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Topic: Mailed a book and got it back today. Now what? - Final Update in Original P

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Subject: Mailed a book and got it back today. Now what? - Final Update in Original P
Date Posted: 8/9/2011 6:43 PM ET
Member Since: 11/30/2007
Posts: 4,974
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On July 30th, I mailed a book from the PO counter with stamps on it. It was weighed by the counter person and everything was okay. Today, I received the book back and can't tell why. The only words on it are, COA and looks like NOT DE....  it was smudged and not finished. The wrapping is still intact. The only thing I can figure out is that it was undeliverable. Why would that be? The member moved since July 30th? Why would she order it knowing that she was moving.

Now, I have this book and don't know what to do. The member has no profile, so can't tell how long she's been a member. All of the books that she posted were in the middle of this past May. I'm out of the money I spent on stamps. Plus, if I repost it, I will be at the end of the FIFO line. If the book goes lost, then she gets a credit and I'm out one credit. I pmed the member and am waiting on a response. Is there anything else I should be doing?

8/12/11 - Thanks everyone! No, I did not put PBS postage on the book, so did not receive credit for this book. Since the requestor did not give the PO her forwarding address, I cannot resend the book without spending more money to purchase stamps. Since this is a wishlist book requested currently by 4 wishers, I decided to repost the book to the first one in line.  As per help docs mentioned by others in this thread, I am allowed to do that. I lost the money I spent the first time unfortunately, but do hope that this thread has helped those who are moving to understand what can happen if they do not leave a forwarding address. I sent a feedback to the PBS team with the details and a request to please remove the book from my Books I Mailed tab.

 



Last Edited on: 8/12/11 8:19 AM ET - Total times edited: 4
Date Posted: 8/9/2011 6:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You could take it to the post office and see if they can figure out why it was returned.  I had one that came back for no reason that I could tell.  (it took them a week to send it back to me to).  I took it to the PO and they put a 0.00 postage strip on it to update the date. It arrived safely the 2nd time.

Cathy A. (Cathy) - ,
Date Posted: 8/9/2011 6:59 PM ET
Member Since: 12/27/2005
Posts: 4,135
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There's info in the Help Center for this ...

A book I sent was returned to me!

The first thing it says is "

If the book has NOT been declared lost in the mail yet: you should contact the requestor using the [PM] button on the active request on your My Account main page, to let him/her know that the book was returned, and to confirm the address."

Date Posted: 8/9/2011 8:18 PM ET
Member Since: 8/19/2007
Posts: 4,269
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Connie - I believe COA is 'change of address' , I believe, and it looks like they couldn't deliver it.  (NOT DE is Not Deliverable, again can't swear to this as it's been a long time since I worked for the PO.   You might check to see if it's possible she moved without leaving a forwarding address.  Pat

Date Posted: 8/10/2011 4:40 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Thanks everyone. Pat, that makes sense, thanks. I pmed the member and will wait for an answer. If she can give me a new address, I will take it to the PO to see what to do.  If I don't hear from her in a few days, I will contact the PBS team for their help.

Date Posted: 8/10/2011 4:28 PM ET
Member Since: 6/29/2011
Posts: 122
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If she moved and didn't update her address, though, that stinks that you'll be stuck having to pay postage twice. That seems unfair.

Date Posted: 8/10/2011 9:17 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Read the article Cathy listed.  It states:

"If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book."

and

"You are not obligated to re-send the book to the requestor if this happened due to a problem with the requestor's address.   If the book was not damaged when it came back to you, and you do not want to re-send the book to the previous requestor, you can simply repost it. "

Date Posted: 8/10/2011 10:39 PM ET
Member Since: 12/28/2006
Posts: 14,177
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That would be my thought also.  If the requester responds, and if they moved but didn't update the address, then they should pay the additional postage for their error.

If it's a postal error, it is their responsibility to cover the re-mailing postage.



Last Edited on: 8/10/11 10:40 PM ET - Total times edited: 1
Date Posted: 8/11/2011 1:43 AM ET
Member Since: 4/28/2009
Posts: 9,657
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Remember that media mail will NOT be forwarded even if the addressee left a forwarding address.

Date Posted: 8/11/2011 3:03 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Tonight I received this pm from the member:

I am very sorry...I really thought the po would forward them...I have moved to a new place a few days after they were sent...I understand if you don't want to send again. I has been changed in book swap also..again I am very sorry for the mix up.

Looks like from what everyone has said,  I won't be able to just go to the PO and give them her new address without having to spend more money on stamps.  (sigh) From her mistake, looks like I am out of $2.41 for postage already spent,  no matter whether she gives me a credit/more postage money to resend it.  If I don't resend it and decide to repost it, then it goes back to the end of the FICO line and starts all over again. Don't think this is all fair to me for someone who should have just waited until she moved to request the book. If only PBS would put my book back first in line. She seems real nice and was just forgetful and in the moving mode, but it sure did cause a mess.   In the end, no matter if I resend the book with money to cover the new postage or just repost the book, I will forever be out of the money I spent originally.

 

 


 

Date Posted: 8/11/2011 9:10 AM ET
Member Since: 9/8/2009
Posts: 619
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Can she buddy you another credit to re-send it?

