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Topic: MY REQUEST WAS CANCELLED AFTER ACCEPTED

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Subject: MY REQUEST WAS CANCELLED AFTER ACCEPTED
Date Posted: 4/4/2010 7:58 PM ET
Member Since: 11/2/2007
Posts: 11
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My request was cancelled after it was accepted.  I received a personal message from the sender telling me that she was about to mail the book when she noticed some pages were damaged.  She felt the book wasn't in good condition to send so she said she cancelled the request so that I didn't waste a credit.  However, I still didn't get that credit back in my account.  I am down a credit without a book, should she have done something differently so that I was refunded a credit?

Date Posted: 4/4/2010 8:11 PM ET
Member Since: 8/27/2005
Posts: 4,127
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Kelly, your order for the book was probably passed on to someone else.  Look at your account page and see if the book is still on there, and what the request date is--if the request date shows the day the first member said she cancelled, it means the order was passed on to a second member.

You can check your Credit Registry (on one of the menus at the top of your account page) to see that the credit was refunded and then taken again for the second order.

Date Posted: 4/4/2010 8:25 PM ET
Member Since: 11/2/2007
Posts: 11
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I did this and it says minus a credit and on the tab where it says "Books I've requested" it shows the same person, it hasn't been issued to another person to mail out, it still shows the same name as if they were going to mail me the book but supposedly cancelled.

Date Posted: 4/4/2010 9:33 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would PM her and ask her to cancel the request so it goes onto someone else.  Maybe she forgot or cancelled the wrong request and didn't notice.