44
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Well, it was finally reported as received - yay!  It seems strange that it is the very same day it was supposed to marked as lost.  So now I am wondering - do emails get sent out to let you know that you have a pm?

Cathy A. (Cathy) - ,
Date Posted: 5/10/2008 1:29 PM ET
Member Since: 12/27/2005
Posts: 4,132
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Bethany -- check and see if the time it was marked received was around 3:00 AM. If so, then it was done by the system. This happens when the system thinks the requestor is inactive. It marks the book received for you.

Yes, you do get an email if somebody sends you a PM. I think that might be one of the emails you can turn off on your settings page though. I'm too lazy to go look.

Date Posted: 5/10/2008 1:40 PM ET
Member Since: 4/25/2007
Posts: 11,496
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You can turn off the "you have a PM waiting" emails in your settings.  I did that since I log in here at least twice a day anyway.

In the year I've been here, I've never had a book I sent out go missing.  Only had one coming to me go missing.  I did PM the other member after it went missing but I never heard back from them.