 

Date Posted: 8/11/2011 9:40 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You should get a credit for sending it the firs time and a 2nd if she wants it sent again.  If she refuses to at least refund the 1st credit-refer it to PBS. YOu have her PM saying she moved.

Date Posted: 8/11/2011 10:26 AM ET
Member Since: 6/29/2011
Posts: 122
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Well, if she gives you another credit or the money to resend it, you're not really out anything besides inconvenience. If she gives you another credit,  you'll have paid for postage on 2 books and gotten 2 book credits, just the same as if it had been two separate transactions. If she pays for the second shipping,  you've paid for shipping once and gotten one credit. So aside from the irritation of having to mail it again, you've not really lost anything. The only way you lose something is if she doesn't pay for it or give you a credit and you opt to send the book again

Date Posted: 8/11/2011 12:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I just reread your last post: Rachael is right: if she marks it received or buddies you a credit then you are not out anything but your place in the FIFO line.  UNLESS you paid to get the book back. Then she should give you 2 credits to refund the postage you spent and a 3rd if she wants it sent again.

If you contact PBS they might put you pack at the head of the line. 

Date Posted: 8/11/2011 12:30 PM ET
Member Since: 12/28/2006
Posts: 14,177
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So...did you get the first credit?  Without DC or PBS postage the sender does not receive credit unless the book is marked received.  If this is the case, I'd contact your tour guide or TPTB.  Did you have to pay for return postage? 

IIRC PBS guidelines advise members that Media Mail will not be forwarded and prompt address changes are our responsibility.   From the help documents:

...It is the requestor's responsibility to provide a working address to senders.  If you do not keep your address current and correct on your account, you will need to give credits for (=mark received) any books that are sent to the wrong address, whether or not you are able to collect them, and whether or not they are returned to the sender.   Providing a dependable, correct address to senders is part of the honor system that helps keep this club working so well, and it is essential to maintaining membership.

Date Posted: 8/12/2011 8:19 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Final Update in my original post above -- thanks everyone!

Date Posted: 8/12/2011 10:01 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Okay, now I am totally confused. A credit just showed up for this book and it's sitting on my kitchen table. I pmed the member and told her I wasn't going to resend my book to her and was going to mail it to another member. But she hasn't read my pm yet, or she could have in her email.

Date Mailed: 7/30/2011 3:12 AM ET
Date Received: 8/12/2011 9:31 AM ET

Meanwhile, I haven't heard from the PBS team and have a request from another member. So, now I will send the book to the original member assuming the credit is from her. Oh boy, lol.

 On second thought, am going to wait for the PBS team's response since I haven't heard from the requestor yet.



Last Edited on: 8/12/11 10:05 AM ET - Total times edited: 1
Date Posted: 8/12/2011 10:16 AM ET
Member Since: 6/29/2011
Posts: 122
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Maybe she marked it received because she realized it was her fault and she still wanted you to get your credit because you did mail it. That would be the right thing to do.

mistie -
Date Posted: 8/12/2011 1:22 PM ET
Member Since: 9/27/2007
Posts: 2,019
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"Maybe she marked it received because she realized it was her fault and she still wanted you to get your credit because you did mail it."

..and, in doing so, she will now have to "re-wish" and go to the end of the queue for this book.

Connie, don't beat yourself up about this - it's only a book ;-) Your choices are to either accept the new request from the other member, or - cancel that request, them post the book directly to the original members wishlist. (assuming she is re-wishing). Either way, you are not out of pocket.

Personally, I would re-offer it to the first person, since, she has genuinely corrected her original oversight. But, if you donlt want to deal with her anymore, and just move on to a new mwmber, that's understandable too.

As for the original problem, many people are not aware that if they move and do a forwarding address at the post office, media mail is not forwarded.

 

Date Posted: 8/12/2011 3:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The book was marked received so you would get credit for the postage you originally spent.  If you reposted the book and it's been re-requested, just send it to the next requestor. If it's WL and you want to give her another chance-cancel this transaction when it's accepted and post it to her  WL.  Personally I would just send it to whomever is wishing for it now. 

You do not have to spend more postage money to send it back to her jsut because she marked it received. She was doing the right thing and getting you credit to fix her mistake. Either that or she had a whole bunch of books go back to senders, who made complaints and PBS marked them all received. 

Date Posted: 8/12/2011 5:26 PM ET
Member Since: 11/30/2007
Posts: 4,974
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Either that or she had a whole bunch of books go back to senders, who made complaints and PBS marked them all received --- Mary

Mary, that very well may be the case for this particular member, as she was not the one who decided to give me the credit on her own.

Here is the feedback I received from the PBS team -- 

       Since  "xxxxx" was required to provide a current deliverable address for each book she ordered, and she did not do so for this book, we have marked it received so that you did get a credit for sending it.

       The PaperBackSwap Team

Because our PBS team has a set of rules and guidelines for members to abide by, hopefully those members who are in the process of moving will be more aware now from reading this thread and will provide a current deliverable address before they order books. I will be sending the book to the wisher who has most recently requested the book.
 
 



Last Edited on: 8/12/11 5:34 PM ET - Total times edited: 1