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MP Service Management with Service Model Software Access Card
MP Service Management with Service Model Software Access Card
Author: James Fitzsimmons, Mona Fitzsimmons
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which cove...  more »
ISBN-13: 9780077841201
ISBN-10: 0077841204
Publication Date: 1/22/2013
Edition: 8
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Publisher: McGraw-Hill/Irwin
Book Type: Hardcover
Members Wishing: 0
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