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Topic: "Mailed Late" e-mail

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Subject: "Mailed Late" e-mail
Date Posted: 12/17/2009 8:08 PM ET
Member Since: 8/1/2009
Posts: 301
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OK, I am kind of annoyed about this.  I mailed a book late.  Like 2 weeks late.  I know that is not OK.  However, my father in law got hospitalized for (basically) emergent heart bypass surgery and then, literally 4 days after he was released, my mother in law got hospitalized with a lot of trouble breathing and was diagnosed with epiglottitis.  I knew I had this book to mail, wrapped and sitting in the place where we leave our outgoing mail, but between them both being so sick, I didn't have time to.  So once they both stabilized and I had time to get my life back in order, I PMed the member explaining and apologizing, asking if she still even wanted it mailed.  She said yes, hope everyone's OK, take your time, I don't need it for 3 weeks, yadda yadda, so I mailed it first class so it would get to her quickly (and not cheaply on my part).  Then today, I get one of those "late postmark" PBS e-mails!  I am so irritated!

Date Posted: 12/17/2009 8:15 PM ET
Member Since: 9/9/2007
Posts: 9,898
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I beleive that you can go into your transaction archive and add a note to this transaction.  Personally,. I would copy/paste your PM's with the receiver showing what happened and that she said it was ok.

Date Posted: 12/17/2009 8:22 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:52 PM ET - Total times edited: 1
Date Posted: 12/17/2009 8:24 PM ET
Member Since: 1/17/2009
Posts: 9,960
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Yes, those are automatic emails. Just forget about it. You don't need to do anything.

Date Posted: 12/17/2009 8:35 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Yup, that's just a computer response to her filling in the mail date. Nothing to worry about since you have PM history showing you two talked about it before hand.

Date Posted: 12/17/2009 9:11 PM ET
Member Since: 1/29/2006
Posts: 54,837
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pjs, it's absolutely correct that it's an automated email from the requestor filling out the info on the Survey, I wouldn't worry about it.  I do understand your irritation, though.  My own first thought was "well, I wouldn't have bothered with the survey in this instance, since the member communicated and I OK'd it".   Then I also thought "well, it's possible, esp. if I had a lot of incoming books, that i might have just forgotten about it so I filled out the survey like usual". 

A lot of people fill out the survey for every transaction, so it might just be as simple as that.

As others have said ,just don't worry about that email.  THey can happen by accident, even, if someone enters the incorrect date.  What the system is looking for is a pattern of late mailing, so one is not an issue. :-)

Date Posted: 12/17/2009 10:13 PM ET
Member Since: 1/17/2009
Posts: 9,960
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I put in the wrong date all the time ... not on purpose, but because I often forget to change the month to the correct month, before I pick the day.

Date Posted: 12/18/2009 12:57 AM ET
Member Since: 2/5/2007
Posts: 30,800
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When you click on the PM to a member that has ordered a book from you, you get this reminder.

Please note: If you are planning to send a Personal Message to the other member about mailing your book later than the mailby date you chose, remember that your arrangements in Personal Messages will not affect the deadline to mail this book. The requestor MUST agree to the late mailing, and if he or she does agree to it, you MUST click that the book has been mailed before the deadline, even if you have not mailed the book then, to prevent the system from cancelling this transaction and passing this request on to another member.

The PaperBackSwap system deadline for mailing this book will not be affected by "private" arrangements made in PMs.

The PaperBackSwap Team

The system had no way of knowing what personal arrangements you made with the person who ordered your book. 

Date Posted: 12/18/2009 6:39 AM ET
Member Since: 12/3/2005
Posts: 3,352
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While I understand your frustration as a "deal" was made.  The way this reads is that you packaged the book and clicked "shipped" and then the family emergencies began but you never really "shipped" the item.   I would really recommend not marking "shipped" until you return from doing so.  The system does need to know about late mailings regardless of messages between sender and receiver.

What if the receiver had said no, don't bother?  It would have had to time out as a lost book and then there would have been a lost book mark on your record.  As long as there is not a pattern of books mailed late, you should be fine.  But, please consider that the other member, while they typed that everything was fine and to send the book, they could also have easily been "irritated" to receive a message stating the book had not been sent yet despite being marked as such.

Date Posted: 12/18/2009 8:33 PM ET
Member Since: 8/1/2009
Posts: 301
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I think that the various sides of marking mailed before actually doing so have been debated ad nauseum on this forum, so I won't get in to that.  I haven't been a member  for very long, but I mail about 2-3 books a week, and this is the first time that this has ever been a problem for me. 

If she no longer wanted the book, I asked her to mark it received and then would buddy the credit back to her, so no timing out would have been involved. 

I guess I just thought that this would be one of those times that the receiver didn't fill out the survey.  But, yes, if you're getting a lot of books, then maybe you don't remember which ones you were PMed about.



Last Edited on: 12/18/09 8:36 PM ET - Total times edited: 1
Date Posted: 12/18/2009 8:48 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Its also a possibility that the other member did not even realize that an automated e-mail would be sent to you when she did that. She may have thought the same thing you did, we worked it out, no biggy, and just filled in the blanks asked of her.

Date Posted: 12/19/2009 8:09 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Unless it's happened to you before, Melanie is probably right, and even if it had, she just might not have thought about the fact that filling out the info/survey form when a book comes in, causes an auto late email. When I have had to send a book late, about the time I thought it might be getting three, I wrote them a PM and reminded them not to put in a date in the survey so that I didn't get dinged for the late mailing.

As someone else said, either copy & paste the conversations between you and the requestor, or start one that will get the infomation out, in the PMs that start when clicking on the details link at the right of the transaction, in your Transaction Archives. The copying or conversations between you and her re-discussing your situations and her approval will cause this ding to become voided if they should ever have any reason to look over your account for dings.