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Topic: So mad at the post office - what do I do?

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Subject: So mad at the post office - what do I do?
Date Posted: 2/14/2011 9:46 PM ET
Member Since: 6/20/2010
Posts: 94
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I got a great deal on someone's shelf last week, 4 for 1.  Today the package came, ripped open with a small stamp that says "Media Mail Subject to Inspection."  Only one of the four books remains and of course the one I really wanted is missing along with the other two.  Who can I contact at the post office?  I'm furious.  Is there any chance of getting the other three books back from the post office?

Also, how do I mark this in the system?  The book I ordered until did not arrive, it was the one I really wanted.  I don't know what to do.

Date Posted: 2/14/2011 10:14 PM ET
Member Since: 8/16/2007
Posts: 15,187
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You would not mark the book received since you did not receive it.

That stamp is on ALL media mail and has nothing to do with the package being ripped open. I would contact the sender and let them know that they probaby want to wrap multiple books a bit more sturdy to survive the post office.

Either you or the sender can file the lost/stolen mail form with USPS though it is usually the sender does it. If you look in the Help Center docs for "received an empty package" you should find the contact information for doing that.

Date Posted: 2/14/2011 10:17 PM ET
Member Since: 6/20/2010
Posts: 94
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Thanks for the info.  Since I can't mark it received, do I just let it go until it runs out and becomes "lost?"

 

ETA: Yes, I will let it just run out.



Last Edited on: 2/14/11 10:32 PM ET - Total times edited: 1
Date Posted: 2/14/2011 10:54 PM ET
Member Since: 8/16/2007
Posts: 15,187
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You should PM the sender and tell her what happened. She can then contact the Team and ask for it to be cancelled or you can just let it go lost. Some people don't like waiting until the lost date to get their credit back.

Date Posted: 2/15/2011 12:08 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Sandra, did the packaging appear adequate or had USPS been unusually harsh on your books?  If the packaging was not adequate, you may wish to let the sender know so they can improve next time. 



Last Edited on: 2/15/11 12:56 AM ET - Total times edited: 1
Date Posted: 2/15/2011 9:25 AM ET
Member Since: 10/24/2008
Posts: 1,395
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Whenever the USPS opens a media package, there's a stamp saying something like Opened by the USPS.

Date Posted: 2/15/2011 11:30 AM ET
Member Since: 5/25/2009
Posts: 599
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If the package managed to rip open, the sender probably did not use adequate packaging. The books get processed through machines. If the books are loose in any kind of paper wrapper or envelope, there is a good chance something will get snagged in the machinery. 

Date Posted: 2/15/2011 8:05 PM ET
Member Since: 6/20/2010
Posts: 94
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No the packaging was good, it looked like it had been ripped open by a person.  

Date Posted: 2/15/2011 9:05 PM ET
Member Since: 11/29/2010
Posts: 26
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My cousin in WVa sent me a box of books a while back (I was a shut-in at the time due to health).  They were boxed in one of PO's "priority mail" boxes, with plenty of postage, and plenty of tape.   When I rec'd it I noticed a long piece of "duct" type tape on it but didn't pay attention.   When I got around to opening the box a few days after receiving it -- there were four (4) graphic novel type books in there IN JAPANESE!!!    I called my cousin and asked when she had learned to speak Japanese -- we both got a big laugh out of it -- after we figured out that the PO must have opened it to inspect -- and somehow these 4 books found their way in.  She had not made a list of the books she'd sent so we didn't know if the Japanese books were swapped for some of the books actually sent or if they were just added to the box.

Date Posted: 2/15/2011 9:51 PM ET
Member Since: 12/10/2009
Posts: 2,481
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There is a way to mark a book (pkg) damaged by the PO. I would also go up to the PO and complain. 

Date Posted: 2/16/2011 1:01 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Jan --

Something like that happened to me once. I requested a couple of books from a friend and when the box arrived it was a 500 page textbook on C++ programing (or something like that, I'm not a computer person).  Emailed the friend and asked if it was a mixup and she said she'd never heard of the book before.  One the bright side though, I did sell the text book on Amazon for like 40 bucks and used the money to buy the books I had wanted. 

My dad works for UPS in the sorting facility, and he says a lot of times packages will be busted open by the sorting machinery.  If there happens to be an empty box/envelope right next to something rolling around loose on a belt they'll often just assume the two went together and tape them back up and send them on their way.  This also happened to me, as I got some car part (big black and bulky) inside a bady taped padded envelope instead of a book once. I just refused the package and the company re-sent me a copy. 

Date Posted: 2/16/2011 1:05 PM ET
Member Since: 11/29/2010
Posts: 26
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Alisa --

how funny (still laughing about the car part)  -- guess we can count on the Post Office to keep us entertained

Date Posted: 2/16/2011 7:07 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Yeah, it was very obviously NOT a book.  :)  I just took one look at the package and told the UPS guy "you can keep it". 

Date Posted: 2/16/2011 9:38 PM ET
Member Since: 4/28/2009
Posts: 9,627
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Melanie--- none of the books I receive or send have been stamped "subject to inspection" -- the red stamp they used says just "media Mail".

 

The only packages I have seen or heard of here in the forums getting ripped open while en route have been put in large envelopes that are bigger than the book-- books should be packaged as "bricks" with the packaging the same size as the book--you can use a large envelope if you cut it down to the size of the book and it will not get ripped open that way.