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Topic: Lost Packages?

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Sally -
Subject: Lost Packages?
Date Posted: 8/8/2011 7:38 PM ET
Member Since: 10/17/2009
Posts: 27
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In July I ordered a lot of books from one member on PBS. She didn't have a big enough box for them all so she separated the books into two packages. I have received one of the packages very quickly after it was sent, but I have not received the second package yet. This member was kind enough to fill out a mail theft inquiry.

I find it strange that two packages mailed on the same day and at the same time could have gotten lost like this. It is possible that one of the packages could have been damaged during shippment, but I haven't received any pieces of the package so I don't think I can fill out a claim for lost packages with USPS. I hope the books were not shipped to a wrong address. Sometimes I get other people's mail in my mailbox but I always return them to the right mailbox, but sadly not everyone does this.

I also find it strange that a pair of shoes my sister ordered from eBay have also not arrived yet. I believe this package was also mailed around the same time as these books. There is no DC or a tracking number but I do trust this eBay seller. I might also be waiting for one more package from PBS, but I'm waiting until the end of the week to message the member about that.

So...I can understand if one package got lost, but two or three makes me want to scream conspiracy, or at least something happened along the way like a tornado or someone stole a USPS truck and that prevented these packages from arriving. I am okay with writing the books off as a loss, but what I'm wondering is if there is anything I can do on my part? I am just bitten with curiosity with what could have happened to these packages.

Date Posted: 8/8/2011 9:32 PM ET
Member Since: 6/26/2011
Posts: 1,358
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When was the book sent? Sometimes if they are sent different forms of mail, such as one First Class, and one Media mail, they may take different times. I know that when I order books, sometimes the ones I asked for later end up showing up first. You may also want to check with your post office. Sometime the package has shown up, but it doesn't fit in the mailbox, so they keep it and leave a notice. That happened to me once, and I didn't end up recieving the actual notice until the day it was supposed to be shipped back. Once I got the package though, I realized it really would fit in my mailbox. Try not to worry until the date get much closer to becoming lost. Good luck!

McKenna

Date Posted: 8/8/2011 10:35 PM ET
Member Since: 12/28/2006
Posts: 14,171
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If you feel you are experiencing an unusually high number of lost packages, you can talk to your postmaster.  It's helpful is DC has been used, but not required.

Sally -
Date Posted: 8/9/2011 12:20 AM ET
Member Since: 10/17/2009
Posts: 27
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Thanks for the replies. The books were shipped with Media Mail on July 16th. I'm going to wait one more week until I go to the post office and ask about this.

Date Posted: 8/9/2011 1:45 AM ET
Member Since: 8/16/2007
Posts: 15,186
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Definitely talk to your post master if you think your lost mail rate has gotten high just in case there is a problem close by. But remember that media mail travels as space is available so one package might make it on the truck and another might end up sitting there waiting for space and the USPS processes thousands of pieces of mail each day and they lose more than a couple every day so it doesn't have to be conspiracy, just bad luck.

Subject: Post Offices
Date Posted: 8/10/2011 2:42 PM ET
Member Since: 7/17/2008
Posts: 9
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It helps to do a google search on each post office you use.  I work all over the SAan Francisco Bay area, so I often look for a post office that will be near where I am working that day.  Since I often start early and work late, having a place to go on my lunch break is handy.

I did find some reports (like those reviews of stores, restaurants, etc.) that listed one post office with numerous complaints of theft, and missing mail (like Income tax returns).  Naturally, I avoid that one.

I also had a raft of damaged mail.  Over a one month period, two books went missing, and one came to me with the back cover shredded by some kind of circular machine.  It appeared it got caught in a powered conveyor?  The receipt was used to get it to me.  Another recipient reported a box had been sliced open and the book dragged out.  These all came in and out of the same post office, and I think it was a month of mishaps.  

 

cheers,

Mike O

Sally -
Date Posted: 8/10/2011 5:36 PM ET
Member Since: 10/17/2009
Posts: 27
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Melanie, I have a very active imagination so my mind always scream...CONSPIRACY first! >o< But thanks for reminding me about media mail packages and space availability. That would proabably be the reason why they were not delivered at the same time, except in this case because in my experience they always arrive by the estimated delivery date. (and since it's been almost a month I think something happened.) :-(

Michael, I never thought to do that. I mostly use my neighborhood post office. It's not in the best neighborhood but it's also not in the worst neighborhood either, but crime does happen a bit around that area. I've never had trouble with it before, but if a theft happened that would make a lot of sense as to why two or three packages I've been expecting around the same time wounded up missing. ETA: I forgot to mention that it was only these specific packages I've been missing. I've had no trouble receiving any more packages since then.

Since things like this rarely happen I didn't see the need for DC, but I sure wish these packages had them. Once again, I want to thank you all for replying. Your advice and suggestions have all been really helpful. If there is any development, I'll be sure you let you know.



Last Edited on: 8/10/11 5:40 PM ET - Total times edited: 1
Date Posted: 8/10/2011 8:32 PM ET
Member Since: 7/30/2007
Posts: 4,275
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Michael, damage like that is caused from the sorting machines at the processing plants, not the post office that delivers your mail.

Sally -
Date Posted: 8/13/2011 3:10 PM ET
Member Since: 10/17/2009
Posts: 27
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I was contacted this morning by the PBS member who sent me the books. USPS found the wrapping so basically the packaging came apart during the shipping process. Hooray, one mystery solved! If I had to choose between having the packaging come apart vs. stolen mail, I'd prefer the former since there is a chance it can still be recovered.

As of now, I think I'm going to tell my sister to message the eBay person about filling out a mail theft inquiry or something similar. Hope those shoes can be found!!!

8-26 ETA: the shoes arrived today!! It was shipped in a flimsy shoebox so the box got damaged.



Last Edited on: 8/27/11 12:57 AM ET - Total times edited: 1