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Topic: I made an error posting a book and accepted

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greeneyez avatar
Subject: I made an error posting a book and accepted
Date Posted: 2/5/2013 11:58 PM ET
Member Since: 4/13/2010
Posts: 1
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I made an error and posted a book as audio instead of paperback, a member requested, I accepted but then realized that member wanted audio. Now my account shows 2 credits pending and I need those credits to be given back to her and the request cancelled, but I see no way to do that. Please assist. Thank you : )

Joy
hardtack avatar
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Date Posted: 2/6/2013 12:07 AM ET
Member Since: 9/22/2010
Posts: 7,199
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At the top of the page, click on "My Account"," then "Main," then on "Books to Mail." There you will see your incorrectly posted book with a button bar allowing you to cancel the transaction. You will be asked why and you can type in the reason.



Last Edited on: 2/6/13 12:08 AM ET - Total times edited: 2
EmilyKat avatar
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Date Posted: 2/6/2013 1:18 AM ET
Member Since: 7/19/2008
Posts: 15,524
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There should be a "Cannot Mail" button once the order is accepted.
fangrrl avatar
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Date Posted: 2/6/2013 1:35 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes, there should be a "Cannot Mail" or "Cancel" button you can use...unless you've already marked the book mailed, then only TPTB can cancel the transaction.
Patouie avatar
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Date Posted: 2/6/2013 4:50 AM ET
Member Since: 8/26/2006
Posts: 9,554
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If you've already marked the book mailed, go down to the bottom right corner of any page here.  Under "company" click on "contact us," and then use the Feedback option to ask the Admin Team to cancel the transaction for you.  Once it has been canceled, she'll get her credit back if there are no more books posted to the ISBN.  If there is another book posted, the server will order it for her.

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